The Foxtel GO error code AF4013 is typically a simple hurdle that can easily be bypassed!
The occurrence of AF4013 is typically only during startup, which will restrict your access to Foxtel’s streaming content.
This guide will unwrap the AF4013 error by providing all possible causes for the error code and reviewing the best-working solutions everyone can undertake.
Whenever the Foxtel Go AF4013 occurs, update the app’s firmware version and inspect the unit’s internet connection. Next, clear the Foxtel GO app cache and data, reinstall the app from your device and become a Foxtel beta programme member.
Let’s investigate the error in-depth!
What Causes the AF4013 Error Code Foxtel GO?
The “AF4013” error code typically occurs upon launching the Foxtel GO mobile application, which is available for Android and iOS.
Except for codes, Foxtel GO errors typically contain a description that provides further information about what has caused the error’s occurrence.
The Foxtel GO’s AF4013 comes with an “App launch has failed” description.
Let’s explore what can cause it:
Let’s jump into troubleshooting!
Foxtel GO Error Code AF4013 – Proven Ways to Fix
Tip: Follow the instructions consecutively!
1. Reboot the Device’s System
You can address non-lasting issues with the Foxtel GO app installed on your mobile device simply by relaunching the platform and rebooting your device.
The AF4013 error only occurs during the platform’s startup, so rebooting your device holds great chances of fixing the issue.
How to Reboot Device Via Menu?
- On Android, go to “Setting” → “System” → “Power” → “Reboot/Power Off.”
- On iOS, go to “Settings” → “General” → “Shut Down” and swipe right to power off.
How to Reboot Device Via Power Button?
Hold the power button on your device for 3-5 seconds and select the “Restart” or “Shut Down” option in the power menu.
If you’ve shut down the device, hold the “Power” button to turn it on.
Tip: Verify that your mobile device is charged to maximum battery capacity!
2. Inspect the Cellular/Wi-Fi
The Foxtel GO AF4013 error code might be caused by an improper Wi-Fi or cellular connection of the mobile viewing device.
So, the next step would be to inspect the device’s connection and conduct troubleshooting measures to enhance and stabilise the connection.
Tips to Improve Wi-Fi Connection On Mobile?
- Move closer to the network Wi-Fi or gateway.
- Reduce the usage of the home Wi-Fi network.
- Connect to the 2.4GHz or 5GHz Wi-Fi thread.
To reconnect your device from the Wi-Fi, go to “Settings” → “Network” → “Wi-Fi” and tap the network you wish to connect with.
Insert the network SSID and test the connection strength.
Tips to Improve Cellular Connection On Mobile?
- Reactivate the “Mobile Data” feature in your device’s settings.
- Update the APN settings and re-configure the carrier selection.
- Move out of dead zones or objects that interfere with cellular.
To reconnect your device from cellular, go to “Settings” → “Mobile Network” → “Mobile Data” and tap the activation slider once.
After 15-20 seconds, re-activate your mobile data feature.
Note: For Wi-Fi outages, contact your ISP; for cellular outages, contact your carrier!
3. Update Your Foxtel GO App
The Foxtel GO app may refuse to launch due to an outdated firmware version of the installed build.
To sustain the stable performance of Foxtel GO, it is necessary to occasionally update the platform manually or activate the “Automatic Updates” while the device is connected.
How to Update Foxtel GO On Android?
- Open the Google Play Store app on your Android device.
- Tap your profile and press “Manage Installed Applications.”
- Locate the Foxtel GO app in the list of installed applications.
- Tap the “Update” button next to the app to get the latest build.
How to Update Foxtel GO On iOS?
- Open the App Store on your Apple iOS device.
- Tap on your profile icon at the top of the page.
- Scroll to “Pending updates and release notes.”
- Locate the Foxtel Go app and select “Update.”
Note: The device must be connected to a stable network for an error-free update!
4. Clear Foxtel’s App Cache/Data
An excessive system or app cache can result in functionality slowdowns of Foxtel GO, causing the occurrence of errors and showing the AF4013.
As Foxtel GO is processed continuously on your device, the data files must be cleared periodically to keep the fast speed and performance.
How to Clear Foxtel GO’s App Cache & Data On Android?
- Open the “Settings” app on the Android device.
- Tap “Battery and Device Care” at the top page.
- After that, select “Memory” followed by “Apps.”
- Select the Foxtel GO app from the list of apps.
- Tap “Clear Cache” and then select “Clear Data.”
How to Load/Offload Apps On Apple’s iOS?
- First, open the Apple iOS device’s “Settings” app.
- Tap on “General” and scroll to “iPhone Storage.”
- Select the Foxtel GO application in the section.
- Choose “Offload App” and wait for 20 seconds.
- Tap “Load App” to resume Foxtel’s functionality.
Note: Remember that while an application is offloaded on your mobile iOS device, you can neither access nor manage any settings.
5. Update Your Playout Mobile
One of the reasons why Foxtel Go can’t open on your mobile, showing error AF4013, would be due to issues with your operating system.
So, regardless of whether you use an Android or iOS streaming device, you must update the operating system.
Here’s how to update Android and iOS mobile devices:
- Android – Settings → System → System Update.
- Apple – Settings → General → Software Upda