So your Amazon fire tablet connected to WiFi but not internet? We have a solution!
The Amazon Fire tablet’s WiFi connectivity and active internet rely on your internal network’ state and the modem/router itself.
We will do our best to resolve the problem for you with the best available solutions.
The guide only takes a few minutes so let’s learn more!
To fix the WiFi issue on your Amazon Fire tablet, reboot the device and reconnect it with the WiFi. Next, make sure that the “DND” or the AirPlane mode isn’t enabled and charge the device’s battery. Finally, reset the device’ software to solve the issue!
After learning what the solution includes, let’s uncover more about the actual problem!
Simple to resolve, yet the quite frustrating problem with your Fire tablet is whenever the device displays “Connected” to a certain network, but there is no internet.
In most cases, this problem could be directly referring to an issue with your network so let’s find out!
Let’s summarize the possibilities of something going wrong with your tablet:
- The Amazon Fire tablet has software bugs
- There is no internet in the router’s WiFi network
- You have enabled a “DND” mode on your Fire tablet
- You’ve selected an incompatible time zone on your Fire tablet
One of the above-listed causes is definitely the root of your problem so next, we’re going to address each of them individually and make sure to solve the problem.
Let’s jump right in!
Our fix guide includes a complete and chronological list of solutions that will efficiently troubleshoot your tablet’s problem.
Make sure to check if the tablet is eligible to connect with the WiFi after attempting each of the solutions.
Reconnecting your Amazon Fire tablet to the problematic WiFi network will refresh the connectivity and bring back the internet to your tablet.
This is the first thing you should attempt if your tablet isn’t receiving internet from the WiFi.
Here’s how to reconnect your tablet:
- Open the Settings Menu of your Fire tablet.
- Go to “WiFi Mode” and make sure that the feature is enabled.
- After enabling the WiFi, a list of networks will appear.
- Select your Home’s WiFi from the list in the WiFi tab.
- Insert the correct WiFi key for the network.
- Press the “Connect” button.
Tip: To check your router’s password, read the sticker on the bottom panel of the device!
If reconnecting your Fire tablet didn’t bring the internet of the WiFi back, then you should reboot the device and charge its battery.
Similar connectivity problems are always well-known to occur, whenever the device is not performing well.
Hold the power button of the tablet to shut it down and plug it into the charger!
After that, give the tablet a couple of minutes while it is turned off and charging.
Once you’re ready turn ON the tablet, but keep it connected to the charger.
Connect the tablet with the WiFi and check if there is internet now.
Tip: You could also turn off the tablet from Settings > Power > Shut Down.
The problem is most likely to be with your network router, rather than the Fire tablet.
A solution recommended by most users is to perform a power cycle on your router to discharge the electricity and restart ALL services including the WiFi.
To perform a power cycle on your router, follow these steps:
- Turn off the router by pressing the Power Button.
- Unplug the Power Adapter of the router.
- Keep the power cable unplugged for around 5 Minutes.
- Once the router has cooled down, connect it to the power.
Once you have reconnected the router to power, let it withdraw electricity for 10-15 seconds. After that, turn on the device and connect your Fire TV tablet to the WiFi.
Note: Connect your router to the WiFi only after your router has worked for 3 minutes.
If the AirPlane mode is enabled on your Fire TV tablet, none of the nearby WiFi networks will be discoverable or eligible to connect with.
The AirPlane mode works like a “DND” feature and cuts off all of your Fire TV tablet’ services while turned on.
Here’s how to navigate and disable the Airplane mode on your Fire tablet:
- From the home screen of your Fire tablet, go to the settings.
- Go to the Internet tab by scrolling down a bit.
- In the sub-settings of the tab, locate the Airplane Mode.
- Enter the AirPlane Mode tab.
- Ensure that the feature is set to “OFF”.
Note: The activation indicator of the AirPlane mode must be gray if the feature is disabled.
The incompatible time zone of your Fire tablet could also result in problems with the internet withdrawal from the WiFi.
The time zone of your Fire tablet must match your routers in order for the tablet to connect and receive internet.
To adjust the time zone of your Fire tablet, follow these instructions:
- Open the Settings of your Fire tablet.
- Go to the “Device Options” tab.
- Navigate to “Date & Time”.
- Go to the “Time Zone Preferences”.
- Set the time zone of your Fire tablet to your router.
Note: The time zone of your router is your real location since it answers the settings that the technicians have set up for your network.
Chances are that your WiFi router is blocking your Fire tablet.
The MAC address filtering could have inappropriate security settings that are blocking your router’s IP, allowing it to hook up with the WiFi, but not granting internet access.
To unblock your Fire tablet from the network, you must adjust the MAC addresses.
Here’s how to unblock your Fire tablet from the network:
- Access your router’s settings by acquiring the Default Gateway of the network.
- Once within the settings, go to the “MAC address filtering” tab.
- Check which IP addresses are currently blocked.
- Disable the MAC address filtering in the “Security” tab just for the test.
- Connect your Fire tablet to the WiFi and check if the issue is still there.
If you’re not clear on how to get your network’s default gateway, here’s how:
- On your PC or laptop, open the Windows Start Menu.
- Type “CMD” and hit the enter button.
- Write “ipconfig” in the CMD and press enter again.
- Scroll down and copy the value of the default gateway.
- Paste it in your browser and use “admin” for both username and password to login.
Alert: Re-enable the MAC security if the tablet still fails to receive internet from the WiFi.
The most powerful solution so far is to perform a Factory Reset on your Fire tablet.
This will flush all of the settings that you’ve made to the device and resolve the connection problems.
It also helps with storage and app data bugs with the device!
Here’s how to perform a factory reset on your Fire tablet:
- From the home screen on your device, Swipe Down once.
- Press the Settings icon.
- Head to the “Device Options” tab.
- Scroll all the way down and choose “Reset to Factory Defaults”.
- Finally, press the “Reset” Button to confirm that the reset to factory defaults.
Once your tablet finishes the reset, connect with your home’s WiFi and check if the issue is resolved. Keep in mind that the reset will also revert all network settings to the default values.
Alert: The reset will erase all personal information on your Fire tablet’ software for good.
Thus, the solution to your Fire tablet’s Internet problem is to reboot the device and charge it to full capacity. Next, match the time zone of your tablet to the router’s and disable the Airplane mode. If nothing works, factory reset the Fire tablet.
Read Next: Why Can’t I Register My Fire Tablet?
In this guide, we’ve learned how to fix the Amazon fire tablet connected to WiFi but no internet problem on your device.
If by any chance you’re still experiencing internet connectivity issues, then do not hesitate to contact Amazon Technical Support!
To explore more solutions for your devices and smart-home issues, check out our blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.