Xfinity App Crashing? Simple Fixes That Works!

Is your Xfinity app crashing on your phone or tablet? We’re here to help!

If your Xfinity app keeps crashing, it indicates a few things. Either you are dealing with a software issue, an outdated app version, or a problem with your device’s operating system.

To troubleshoot your Xfinity app that’s crashing, you want to force close the Xfinity app on your device. You also want to modify the DNS settings that your device is using to optimize your outgoing connections.

Alright, let’s discuss these solutions in detail!

How to Fix Xfinity App Crashing – 8 Surefire Solutions

Before using any solutions below, back up important data on your device. Also, ensure you have the latest version of the Xfinity app installed.

Fix #1: Check for Outages with the Xfinity Service

If you’re having trouble with the Xfinity app, check for any outages or interruptions with Xfinity service in your area.

Connectivity issues with the server or streaming content are two of the most common causes of the app crashing.

To check for outages, follow these steps:

1. Go to the Xfinity Status Center: https://www.xfinity.com.support/status.
2. Enter your service address in the search bar.
3. Click Check for Issues.
4. In case of an outage, you will see “There’s an outage in your area.”
5. You will see “There are no outages in your area” if there’s no outage.

Other ways to check for Xfinity outages are:

• Following Xfinity on social media for updates
• Signing up for Xfinity text alerts

Note: If there’s an outage in your area, wait until it’s resolved before using the Xfinity app again.

Fix #2: Force Close the Xfinity App

When you encounter the Xfinity app crashing, don’t panic. Sometimes, the simplest solution is to force close and restart the app.

Doing so helps clear any temporary glitches or errors affecting the app. To force close the Xfinity app, follow these steps:

iPhone

1. Swipe up from the bottom of the screen and pause in the middle.
2. Swipe left or right to find the Xfinity app preview.
3. Swipe up on the app preview to close it.

Android

1. Tap on the Recent Apps button at the bottom of the screen.
2. Swipe left or right to find the Xfinity app preview.
3. Swipe up on the app preview to close it.

After force-closing the Xfinity app, wait a few seconds and launch it again. See if it stops crashing.

Fix #3: Reset Your Connection by Power Cycling Your Router

If your Xfinity app keeps crashing, a weak or unstable WiFi connection is another culprit.

To resolve this issue, move closer to your router or reset it. This will improve the signal strength and the performance of the app.

To power cycle your router, follow these steps:

1. Locate the power button on your router.
2. Press and hold it for 10 seconds or until the router turns off.
3. Wait for 1 minute until the router powers down completely.
4. Press the power button again to turn on your router.
5. Wait for your router to boot up.

Pro Tip: If your router has a Reset button, don’t press it. Pressing it will restore your router to its factory settings, erasing all your settings and configurations.

Fix #4: Disable Battery Saving Mode on Your Device

If Battery Saving Mode is enabled on your device, it will activate when your battery is low.

To conserve power, this mode will limit certain functions or features on your device and cause issues with the Xfinity app.

To prevent this from happening, disable Battery Saving Mode on your device and make sure it has enough charge.

Here’s what you need to do:

iPhone

1. Open the Settings app.
2. Tap on Battery.
3. Toggle the Low Power Mode switch to OFF.

Tip: To disable Battery Saving mode from the Control Center, swipe up from the bottom of the screen and tap on the Battery icon. Toggle the Low Power Mode switch to OFF.

Android

1. Swipe down from the top of the screen to access Quick Settings.
2. Tap on the Battery icon.
3. Toggle the Battery Saver switch to OFF.

Tip: To disable Battery Saving mode from the Settings app, open Settings and tap on Battery. Scroll down and tap Battery Saver. Toggle the Battery Saver switch to OFF.

Fix #5: Clear Storage Space on Your Device

If you’re experiencing crashes with your Xfinity app, one culprit is your device’s lack of storage space. Insufficient storage causes the app to run poorly and ultimately freeze or crash.

To solve this problem, free up space on your device by deleting unused files or using a cloud service or external storage device. To clear storage space on your device, follow these steps:

iPhone

1. Open the Settings app.
2. Tap on General, then iPhone Storage.
3. You will see the list of apps on your device and the storage space they use.
4. To delete an app, tap on the app’s name and tap Delete App.
5. To delete other files, tap on Manage Storage.
6. Select the type of file you want to delete.

Android

1. Open the Settings app.
2. Tap on Storage.
3. You will see the list of files and folders on your device and the storage space they use.
4. To delete a file or folder, tap on it and then tap Delete.

Additional Tips: To clear more storage space on your device, delete large files, unused apps, and old photos and videos. Ensure you back up your phone to the cloud to save important files.

Fix #6: Clear the Xfinity App Temporary Files

Another solution to fix Xfinity app crashing is clearing the Xfinity app’s temporary files. Cache and data remember your preferences and help the app load faster.

However, when they become corrupted or outdated, they cause the app to malfunction. To clear the cache and data on your device, follow these steps:

iPhone

1. Go to Settings.
2. Tap on General.
3. Select iPhone Storage.
4. Tap the Xfinity app, then Offload App.
5. Confirm by tapping Offload App again.
6. Go back to the App Store.
7. Install the Xfinity app again.
8. Launch the app and log in with your credentials.

Info: Offloading the Xfinity app removes the app from your home screen and saves some space but keeps its data on your device.

Android

1. Go to Settings.
2. Select Apps & Notifications.
3. Tap on See all apps.
4. Select the Xfinity app.
5. Tap Storage & Cache, then Clear Cache.
6. Tap on Clear Data, then OK.
7. Launch the app again and log in with your credentials.

Info: Clearing the cache and data on your Android device deletes the Xfinity app’s data and settings.

Fix #7: Modify Your Device’s DNS Settings

Another possible reason the Xfinity Stream app keeps crashing is incorrect or incompatible DNS settings.

Either your device uses a slow, unreliable DNS server or one blocked by certain websites or apps. To modify your device’s DNS settings, follow these steps:

iPhone

1. Go to Settings.
2. Select WiFi.
3. Tap on the i icon next to your WiFi network name.
4. Tap Configure DNS, then Manual.
5. Tap on Add Server.
6. Enter a DNS server address.
7. Repeat the steps for another DNS server address.
8. Tap Save.

Android

1. Go to Settings.
2. Select Network & Internet, the WiFi.
3. Tap on your WiFi Network name.
4. Tap on the gear icon.
5. Tap Advanced, then IP Settings.
6. Tap on Static, then DNS 1.
7. Enter a DNS server address, then OK.
8. Tap on DNS 2 and enter another DNS server address.
9. Tap OK.
10. Tap Save.

Here are some popular public DNS servers:

• Google DNS: 8.8.8.8 and 8.8.4.4
• Cloudflare DNS: 1.1.1.1 and 1.0.0.1
• Quad9: 9.9.9.9 and 149.112.112.112
• OpenDNS: 208.67.222.222 and 208.67.220.220

Note: Back up your current settings before making changes to ensure you can easily revert to your previous settings if needed.

Fix #8: Reset App Preferences

The last solution is resetting your app preferences. Doing so will restore the default settings for all your apps and help resolve any conflicts or errors causing the app to crash.

Resetting your app preferences will also affect other apps. You will need to reconfigure some of them afterward. To reset your app preferences, follow these steps:

iPhone

1. Go to Settings.
2. Tap General.
3. Tap on Reset.
4. Select Reset All Settings.
5. Enter your passcode if prompted.
6. Confirm by tapping on Reset All Settings again.

Android

1. Go to Settings.
2. Tap Apps & Notifications.
3. Tap on See all apps and the three-dot icon in the upper right corner.
4. Tap on Reset app preferences.
5. Select Reset apps.

Note: Resetting your app preferences will reset all your device settings but keep your data and apps.

Read Next: How to Unlink Xfinity Accounts? (Step-by-Step Guide)

Recap

A bad internet connection is the most common reason for the Xfinity app crashing on your tablet or phone. To solve the problem, check for Xfinity service outages and reset your connection by power cycling your router.

For more Xfinity app troubleshooting articles, visit our blog!