Many users ask: Why is Verizon changing my bill due date? In this article, we aim to provide you with an explanation and solution to this problem.
Seeing your bill can shock you when they change your due date unannounced. Knowing more about this issue can stop your panic and determine the steps you need to take.
Here’s how you can do it.
If Verizon changes your due date, you can request them to change it back or to a different date. You can do this through the Verizon online portal, mobile app, or by contacting customer support.
Before discussing the steps for changing your bill due date, we listed why Verizon is adjusting yours.
Reasons Why is Verizon Changing My Bill Due Date
When Verizon changes your bill due date, they do it for various reasons. It could be for better alignment or as a response to your request.
You will see the new due date on the first page of your bill.
- Adjusting to fit their billing cycle alignment
- Adding or removing services from your account
- Changing the due date yourself due to an extension
- System updates on Verizon’s billing system
These are other common reasons why your bill due date might have changed. Now, let’s go fix it!
Fixing Verizon Bill Due Date Change
Now that you know the answer to why is my Verizon bill due date changing, let’s proceed to fix it. You’ll want to check your new due date on your My Verizon account online.
You want to give yourself a heads-up in case you need to pay it so you don’t run into any more issues as you’re resolving this one.
1. Confirm Your Current Billing Due Date
Before you change your Verizon bill due date, you want to verify the one you currently have.
You want to determine a date that works for your financial schedule so you can continue to make one-time payments.
One of the things that you need to remember is that changing your due dates will also affect your cycle date.
You want to check your current cycle so you’ll know the differential you’ll need to pay as you transition to your new one.
Here are the steps to confirm your current due date:
- Log in to your Verizon account at verizon.com.
- Navigate to the billing section.
- Select to view your Billing Summary.
- Look for the due date that’s associated with your bill.
Pro Tip: You can also check your bill due date using the Verizon app or on your paper bill.
2. Change Your Verizon Bill Due Date Online
After you confirm your current due date, you can judge if it fits your current financial situation and schedule.
One of the top reasons why Verizon users change their due date is that it’s too far off from when their income comes in.
The good news is that you can change your due date so it coincides, and you won’t have a hard time meeting those obligations. Verizon also offers you a lot of ways to change it quickly.
Here’s how you can change your Verizon bill due date online:
- Go to the Verizon website at verizon.com.
- Click on the Login button and type your username and password.
- Navigate to the Billing section of your account.
- Open your account settings.
- Choose the Change your Due Date option and select a suitable one.
Note: For you to change the due date on your Verizon account, you need to be an account owner or manager.
3. Change Your Payment Date on the Verizon App
Whenever you add new services to your account, Verizon will change your due date.
This ensures that it will reflect your latest addition so as not to mess with your current schedule.
Now, you might find this inconvenient and will want to change it back or to a completely different date.
If that’s the case, an option that you have is to change the due date on the Verizon app.
Here’s how you can change your due date on the app:
- Find the Verizon app on your phone.
- Tap on it to launch it, then enter your username and password.
- Go to the Billing section of your account.
- Select the option to change your bill due date.
- Choose a date from the options they will provide you.
Note: Ensure you verify your account if the due date is now updated to your requested one.
4. Call Verizon Customer Support
Of course, not everyone is going to be comfortable requesting a due date change with the online methods.
If you want a more personal approach, you can also do it by calling Verizon customer support.
You will be able to talk to a customer support representative from Verizon and ask for a change on your due date.
Since it’s more direct, the advantage here is that you’ll be able to decide on a date that Verizon can change you to that works for you.
Here’s how to change your bill due date over the phone:
- Dial *611 on your Verizon phone to contact customer support.
- Wait until you are connected to a representative.
- Verify your account by providing your account details.
- Let the Verizon representative know you want to change your due date.
- Choose a new date and negotiate with them if possible.
Note: Your account details include your account number, phone number, PIN, and billing address.
5. Go to a Verizon Store
If calling on the phone is not your thing, there’s an in-person option available. You can still do most of your transactions in Verizon stores.
So, if you are in a place with one nearby, you can head out to one and request a due date change there.
Here’s how you can change your due date in a Verizon store:
- Locate the nearest Verizon store by going to verizon.com.
- Click on Store Locator and enter your location.
- Choose the one nearest you and go to the store.
- Speak to a Verizon representative in the store.
- Tell them that you want to change your due date.
Note: They will be able to assist you with the remaining steps and find a suitable date that works with your financial schedule.
6. What Happens After Changing Your Verizon Due Date
There are a lot of things that happen after you change your due date on your phone.
If everything works out fine, you’ll be able to get one that suits your current financial situation. It will be much easier for you to meet it and be updated on your payments.
However, it’s not necessarily over after your request for a due date change is approved. Your cycle and due dates need to realign before everything returns to your usual schedule.
Here’s what to expect after you change your due date:
- Verizon will notify you of your new due dates via email and text.
- Verizon will also adjust your cycle date to match your new due date.
- There will be prorated charges on the new timings of your old cycle and new due dates.
- Verify all the changes when your bill after the date change arrives.
Note: Even after you make changes to your due date, we highly recommend continuing to pay your bills on time.
Verizon won’t change your due date unless they have a reason. Adding new services or new lines can affect your current due date. Use these solutions so you can change them back to a date that fits your situation.
Why is Verizon changing my bill due date? Now that you know the reasons and fixes for this, you can adjust your due date to one you’re comfortable with.
If you have further questions about your bill, contact Verizon customer support for assistance.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.