Is your Xfinity app not working on Samsung TV? If you are having trouble connecting the Xfinity Stream app to your Samsung TV, don’t worry!
We’re here to help you find the exact cause of your problem and provide you with easy yet effective fixes.
Access to the Xfinity app on your Samsung TV is important if you want to enjoy watching your favorite content on the big screen.
We’ll help you figure out how you can get it to work in no time. Let’s get started!
The first thing you should do is reboot your TV to fix temporary bugs and glitches. Then, check your TV’s Internet connection. You need a stable network connection to use the app.
If this doesn’t work, reset the smart hub on your Samsung TV. You can also try reinstalling the app and reauthorizing your Samsung TV on it.
Before we discuss the above solutions in detail, here is an overview of the top reasons your Xfinity Streap app is not working on your Samsung TV.
Top Reasons Xfinity Stream Not Working On Samsung TV
In order to perform successful troubleshooting, your need to find the root cause of the problem.
To do that, you should check whether your Samsung TV is working properly or if your Xfinity username and password are correct.
Make sure everything is functioning correctly.
✅ Internet Connection Issues
Your device does not have an active network connection. You need to be connected to WiFi or a mobile network to use the Xfinity app.
✅ App Not Activated Correctly
When you activated your Samsung TV, you did not choose Set up over WiFi. You’ll know this is the problem when you don’t see Xfinity Mobile on top of the screen.
✅ Corrupted App Files
Due to a network interruption, the download file in the Xfinity app may have been corrupted.
In this case, the file won’t open or may not prompt a proper playback process.
✅ Outdated TV Firmware
Outdated firmware or software may be causing the issue. Some Samsung TV models need to be up to date, so you can use the Xfinity Stream app on them.
These are some of the common reasons your Xfinity Stream app is not working on your Samsung TV.
Now, let’s move on to fixing the problem.
Steps to Fix Xfinity App Not Working On Samsung TV
As soon as you discover that the Xfinity Stream app not working on Samsung TV, your first course of action is to reboot your TV.
Minor and temporary software issues can cause this, and rebooting your TV should do the trick.
Another fix that you can try is to check your TV’s internet connection. Go to your TV’s settings and look under connections and ensure that it’s connected to your WiFi.
- Apps like Xfinity require an internet connection to work.
If none of these basic troubleshooting steps help in resolving the issue with the Xfinity app, you can proceed to other methods below.
1. Cold Boot Your Samsung TV
Rebooting your Samsung TV can help resolve this issue with your Xfinity app where it simply stops working.
However, one problem you can face is that a reboot will only put your TV in standby mode.
There are instances when it’s not enough to fix this problem and you’ll continue to have problems.
A more robust solution that you can try is cold booting your Samsung TV. It’s a little different than a reboot as this actually shuts down your TV and restarts it.
Here are the steps to cold boot your Samsung TV:
- With your TV remote, hold down the Power button for about 5 seconds.
- Wait for your TV to turn off, then turn it on again.
- If you don’t have a remote, unplug your TV from the wall outlet.
- Leave it unplugged for about 30 seconds to a minute.
- Plug your TV back in and turn it on.
Note: If your TV is plugged into a power strip, watch out for other devices plugged into the same strip when you turn it off.
2. Reset Your Internet Connection
Since the Xfinity app is dependent on a stable internet connection to work, you also want to check the status of your connection.
There are instances when your internet can disconnect and you want to restore it before you can get the app on your Samsung TV to work.
Resetting your internet through your network devices is usually the most reliable thing to do.
Doing this will restore your TV’s internet connection and allow the Xfinity app to connect to the servers.
Here’s how to reset your internet connection:
- Locate your network’s modem and router.
- Switch them off and unplug them from the wall outlet.
- Wait for at least 2 to 5 minutes.
- Plug them back into the wall outlet.
- Wait for your modem and router to connect to the internet.
Note: Some internet providers will give you a modem and router combo device, so you will only need to unplug it.
3. Remove Residual Files on The Xfinity App
One possible cause when your Xfinity app stops working on your Samsung TV is corrupt files.
Every time you launch your app, it can download relevant files that will help in its operation.
There are instances when your TV will not be able to handle these files well and resulting in corrupted files.
The good news is that you can remove these from your TV and get your Xfinity app to work.
Here’s how you can remove files from your Samsung TV:
- Open the Settings menu on your Samsung TV.
- Select Support, then go to Device Care.
- Choose the Manage Storage tab.
- Find the Xfinity app from the list, then select View Details.
- Click on Clear Cache, then Clear Data.
Note: For best results, you can restart your TV and relaunch the Xfinity app to check if it works.
4. Accept the Terms and Conditions of the Xfinity App
The Xfinity app requires constant server communications to work properly.
Even after restoring your internet connection, it still doesn’t work, you will need to verify your app again by accepting its terms and conditions.
Problems with the server database can disrupt your account, and doing this can restore it and get the app to work again.
Here’s how to accept the terms and conditions of the Xfinity app:
- You will need to uninstall the Xfinity app from your Samsung TV.
- Reinstall the app.
- Launch the app and enter your username and password.
- On the next screen, it will prompt you to accept the terms and conditions.
- Read through the terms and select Yes.
5. Reset the Smart Hub On Your Samsung TV
Your Samsung TV’s Smart Hub is a menu system on your TV that displays all of your apps in one place.
It makes all the things that you do with your TV accessible. It gives you all of the functions of your TV on a menu so you don’t have to go look for it.
However, it can also malfunction and disrupt all the other apps installed on your TV.
Here’s how to reset your TV’s Smart Hub feature:
- Press the Home button on your remote, and go to the Menu.
- Navigate to Settings, then choose All Settings.
- Select Support, then Device Care.
- Go to the Self Diagnosis tab.
- Select Reset Smart Hub.
Note: If your TV asks for a PIN, enter 0000.
6. Reauthorize Your Samsung TV on The Xfinity App
The Xfinity app needs to be authorized every time you install it on a different device.
Although, once you complete the authorization process, you don’t need to repeat it again.
However, there are instances when the app will stop working and will require you to do it again.
You’ll know that you need to do this step again since none of the previous solutions work out to resolve the issue.
Here’s how to reauthorize the Xfinity app with your Samsung TV:
- Reinstall the Xfinity app on your Samsung TV.
- Log into your Xfinity account.
- A six-digit code will appear on the screen.
- Using a different device, go to the Xfinity website.
- Select the Authorize section, then type the six-digit code.
Note: After completing the authorization process, you can start using the app as normal.
If you run into more issues with the Xfinity app, we recommend calling their customer support team to get help on how to get it to work on your TV.
You can also check your TV’s software and make sure it’s running the latest version to avoid any incompatibilities.
Is your Xfinity app not working on Samsung TV? These proven steps will help you resolve this particular problem so you can start using the app to watch your favorite shows.
It won’t take too much of your time and you don’t even need to have any technical experience to fix this error.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.