Alexa won’t change location within the app? Here’s the solution! You’ll probably be amazed, but plenty of users are having the exact same issue.
That’s why we were able to provide you with much troubleshooting information in our upcoming guide, so you could properly handle the problem with your Alexa’s location.
To fix when Alexa won’t change your location, verify the new location’s legitimacy and then reboot the Alexa app along with your phone. If that didn’t work, update the Alexa app, verify your phone’s WiFi connection and reinstall the Alexa app.
First, let’s learn how to properly change Alexa’s location so you don’t make any mistakes!
Changing the location of your Alexa by far is really easy to do, but you could’ve accidentally made a mistake during the process.
That’s why we’ll go over adjusting your Alexa’s location again, to make sure you’re doing everything correctly.
Follow these instructions to change your Alexa’s location in easy steps:
- Launch the Amazon Alexa app on your mobile device.
- From the home screen, tap “Devices”.
- Navigate to the “Echo & Alexa” configuration screen.
- (Optional) Select your Alexa speaker, only if you have multiple ones.
- Press “Device Location” for the speaker you’ve selected.
- Enter your Complete Address.
- Press the “Save” button.
- Exit the tab.
If you’ve done these instructions correctly, Alexa should adjust your location shortly.
However, make sure that the location answers your real one, so there is no interference in the settings.
In case this didn’t help, then proceed with our solutions guide so we can look this up further!
If you’ve completed all of the steps from above and couldn’t change your Alexa’s location, then that’s a problem we can take care of.
In the upcoming solutions, we’ll have all of the possible methods that are recommended for this problem and apply them to your setup.
In this solution, we’ll require you to go over the newly selected location in the Amazon app and make sure everything about it is correct.
Thus, info such as your street of residence, building number and even postcode, must be correct and exist in the real world.
If you’ve typed a bunch of nonsense or spelt some of your info incorrectly, Alexa will not accept your location change request.
Here’s how to verify the location’s legitimacy:
- Access the Alexa App.
- Navigate to the Location Change Tab (instructions a while back in the guide).
- Press the Information Field and begin entering your real location.
- Once all changes have been made, press the “Save” button.
- Exit the tab by pressing the “Back” arrow at the top left.
- Check if your location has changed.
Since changes in location are commonly associated with a hacker’s attack, you should receive a notification that will explain the changes made to your Amazon account.
If your new location of residence has been accepted, it’ll be included in the notification that you’ll receive.
Note: Make sure the Amazon app’s notifications are enabled.
Perhaps, this is a System Problem with your mobile device, rather than an app issue!
At this point, the best thing you could try is performing a Reboot on your device, which should deal with temporal cache and app-related problems.
We know it may sound simple and you’ve probably already tried it, but in most cases, it settles problems such as yours.
Here’s how to reboot your mobile device:
- Launch the Settings of your mobile device.
- Navigate to the General Tab.
- Scroll all the way down and select “Power”.
- Press the “Reboot” option.
- Wait for your mobile device to go into a reboot process.
- Test changing Alexa’s location…
You could also perform a Hardware Reboot on your device, without accessing the settings!
- Press the Power Button and once the power menu appears, press “Restart”.
Note: Test changing the location once your device has finished rebooting!
If your mobile device has issues connecting with the WiFi, you’ll be unable to change the location of Alexa within the app.
That’s why you must verify that your phone is connected to either mobile data or directly to WiFi in order to manage the settings of your Alexa.
- In addition to reconnecting your phone, the WiFi must be reliable!
Here’s how to manage the WiFi on most mobile devices:
- Navigate to the Settings of your phone.
- Enter the “WiFi” tab.
- Scroll down and select “Networks”.
- Locate your Home Network.
- Press on it once to bring up the settings.
- Enter the WiFi Password for that network.
- Hit the “Connect” button.
If connecting to your home WiFi, you must make sure that the network device is online. Otherwise, you’ll be unable to hook up with the network.
Note: If using mobile data, make sure that you still have Mbps to your plan!
Perhaps, there’s an issue with the connected speaker to your Amazon profile!
Your next step should be to re-add the speaker from the Amazon Alexa app and then re-add the unit.
This will erase the current settings configuration of the speaker and enable you to alter the location later, within the settings.
Here’s how to re-add your Alexa speaker from the Amazon app:
- Launch the Amazon Alexa app on your device.
- Head to “Open More”.
- Press on your connected speaker.
- Scroll down and choose “Remove This Device”. Confirm.
- Head back to the devices page.
- Press the “Add Device” button.
- Select the type of device you wish to add.
- Follow the instructions to re-add your speaker.
When reconnecting the speaker to the Amazon app, make sure that it is plugged in and that you’ve followed all of the setup instructions correctly.
Note: Once your speaker is re-added, it will revert back to factory default software settings.
As you know, VPNs are third-party software that could alter the location of your device.
Of course, an active VPN service may cause interference with the Amazon Alexa app and prevent you from changing your base location of residence.
What you should do next is make sure that all VPN services on your devices (if there are any) are disabled for the guide’s being.
- Head to the Apps Page of your device and locate any active VPNs. Disable them
Most VPNs could be Enabled/Disabled by accessing their supported application.
This way, you don’t have to delete the software of the VPN but temporarily disabled it, once you’ve found a solution to the location problem with your Alexa speaker.
Note: Make sure to only re-enable the VPN once you’ve found a fix to the problem.
If nothing worked so far, then our most powerful bet would be to Reinstall the Amazon app. Reinstalling the Amazon app will erase the established settings profile
In case corrupted data is glitching the application or there is an inappropriate setting, reinstalling the platform is the best move you could have as of now.
This will also clear the app cache that this platform has piled up over time and probably resolve the location problem.
Here’s how to reinstall the Amazon Alexa app on your device in easy steps:
- Open the Settings App on your device.
- Navigate to Storage.
- Enter the Applications Tab.
- Once there, Locate the Alexa app.
- Press the Settings Cog next to the Alexa app.
- Choose “Uninstall” from the settings.
- Once the app is removed, launch your phone’s app store.
- Locate the Alexa app and download it.
- Once installed, launch the Alexa app on your device.
- Sign back into your account and re-add the speaker (solution #4).
- Check if the location could be changed now.
Uninstalling the Amazon app will remove the Echo Dot Alexa speaker from your account once again. If you’re having a hard time re-adding the device, check solution #4 again.
Note: The location setting will be the default one you’ve had before uninstalling the app.
Thus, the solution when Alexa won’t change location is to update the Amazon App and disable any active VPN software. After that, reboot your mobile device, check its WiFi connection and reinstall the Amazon Alexa app from your phone’s software.
If none of our solutions were able to help you so far, contact Amazon for direct assistance!
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