My amazon keeps saying my password is wrong; what could be the problem? If you have ever come across such a message, worry not, we have compiled this fix guide to help you get through this phase.
At times, even though you are completely sure that your password and username are correct, you may still get the same error message. In other instances, you may have forgotten your password.
You probably visit a lot of sites using a different password for each; hence a little mishap is understandable.
Like any other streaming service, Amazon too has rules and requirements for users to log in.
For instance, depending on your plan, you are restricted to a number of devices streaming simultaneously and those that can be logged in. If you exceed the number, you may be unable to log in.
If you are unable to log into your Amazon account because it keeps saying your password is wrong, the best way to fix it is to reset your password.
Reasons Why Your Amazon Password Is Not Working
The most common reason why your password keeps saying it is wrong when you try to log in to your Amazon account is that you are already logged in. Your Amazon account has a limited number of devices that are allowed to run at the same time.
There are also a number of reasons why your password keeps saying it is wrong.
- You are signed in to more than one browser
- Your password is case sensitive
- You have forgotten your password
Note: Different browsers may also affect your login attempts.
How To Fix Amazon Keeps Saying My Password Is Wrong Issue
Generally, you can change your password, sign out of other devices or try to recover your password to fix the issue.
Method 1: Resetting Your Amazon Password
Step #1: Log Into Your Amazon Account
Navigate to your web browser and type ‘amazon.com’ to access the login page.
Step #2: Click On Forgot Password
Once you access the login page, right below after the password, you will see ‘need help.’ Click on ‘forgot password.’
Step #3: Enter your Email/Phone Number
You will be redirected to a page asking you for your credentials so that you can receive the instructions to reset your password. Enter a valid email or phone number and click on ‘continue.’
Remember to use the email or phone number associated with your Amazon account. If it has changed, contact customer service for further guidance.
Step #4: Enter the OTP
In your email or SMS, you will receive a One Time Password that expires soon. Copy the OTP and go back to the login page and key it in.
Step #5: Reset Your Password
Once you input the OTP, you will be asked to set a new password and verify it. Ensure you follow the password requirements when setting up your new password. You are now good to go and can log in to your Amazon account.
Method 2: Log Out and Log In Again
The password could also just have hit a snag so try logging out and logging in again. Sometimes, a restart does the trick.
Instructions to log out and log in
- On your web browser, go to ‘Amazon Official website”
- On the top right corner, find the account and list
- Scroll to the bottom and sign out
- After a successful sign-out, try signing in again
Method 3: Sign Out of Other Devices
You can also check whether you are signed on to other devices and log out to allow an additional device to gain access.
Instructions to sign out of other devices
Step #1. Go to Amazon website and log in to your account.
Step #2. Go to ‘manage your content and devices’.
Step #3. Select ‘deregister’ on the devices you wish to no longer appear on the list.
Step #4. Try signing in again to see whether the error is still there and enjoy watching Amazon content.
Amazon Still Says My Password Is Wrong
If you have attempted the above methods and you’re still searching for Amazon keeps telling me my password is wrong answers on the internet, you need to consider other options.
If you have signed out from all other devices, but you are still unsuccessful, there is a possibility that your Amazon account has been suspended.
Usually, Amazon will suspend an account when they detect unusual activity.
To protect your interests, your account is suspended, and transactions are barred. During this time, you cannot log into your account. Some of the common reasons for suspension include:
- Duplicate accounts
- Inauthentic account
- Engaging in fraudulent activities
If you suspect that your account has been suspended unfairly, you need to contact amazon customer care services. You will be asked to prove your identity and ownership of the account so get all the necessary documents ready.
If you are found out to be genuine, your account will be restored, and you will be able to log in again.
To prevent such issues in future, it is best to change your login credentials in case unauthorized parties gained access.
Read Next: If I Cancel Amazon Prime, Does it End Immediately?
Conclusion
In general, when your Amazon keeps saying my password is wrong, the easiest troubleshooting method is to reset your password. Like the majority of sites, your password could have been compromised, you forgot, or is case sensitive.
Whatever the case, resetting your password should fix the issue and enable you to gain access to your account once again.
You can also try signing out and signing in again. Logging in on different devices can have you locked out of your Amazon account and keep getting the password error.
Ensure to sign out from other places and try logging in again. Should these methods fail, consult customer care for a more detailed guide for your problem.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.