Receiving the “Xfinity oops unfortunately this feature is not working” error constantly?
Stay with us, because we’re about to review the best solutions for this type of problem!
When Xfinity says “Oops, unfortunately, this feature is not working”, restart your streaming device right away and check for outages in Xfinity’s status center.
After that, clear your browser’s cache/cookies and reinstall the Xfinity source on your device!
Let’s learn more about this problem!
More About “Comcast Oops This Feature is Not Working”?
The “Oops, this feature is not working” is Xfinity’s indication that your device had issues establishing a connection with the servers.
This type of error can occur on various platforms, including the Xfinity STREAM app, all cable boxes, and Xfinity’s browser version or internet.
Here are the primary reasons for Xfinity – “Oops, this Feature Is Not Working”:
- There’s a software issue with your device
- Comcast servers are temporarily offline
- A problem with the feature/service/content
- An Xfinity outage in your region/area
- Issues with the browser you stream from
Try This First!
Visiting Xfinity’ Status Center will clue you in about outages that are happening right now!
Xfinity/Comcast report all outages in their status center and you can acquire valid information about ongoing maintenance that may include or not include your area of residence.
Note: There’s a table in Xfinity’s status center that includes all reported outages that happened in the last 24 hours for all service-supported areas!
Xfinity Oops Unfortunately This Feature is Not Working – Fixed!
Troubleshooting this issue is not straight forward. Follow our steps and solutions in chronological order!
Give Xfinity a Few Minutes!
Since these types of errors are not justified with a description, we’re talking about a temporary malfunction with the Xfinity servers.
The first thing you should do is wait for a few minutes and read the entire article in the meantime.
- Wait for at least 15-20 minutes and retry using the same service!
If you’ve received this error on a specific channel or particular on-demand content, play the same thing to determine if the error would still occur.
Xfinity would usually take 1 hour at max to resolve such outages, so you should be able to utilize the feature right away after that!
Test Different Feature/Service
If you’re getting the Xfinity “Oops, unfortunately, this feature is not working” only when accessing a particular setting or a feature, means that the problem is not vast.
If all other Xfinity features are working fine, it means that the issue is on Comcast/Xfinity’s end!
- Go through a variety of features on Xfinity to check if the problem will occur!
For example, if you’ve been having this problem with on-demand content, try streaming live to check if the same problem would occur again.
If you’re having this problem on Xfinity Mobile, test features such as call waiting, Wi-Fi calling, and your LTE data.
Note: Experiencing issues with only one feature or related features, means Xfinity’s end fault.
Power Cycle your Equipment!
A suggested action upon seeing this type of Xfinity error should be to power cycle your equipment.
It’s an easy and efficient way to address the problem and will also solve any other issues with your streaming device that may be causing the “unfortunate” Xfinity error.
- Power cycling your device includes disconnecting it from power!
How to Power Cycle A/C Devices?
- Hold the power button on your device (if it has one).
- Unplug the power cord of the streaming device.
- Wait for about 3-4 minutes while the device is unplugged.
- Re-attach the supplying power cord of your device.
How to Power Cycle Mobile Devices?
- Hold the power button on your phone/tablet.
- After 5 seconds, a power menu should appear.
- Select the “Reboot” option from the menu.
- Wait for your device to shut down and restart.
Alert: Plugging your device into power straight away without waiting for at least 60 seconds will interrupt the power cycle!
Clear your Browser’s Cache and Cookies
Browser users repeatedly received this Xfinity error, after not clearing the cache and cookies of their engine for too long.
As these excess data (cache) files pile up, the performance of your browser may be majorly impacted and issues with third-party services such as Xfinity occur.
How to Clear Cache and Cookies (Chrome):
- Open Chrome on your device.
- At the top, press “More”.
- Select “More Tools”.
- Press “Clear browsing data”.
- Select a time range, at the top.
- Choose “All Time” > “Delete Everything”.
- Go to “Cookies and other site data”.
- Check all of the boxes and select “Clear”.
How to Clear Cache and Cookies (Firefox):
- Click “Firefox” at the top of the browser.
- Select the “Preferences” tab and enter it.
- Go to “Privacy & Security” next.
- Choose “Cookies and Site Data section”.
- Press on “Clear Data” > “Clear”.
How to Clear Cache and Cookies (Safari):
- From the home screen, go to Settings.
- Tap on “Safari” at the middle of the page.
- Scroll to the bottom of the next page.
- Select “Clear cookies and data”.
- Press “Clear” and confirm the prompt.
Alert: Cleaning the cookies of your browser specifically, will sign you out of all websites!
Update the Xfinity App!
If this problem is occurring for you within the Xfinity app, the platform is probably running on an outdated software version.
To address this problem, update the Xfinity application to the latest version through your streaming device’s content store!
- Updates for the Xfinity app are occasionally released and have to be applied!
Here’s how to update the Xfinity app on your device:
- Launch your device’s content store application.
- Navigate into the “Installed Applications” section.
- Use the search field to locate the Xfinity app.
- Highlight the app and go to “Details” or “More”.
- Select “Check for Updates” and wait for the checker.
- Press on “Start Update” to initialize the process.
Note: Do not interact with your device while it is still updating the Xfinity platform.
You may accidentally cancel the process!
Adjust your Device’s Time/Date Settings!
This feature has been reported to occur primarily when you’re accessing the Xfinity feature through a device with incorrect regional time/date settings.
Checking if your device is in sync with the regional time zone and correcting them is your primary goal for this step!
How to Change Time/Date on Device Universally:
- Launch your device’s Clock application.
- Tap “More” or navigate to “Settings”.
- Tap on “Region” and select the correct region.
- Navigate to “Time & Data” and adjust the settings.
How to Change Time/Data on Xfinity Cable Box:
- Press the Menu button twice on your remote.
- Navigate to the “Setup” tab in the settings.
- Scroll down and select “Cable Box Setup”.
- Use the arrows to go to “Current Time”.
- Press “OK” on the Xfinity remote.
- Wait for the time/data sync to happen.
Tip: Use your phone’s time and date as mobile devices sync to the regional clock hourly and always have correct clock values!
Deactivate Browser Extensions
The Xfinity “Oops, unfortunately, this feature is not working” on browsers may have something to do with the extensions you’ve added.
Too many extensions could lead to performance drops in terms of browser speed and also bring an onset of issues with other online services/platforms!
How to Deactivate Browser Extensions (Chrome):
- Press the puzzle icon at the top-right of the browser.
- Select one of the extensions to appear in the menu.
- Press the blue icon to deactivate the selected extension.
- Repeat for all of the active extensions on the browser.
How to Deactivate Browser Extensions (Firefox):
- Press the Menu button and go to “Add-ons”.
- Access the “Add-ons Manager”.
- Go to the “Your Extensions” page.
- Scroll through the list of extensions.
- Press the blue toggle to turn off an extension.
How to Deactivate Browser Extensions (Safari):
- Launch Safari on your iOS device.
- Navigate to the “Settings” tab.
- Select the “Preferences” button.
- Go to the “Extensions” tab.
- Deactivate each of the extensions.
Note: Keep all extensions deactivated until the cause for the problem is identified!
Factory Reset your Xfinity Cable Box!
Since this problem is most often intercepted on the Xfinity cable box, we will now teach you how to perform a factory reset on the device.
It’s an easy software process that will wipe out the information, settings, and configurations of the device to resolve any bugs with the software!
- Only proceed if you’re aware of losing all of your TV box’s information!
Here’s how to factory reset your Xfinity TV cable box:
- Hold the cable box’s power button.
- Press and hold the WPS button.
- Wait for the LED to change to amber.
- The “Disaster Recovery” image will appear.
- The box will now update the firmware and continue.
Alert: Do not interact with your cable box while it is still resetting!
Quick Recap:
We’ve learned that to fix the “Xfinity oops unfortunately this feature is not working” error, it is fundamental to update your browser or Xfinity application.
If that didn’t work, check if there’s an ongoing outage, adjust your device’s regional settings, and reinstall Xfinity!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.