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How To Fix Xfinity WiFi HotSpot Not Working

xfinity wifi hotspot not working

This issue is quite ironic because Xfinity customers should have an added advantage compared to customers of other internet service providers.

Aside from having a fast and reliable home network, being an Xfinity customer gives you access to millions of free public network hotspots around the country.

But like any internet service provider, you may experience a variety of issues with their network hotspots.

Sometimes, they tend to be slow and inoperable.

Today, let us look into the possible troubleshooting techniques you can do on your own to maximize the benefits this internet service provider gives.

How To Enable Xfinity WiFi Hotspot

how to enable xfinity wifi hotspot

Xfinity customers who want to relax while commuting to their office can access two variations of these free public WiFi hotspots.

The main difference between these two network names is how secure they are.

For an encrypted connection, you can connect to XFINITY. Otherwise, you can still browse through the internet when you connect to xfinitywifi.

Now that you know the difference between these two network names, connecting to a WiFi hotspot is pretty straightforward.

You can follow the steps below, and you will be good to go in less than a minute.

1. Access the internet settings on your device

2. Connect the XFINITY or xfinitywifi network. If you are at home, you can access xfinitywifi.

3. Once connected, open your browser to access the Xfinity WiFi log-in page. If you do not see this on your screen, you can go to the Xfinity website.

4. Enter your account credentials to access the WiFi hotspot on your device.

Once you have connected your device, you can automatically connect to the same WiFi hotspot again the next time you come across this area.

This feature saves you your time and effort and allows you to get your work done as soon as possible.

Reasons Your Xfinity WiFi Hotspot Is Not Working

reasons for xfinity hotspot

Although connecting to your hotspot seems easy, it becomes frustrating when you experience Xfinity WiFi connected but no internet access issues.

When this occurs, it may be due to several factors like:

1. Zombie Hotspots

Not all locations with the Xfinity network hotspot have the same level of signal strength.

Some areas may result in what we call "zombie" hotspots. These are network connections that have weak signal strength, resulting in dead zones.

2. Connection Duration

This occurrence is one of their measures to ensure that all their customers get the best internet experience while on the go.

3. Device Limit

At your home's comfort, you can also experience issues with this due to limitations with the number of devices connected to your hotspot.

If this is your issue, you can monitor all the devices connected to your network and remove those that are not currently in use.

4. Poor IP Configuration

Poor IP configuration can also lead to issues when connecting to your Xfinity WiFi hotspot.

If this is the issue, you can quickly resolve this by renewing your IP configuration.

5. Server Down

There are instances where these public WiFi hotspots are inaccessible due to service issues.

When this occurs, there is nothing you can do but wait until this internet service provider fixes the problem.

What To Do If Xfinity WiFi Connected But No Internet Access

xfinity wifi connected but no internet access

There are several ways to troubleshoot your Xfinity WiFi connected but no internet access issues.

You can do any of the following techniques:

Method 1 - Manually Restart Modem & Router

If you are at home, the first method you should try out is to check the condition of your router.

You can do this by connecting other mobile phones or tablets to your WiFi network to see whether it works.

If this is the issue, you can follow these steps:

  • Turn off your router and modem, and wait for at least 30 seconds.
  • Turn on your modem, and wait for one minute. Afterward, turn on your router.
  • Wait for a couple of minutes before reconnecting your devices.

If you need help in reconnecting the WiFi Router, you can refer our “How to setup Xfinity WiFi router” for more details.

Method 2 - Restart Using The App

Aside from manually restarting your modem and router, you can also do this through the app.

The Xfinity My Account app is available on both Android and iOS devices.

You only need to install this app on your device, and then you can easily restart your modem in just a single click.

Steps To Fix Xfinity WiFi Hotspot Not Working

If you have the official app of the Company installed on your mobile phone or tablet, your device will automatically connect to any available WiFi hotspot.

If not, you can do any of the methods below. Before doing the troubleshooting, make sure you have checked these:

Modem lights are “ON”

Check if your modem and router lights are on. If there is no light or red light, it means there is some issue with your Internet connection and needs to be fixed by your service provider.

There is no Outage in your Area.

Manually check if all the cables of your modem or router are connected properly.

If there is any cable breakage, you should replace them immediately.

Latest OS Installed

If you happen to get disconnected from a public WiFi hotspot, make sure that your device has the latest operating system installed.

To check whether your mobile phone's software is up to date, go to the Settings menu and click the Software Update option to install any missing updates.

If everything is intact, you can proceed to these troubleshooting methods one by one to fix your Xfinity WiFi.

Troubleshooting Methods

Fix xfinity wifi hotspot not working

Method 1 - Restart Your Device

The most basic technique you will ever hear from people is to restart your device.

So, if your phone is not connecting to the hotspot, you can turn it off then back on again before reconnecting to the hotspot.

Method 2 – Restart Your  Router

If your WiFi hotspot is not working, you can restart your router. The correct method to this is as follows:

  • Unplug the power cord of the router from mains
  • Wait for 2-3 minutes
  • Plugin again
  • Reconnect your connection.

It is by far the best method, to fix the hotspot issue and get your connection back to track.

Just make sure to wait at least 2-3 minutes before your Replug to the power supply.

Method 3 - Forget Your Network

If you are having a challenging time connecting to the hotspot you have previously connected to, access your WiFi settings and click the Forget This Network option.

Afterward, reconnect to the same network again.

Method 4 - Re-configure Your Device

If you have the app installed on your device, you can connect using the "Sign in as a different user" menu in the Settings tab to access an encrypted connection.

From here, you can re-configure your device settings to get the best internet experience.

If nothing is working, you need to contact Customer support to fix the Internet issue. Contact the support staff and explain the issue.

Get Infinite Internet Access Anytime

One excellent advantage you can get from Xfinity is unlimited access to millions of free public network hotspots.

But there are instances where you may experience Xfinity WiFi hotspot not working issues.

Hopefully, this article was able to give you several possible troubleshooting techniques you can do.


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