Why is my Anker charger not charging my phone? Well, Anker chargers are extremely efficient as some of them plug into the wall outlet directly while others use cables + adapters such as regular power banks.
Their Eco-friendly design keeps the battery of your phone charged even when you’re on the go so what do we do when the phone is not charging?
When Anker Charger is not charging the phone, begin by checking whether the plug will charge the phone when connected to a different outlet.
In case that doesn’t work as well, test with a different charging cable and, if possible, with a different mobile phone!
Let’s continue to unwrap!
Anker Charger Won’t Charge Phone – 6 Working Solutions!
There are a lot of different models of Anker chargers, involving wall plugs, wireless chargers, portable battery banks, and even magnetic batteries.
The one thing they all have in common is that they connect to our phones via a charging cable to optimally increase the battery level.
In case the phone is not charging, here’s a step-by-step guide on how to solve the issue:
1. Unplug > Replug the Anker Charger!
If your Anker charger uses the wall plug design, perhaps the metal connectors are loose from the outlet, making the Anker charger power supply insufficient.
The best first step against the issue would be to unplug and replug the Anker charger from the power source!
While unplugged, check whether the Anker charger connector pins are bent, accumulated with dirt, or whether there is any visual defect.
In addition, also take a good look at the power source to identify anything that might be obstructing the Anker charger connectors from contacting.
Tip: Leave the Anker charger unplugged for more than 60 seconds to perform a power cycle!
2. Switch to Another Power Source!
A good method that should be undertaken early in troubleshooting is to switch from the current power source to another.
In addition, it’s recommended to go and plug the Anker charger into a power source from a different room in your home, preferably using the power from another fuse.
Plug the Anker charger directly into the power source!
It’s essential to ensure that the Anker charger is plugged directly into the wall outlet and not into a power strip, extender, or any sort of smart plug.
In case the Anker charger is connected directly to the wall outlet but it’s still not charging your phone, then continue with the next step!
3. Use a Different Anker Port
It’s important to determine whether only one or all ports on the Anker charger are not working.
This will help us answer why is my Anker charger not charging my phone, and allow us to identify and solve the potential causes.
USB Out Ports:
Since there are numerous Anker chargers, each model is equipped with different charging ports, a good approach would be to connect your phone to a different port.
For Anker Chargers models such as 360 and 340, there are up to 6 USB ports to plug and connect your phone to.
In contrast, Anker charger models such as 521 are equipped with 2 lightning output ports for connecting iPhones, MacBooks, iPads, and overall Apple products.
In those cases, you can simply attempt to connect and charge your phone in the secondary available output port.
No Secondary Ports?
In case there are no available secondary ports of one kind to test with such as Anker model 737, you can still charge your phone into the other ports.
There are any sorts of cable adapters that make connecting, for example, a phone with USB-Type C to the lightning Anker output port.
Tip: You can find any adapter you need in online stores such as Amazon.com!
4. Test with a Different Cable!
It’s highly possible and not excluded that the Anker charger is working just well, but the reason why your phone is not charging is due to a faulty cable.
Regardless of whether you’re using the USB ports or the lightning outputs of the Anker charger, the cable might be the culprit.
- Simply, test charging your phone with another compatible cable!
You can use the following cables to charge a phone via an Anker charger:
- Lightning to Lighting (for Apple)
- USB to MicroUSB (old Androids)
- USB to USB-Type C (new Androids)
- Lighting to USB adapter + cable
In case your phone still won’t charge when connected to the Anker charger, keep reading!
5. Test Charging a Different Phone!
The next step is to test charing a different phone. This will determine whether the issue is due to a defective charging port on your mobile or simply the issue is on the Anker charger’s side.
You can test with a friend or family’s mobile device and in case the secondary unit is also not charging, then you’re facing a more complicated issue.
In case the secondary device is charging just well, perhaps the reason is in your mobile device software or due to a faulty charging port.
Quick Tip: Reboot your mobile phone and test the Anker charger again!
Have You Actually Tested the Cable?
To be certain and confidently proceed with the guide from here on, double-check if the cable used for charging is working.
In case you didn’t test the cable, connect your phone to a TV, computer, laptop, or another power adapter to justify that the cable is functional.
6. No Charge – Anker Power Bank!
If your Anker power bank is not charging your phone, the first thing that users assume is that there is no charge available.
Well, sometimes this happens even when the power bank has been connected for hours and the true culprit is the cable and adapter used for the charging.
- Connect the Anker power bank to a working wall outlet for 30 minutes!
To tighten the circle of possibilities even further, ensure that the cable and adapter that are used to charge the power bank are functional as well.
However, in case the Ankwer power bank can’t be charged, and hence can no longer charge phones, perhaps it’s best to check the warranty.
Tip: Contact Anker Customer Service for help or the local merchant to claim the warranty!
Anker Portable Charger not Charging iPhone?
In case the Anker power bank is not charging your iPhone, there is an easy way to perform a factory reset and hopefully solve the issue.
This reset only refreshed all services which in most cases is enough to sort out any software-related issues and your iPhone will start charging!
- This reset is only applicable for Anker 757 portable and station (PowerHouse)
- Locate the RESET label above a pinhole.
- Using a sharp object to reach and press.
- Then, hold the Reset button for 10 seconds.
- The Anker charger will then factory reset.
- Connect your phone to test the charging.
Note: In addition, also disable the “Power Saving” switch (move to the UP position).
Wireless Anker Charger – Not Charging iPhone?
In case you’re unable to charge your iPhone with a wireless Anker charger, perhaps this type of wireless charging is not supported.
Only iPhones 8 and above can utilize wireless charging by being positioned (glass back facing down) on the wireless Anker charger surface.
In case the phone is not charging, ensure that the Anker charger is connected to the power as well as that other phones are able to charge.
In addition, remove any phone cases or anything on the glass back of your iPhone to ensure that the wireless charging is not obstructed.
Now that we’ve learned why is my Anker charger not charging my phone we know that the general suspect is the power outlet.
In addition, all charging ports must be checked, and cleaned as well as the cables and adapters that are involved in the Anker setup!
We hope that this guide was helpful so follow us for more!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.