If you find yourself asking “why is Amazon Fire Stick stuck on home screen,” don’t worry.
There are some relatively simple troubleshooting steps you can perform without ever having to contact the support department.
Fire Sticks are supposed to be user-friendly devices that are easy to set up, but even they have glitches now and then.
Use the following solutions to stream your favorite content without any hassles.
Restarting your Amazon Fire Stick most often eliminates issues when stuck on the loading screen.
The problem doesn’t typically originate from a hardware problem; rather, a lack of software updates or bad HDMI connections are the root cause.
If your Fire Stick is stuck on Amazon Screen, be aware that there are several troubleshooting solutions that don’t take long to configure.
The first of which (and the easiest) is to simply restart the device.
In some cases, simply restarting the Fire Stick clears out the instructions stored in the memory that were causing the problem in the first place.
Also, note that there are three different ways to restart your Amazon Fire Stick. The first is by removing power, the second is by browsing through the settings, and the third is by using a remote.
- Disconnect the Fire Stick from the TV and wall outlet.
- Wait 30 seconds.
- Reconnect the Fire Stick and wall outlet adapter.
- Navigate to the home screen.
- Navigate to the settings menu on the right.
- Navigate to My Fire TV.
- Select the restart option.
Restart using the remote (if the Amazon logo screen eventually disappears on its own):
- From the home screen, hold down the home button on the remote.
- Use the remote to select settings.
- Navigate to My Fire TV.
- Select the restart option.
Note: Some users find that the Amazon logo screen isn’t truly frozen and that after waiting a while, it goes away on its own.
Remember that you can only reboot the Fire Stick if the Amazon logo disappears.
The Amazon Fire Stick can draw power through the TV, but the TV may not be supplying a sufficient amount of power.
If this is the case, try plugging it into a wall socket with the wall adapter.
- Connect the wall adapter to an electrical wall socket.
- Connect the USB-A end of the cable to the wall adapter.
- Connect the other end of the cable to the Fire Stick.
- Test the Fire Stick to see if the logo screen issue is resolved.
This solution is really nothing more than an interim Band-Aid solution. It can be frustrating having to wait 25 minutes every time you want to watch a movie or television program.
Nevertheless, some Fire Stick configurations pass the Amazon logo screen automatically after waiting 25 minutes. You just have to be patient.
- Turn on the television and the Fire Stick.
- Using a phone, watch, clock, or timer, wait 25 minutes.
- In some instances, the Amazon logo screen will disappear.
Note: If you have to wait 25 minutes every time for the Amazon logo screen to disappear, it is recommended to try the other troubleshooting options to resolve the root cause.
Most modern televisions have many different types of input. In fact, most televisions made within the last 5-10 years have a minimum of two HDMI ports as standard.
However, be aware that input ports can degrade over time. In addition, despite incredible technological and manufacturing advancements, manufacturing defects are still a reality (albeit rare).
Furthermore, power surges and electrical anomalies can damage HDMI hardware and circuitry. And unless you regularly clean input ports with compressed air, dust, dirt, and debris can cause faulty HDMI connections.
Last but not least, the HDMI leads can slowly corrode over time, making the input port useless without cleaning. It is possible that a damaged or malfunctioning HDMI port could be causing your Amazon Fire Stick to stick on the Amazon screen.
Fortunately, to test this possibility, all you need to do is move the Fire Stick to different HDMI input ports.
- Remove the Fire Stick from its current HDMI port.
- Plug the Fire Stick into a new HDMI port.
- Turn on your television.
- Repeat steps 1 and 2 as needed.
Many Amazon Fire Stick users have complained about new software updates that cause their Fire Stick to get hung up on the Amazon screen. Apparently, any software update from version 51.1 and later incorporated a new feature called HDCP.
For those that don’t know, HDCP stands for High-bandwidth Digital Content Protection. Essentially, it is a standard that helps protect digital content from piracy, and the Fire Stick’s updates enforce this stringent measure against piracy.
If your device isn’t HDCP compliant, the lack of updated software (see solution #7) may be causing your device to hang on the Amazon screen. The following steps will help you check for HDCP compliance:
- Navigate to Settings on your Fire TV menu.
- Navigate to display & sounds.
- Select display and then select video resolution.
- Configure the resolution setting to auto.
Note: The notification will indicate whether or not your device supports HDCP 2.2 or not. If not, you will need to manually update the software.
Yet again, note that manually updating the software is only possible if your Fire Stick isn’t permanently stuck on the Amazon logo screen (see solution #3).
- From the home screen, navigate to settings.
- Choose the My Fire TV menu option.
- Choose the about menu option.
- Select the check for updates option.
- If it is not up to date, select install update.
- Wait for the update process to complete.
Note: The update process can take as long as 5-15 minutes. Your Internet bandwidth is a strong determining factor.
The root cause is that your television is the culprit.
Sometimes software and firmware conflicts arise, and sometimes older model televisions, even though they have HDMI ports, don’t support new software, standards, and devices.
If you’re at a loss to find out why your Fire Stick is stuck on the logo screen, the last thing to try is moving your Fire Stick to a different TV to see if the results differ. I would recommend starting with Solutions #1 and #2 because they are quick, effective, and don’t require a high degree of technical skills
Read Next: Why Fixing Firestick Keeps Going Black?
There are many causes for why Amazon Fire Stick is stuck on the home screen. However, the solutions mentioned above help solve the most common reasons for hang time on the loading screen.
And as always, remember that if worse comes to worst and none of these solutions helped, you can always contact customer support as a last resort.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.