Are you starting to lose your patience since your Amazon thermostat not connecting to WiFi?
Don’t panic! We have the solutions!
If your smart thermostat is not connected to WiFi, you would be better off getting a regular one.
You won’t be able to control it remotely or set your home’s temperature without standing up.
It definitely defeats the purpose of why you got a smart device in the first place,
To get the Amazon thermostat to connect to your home’s WiFi, you want to update its network settings. It could have disconnected, so you’ll need to reconfigure it again. If that doesn’t work, you want to isolate your smart devices in a different network. Connect your thermostat to the 2.4 GHz band as it’s more stable.
Let’s look at the different sources of this issue before moving on to the full troubleshooting guide.
If your thermostat does not connect to your home’s WiFi, it could stem from different sources. It boils down to connectivity.
If your network is congested, your devices will have difficulty connecting. You’ll also need to look into your current network settings.
Here are the problems that have occurred when your thermostat doesn’t connect to your WiFi:
1. Connectivity Issues
Whether it’s your router, the device, or the Alexa app, a problem with these can cause your thermostat to disconnect from your home’s WiFi.
2. Network Congestion
With lots of connected devices on your wireless network, your thermostat can have a difficult time connecting.
This is also true if you’re in an area with multiple WiFis, as you will be sharing the frequency with everybody else.
3. Incompatible Network Settings
Some network settings will not be compatible with smart devices, particularly your thermostat.
You’ll need to look into these and find the ones that will work with your thermostat.
4. Temporary Bugs and Glitches
Software issues with your devices can cause your thermostat to disconnect and stop connecting to your WiFi.
Now that you have a better understanding of the error, we can proceed to the complete troubleshooting guide.
You’re now ready to resolve this issue at the soonest possible time!
Before you proceed to the troubleshooting steps, you want to eliminate temporary issues that can cause this problem.
The first thing you need to do is restart the Amazon Thermostat. Remove the face plate from the wall mount, wait for 5 to 10 seconds, then reattach it to restart your device.
If this does not sort out the WiFi issue, here are more advanced steps to try:
Since we’re looking at a WiFi issue with your thermostat, let’s clear any temporary sources from your network devices.
The best way to do this is via a power cycle, and we do this to all devices simultaneously, so we clear up the problem in one go.
By all devices, we want to include the modem, router, extenders, mesh, hubs, and others that are part of your home network.
Here’s how to power cycle your entire network:
- Switch OFF all your network devices.
- Unplug them from the power outlet.
- Wait for at least 5 minutes.
- Plug and turn ON your modem and router first.
- Plug and turn ON the rest of your devices.
Tip: Make sure that you wait for your modem and router to acquire a signal first before turning on the rest of your network.
If a power cycle does not resolve the error, you want to look at network congestion.
Most modern routers have dual-band features that broadcast the WiFi network at 2.4 GHz or 5 GHz.
Phones, laptops, and other entertainment devices can connect to your WiFi’s 5G. You want your smart devices on the older 2.4G as it’s more stable.
Here’s how to isolate your smart devices:
- Check if your router broadcasts both 2.4 and 5G WiFi.
- Scan for a WiFi signal on your phone.
- Look for your WiFi name and check if there’s a 5G at the end.
- Connect your phone, laptop, console, TV, and others to the 5G connection.
- Leave your smart devices on the original 2.4G connection.
Tip: Search for your router’s model online to check if it comes with a dual-band feature. You can go into your router’s admin dashboard to enable it.
After splitting your network into two, you want to make sure that you’re using a network encryption method compatible with your thermostat.
For newer devices like the Amazon thermostat, it prefers at least WPA. Make sure that your router is set to use that instead of older methods.
Here’s how to check your network’s encryption type:
- Log in to your router’s dashboard on a web browser.
- Find the Wireless Network Configuration menu.
- Go to Wireless Security.
- Select WPA or WPA2.
- Click on Save to apply the settings.
Note: You can also check it quickly by going to your phone’s WiFi connections and looking for the details. It should display the encryption type your network uses there.
Another cause why your thermostat is not connecting to your WiFi is that DHCP is not enabled on your router.
DHCP is a protocol that automatically assigns IP addresses to your network devices.
If this is not allowed, your thermostat might be getting an IP address that’s already used, and your network will not accept it.
Here’s how to enable DHCP on your router:
- Log in to your router’s admin dashboard.
- Go to Network Setup or Configuration.
- Look for DHCP Server Setting.
- Select the Enable option.
- Click Save to confirm the action.
Note: You can also set an IP address range, but make sure the available ones are more than your connected devices.
It’s also possible to access your thermostat’s WiFi settings.
If you suspect that a glitch caused your thermostat to disconnect from the WiFi network, you can quickly reconnect it using the Alexa app.
Here’s how to change your thermostat’s WiFi settings via the Alexa app:
- Open the Alexa app on your mobile device.
- Go to Devices, then Thermostat.
- Select your thermostat from the list, then select Settings.
- Choose Thermostat configuration.
- Tap on WiFi and reconnect your device to the WiFi network.
Note: If you’ve changed your WiFi password, you can also enter it here to connect to the WiFi.
Pro Tip: As a last resort, you can also reset your thermostat by pressing the Up and Down Temperature and the Mode buttons. Hold them and wait.
These solutions should get your network in order and allow your thermostat to connect again. If that’s not the case, you can upgrade your router by getting a new one.
You can also get a mesh system to avoid congestion and better connectivity for your smart thermostat and other devices.
Now that you know the causes and fixes for Amazon thermostat not connecting to WiFi, you can follow these steps to resolve it.
However, if it still fails, you can contact Amazon customer support for additional assistance.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.