Why does Xfinity reference code 3007 appear? Well, stay with us to find out!
The reference code 3007, or “XRE-03007,” appears when there is a billing account fault with your subscription.
However, this code has proven to appear even on user accounts with a fully paid membership as an error, and this is why we’re here – to decipher and solve the problem!
To resolve Xfinity code 3007 (XRE-03007), first verify your Xfinity account billing cycle, reboot the receiver, and check for Xfinity outages. If that doesn’t help, clear the locally stored cache data on your Xfinity TV box and perform the Xfinity box “System Refresh.”
Let’s continue unwrapping the essential factors!
Deciphering Xfinity Error 3007 (XRE-03007)!
According to Xfinity, reference code 3007, or “XRE-03007,” appears whenever the most recent account payment doesn’t go through.
Your Xfinity services will be suspended until the account bill is paid, and then you will regain access to everything on your Xfinity box.
The error code is typically accompanied by a message, “Your account needs attention,” and in most cases, this is precisely what you need to do.
Why Does Xfinity Ref Code 3007 Appear?
There are many different reasons why your Xfinity TV box would show code 3007, so it’s best to explore them.
So we’ve created a complete list containing all possibilities for Xfinity XRE-03007:
Now that we have a rough idea of why the error code might appear, let’s troubleshoot!
Xfinity Reference Code 3007 – Troubleshooting & Solution!
Tip: Try all of the solutions in a consecutive order!
1. Update the Xfinity Payment Method
The first and most important thing to do when encountering the 3007 or XRE-03007 error is to check whether your subscription is ongoing.
Sometimes, the banks might delay your payment transaction, or the funds in your financial account might be insufficient to cover the Xfinity bill.
After not paying for four days after the billing date, your Xfinity service will be disabled.
When this happens, your Xfinity account will be put on hold, and you’ll most likely receive error 3007 when you attempt to stream anything.
Here’s how to check and possibly, renew your Xfinity subscription:
- First, acquire a web browser-enabled device.
- Then, go to https://login.xfinity.com/login.
- Next, sign in using your Xfinity account info.
- From the dashboard, go to Xfinity Account.
- Under “Bill Settings,” find “Payment Methods.”
- Verify that your Xfinity billing cycle is ongoing.
- Alternatively, update your Xfinity billing method.
Info: You must be sure that your account is not suspended due to unpaid fees toward your Xfinity membership.
2. Power Cycle Xfinity Streaming Box!
In order to learn how to fix XRE-03007, we must first perform a power cycle, which will suggest where the error comes from.
If you have made sure that your Xfinity account payment is not what’s causing the error, then perhaps the entire fuss is over a bug with the Xfinity receiver!
The power circulation is an excellent way to refresh your TV box, but not delete anything, and will surely refresh all services and resolve the error.
Here’s how to power cycle any Xfinity receiver in easy steps:
- First, fully power off your Xfinity receiver TV box.
- Then, unplug the cable adapter from the power.
- Wait for at least 60 seconds for the power cycle.
- Connect the Xfinity box directly to the wall outlet.
Note: Keeping the Xfinity TV box unplugged for longer also helps against overheating!
3. Reconnect the Xfinity Service Cable
Sometimes the Xfinity reference error 3007 or “XRE-03007” appears because the Xfinity TV box can’t connect to the service.
In those cases, the TV box might assume that your account must be unpaid, and that’s why the error appears, even when everything on your account is correct.
The main link between your TV box and Xfinity is the service Coaxial cable, which comes from the wall outlet in your home.
When this connection is interrupted, your account services will not be available, and you’ll most likely receive error 3007 or code XRE-03007.
You need to reconnect and secure the Coaxial cable connection!
Also, we recommend checking whether the Xfinity TV box Coax port is obstructed or if any pins are bent.
You may need to benefit from some cleaning in case of any port dust accumulation.
Tip: You need to validate that the connectors and outlet are not damaged and that the link is secured on both sides.
4. Clear the Locally Stored Xfinity Data
It’s not excluded that the Xfinity error code 3007 (XRE-03007) comes from data corruption or missing files on the Xfinity TV box.
So, if you’re using Xfinity X1 or Xfinity Flex receiver, you can quickly clear the locally stored data for all Xfinity apps and solve the reference code 3007.
Here’s how to clear the locally stored data on your Xfinity TV box:
- First, press the Xfinity button on the remote.
- Then, navigate to the Settings icon on the right.
- Next, go down until you find and enter “Privacy.”
- Go down again to discover “Locally Stored Data.”
- When you select the option, a pop-up will appear.
- On the confirmation prompt, select the “OK” tab.
- Shortly, the Xfinity box will clear the stored data.
If you’ve been encountering error 3007 or code “XRE-03007” in only one app, clearing the data will help.
However, after the locally stored data has been cleared, you’ll be signed out from the accounts on all Xfinity TV box applications, so to access them, you’ll need to sign in again.
Tip: We recommend restarting your Xfinity TV box when you’re ready to reload the operating system freshly and then testing for the error code.
5. Check for Xfinity Service Outages!
As mentioned, Xfinity error code 3007, or XRE-03007, appears due to an account-related fault.
So, when your Xfinity TV box can’t communicate with the authentication server, your account will not be verified, and in turn, you’ll receive the account-related Xfinity reference code 3007.
One of the probable reasons your Xfinity TV box cannot communicate with the authentication server is due to an Xfinity service outage.
You can check for Xfinity Service Outages anytime!
When you’re on the page, you must scroll down and click the blue “Check for outages” button.
This will redirect you to the Xfinity Outage Map, where you’ll need to input your service address so you can be provided with details on whether or not there is an ongoing outage in your area.
Note: Typically, Xfinity service outages are resolved within a few hours!
6. System Refresh the Xfinity Receiver!
If you continue to experience the reference code 3007 or XRE-03007, it’s time for the so-called “system refresh.”
The system refresh applies to Xfinity X1 TV boxes and is only available once every 24 hours.
This is a self-diagnosis tool that identifies issues with your service, Xfinity receiver, or Xfinity account.
During the refresh, the Xfinity receiver service and any scheduled recordings will be interrupted for roughly 10 minutes.
Note: Nothing will be deleted from your Xfinity receiver!
Here’s how to perform a system refresh on your Xfinity TV box:
- First, navigate to the home screen on Xfinity.
- Secondly, press the “A” button on the remote.
- Then highlight and select “System Refresh.”
- Finally, select “Refresh Now” and press “OK.”
You will shortly see “System refresh in progress” on your output monitor, and then you must not unplug or disconnect the Xfinity TV box.
When the process ends, you’ll see the welcome screen and a message–“System refresh complete.”
Note: Based on the performance of your Xfinity TV box, the process might take more or less than 10 minutes, so remain patient.
Need More Help?
Sometimes the Xfinity error code 3007, or “XRE-03007”, appears due to an account problem you can’t solve at home.
Well, if nothing from this guide managed to solve the error, you need some qualified help, so contact Xfinity Customer Service.
Reminder: Don’t forget to share what you’ve already attempted in this guide!
Hence, Xfinity reference code 3007 typically resembles an account-related problem that can be solved by updating your payment information.
If error 3007 is persistent, check for Xfinity service outages, refresh your Xfinity receiver, and clear the locally stored data.
Follow us for more Xfinity troubleshooting guides!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.