Asking why does my Firestick keep kicking me out of apps? Here’s the answer!
What makes Fire Stick keep kicking you out of applications is based on certain factors.
The problem could either be with the Fire Stick device or with an application that is considered to be a software-related problem.
Fire Stick will be kicking you out of apps when the firmware is outdated or an application that is used is buggy. The problem can also be caused by corrupted data, insufficient storage space, or your Amazon account.
Here’s a deeper dive into what’s making your Fire Stick crash the applications:
Fire Stick may be kicking you out of applications due to a variety of reasons.
You should first identify whether this problem applies to all of the applications on your device, or just a single one that may be problematic.
Let’s take a look at already identified problems that cause Fire Stick to kick the user out:
Outdated Fire Stick Software Version
If your Fire Stick is outdated, such problems with the applications are expected.
You may experience constant disconnects when the firmware version does to support an application that requires a higher version.
An update solves the problem.
Filled App Data/Cache
The cache and app data of your Fire Stick may be way too full. This will prevent some applications from running properly and make them crash or not load at all.
An issue with the application that’s kicking you out may be the reason that’s causing the platform to crash.
It may apply to a certain number of applications or just one that got corrupted and requires a clean installation.
Let’s now learn how you can fix the problem with your Fire Stick in easy steps:
To solve the problem you’ll need to undertake a chronological list of solutions. Let’s jump in!
Testing with different apps will enable you to understand whether this problem is related to your Fire Stick or some of the applications in general.
You’ll need to check whether only 1 application crashes or all of them to identify where the problem is coming from.
Test by opening several different applications on your Fire Stick.
Make sure that you’ve opened at least 3 different applications before you draw a conclusion in regard to the problem.
If more than one application is causing this problem, proceed with the next solution to resolve the issue.
Note: Make sure that the applications you test with are not linked in any way (not from the same publisher). Check publisher at Settings > Apps > Info.
You should perform a power cycle on the Fire Stick.
The plug is connected to the back of your TV and in order to hard-reset the device, you must disconnect it first to stop its power supply.
This will refresh ALL services and hopefully fix the problem you’re experiencing.
Here’s how a power cycle on your Fire Stick is done:
- Turn OFF your TV using the remote.
- Disconnect the Fire Stick from the back of your TV.
- Wait for 5 minutes while your setup is shut down.
- Reconnect the Fire Stick into an HDMI slot.
- Turn on your TV.
Note: Make sure to keep the Fire Stick disconnected for at least 5 minutes or the power cycle won’t be as effective.
The problem could be with your Amazon account rather than with the Fire Stick itself.
In that regard, you should relog from your Amazon account to check if this will resolve the problem with the device.
Here’s how to relog from your Amazon account in easy steps:
- Go to the Settings of your Fire Stick.
- Go all the way to the end at “My Account”.
- Press “Amazon Account” to deregister.
- Press on “Deregister” again to log out.
- Go to the login screen.
- Reinsert your credentials and tap “Login” to sign back into your Amazon Account.
Note: This process only re-logs the user from the account and does not delete anything!
If this issue persists, your next step is to clear the app cache on your Fire Stick.
Overfilled app cache will cause many applications to shut down, crash, or just won’t load upon accessing them on your Fire Stick.
Here’s how to clear the app cache on your Fire Stick in easy steps:
- Open the Settings of your Fire Stick.
- Go to “Applications”.
- Select “Manage Installed Applications”.
- Next, select an app to clear the cache.
- Press “Clear Cache” and then select “Clear Data”.
Alert: You will have to repeat these steps for each application installed on your Fire Stick since you can’t clear all the cache at once.
External devices could be causing software issues with your Fire Stick.
Users admit that even Bluetooth-connected headphones or sound systems can make their Fire Stick shut down or cause application problems.
Make sure to disconnect all external devices connected directly to your Fire Stick (Bluetooth) and to the TV(wired or also Bluetooth).
Once your setup is clean of any third-party devices, turn on the Fire Stick and check if you will be kicked out of the apps.
Note: Keep all external devices disconnected until the cause for this issue is uncovered.
Next, you should update the software of your Fire Stick.
If the device is running on an outdated version, updating the software will make it compatible with all applications and therefore the random crashes will be resolved.
To update your Fire Stick software, follow these instructions:
- Go to the Settings of the Fire Stick.
- Head to “My Fire TV”.
- Press “Device Options”.
- Next, go to the “About” page.
- Next, choose “Check for Updates”.
- Wait for your Fire Stick to locate and validate available updates.
- Once an update appears, select “Update” to start the process.
Note: Do not interact with the Fire Stick while the update is ongoing.
We all know that if the storage of your device is full, this can cause a variety of problems. Quite frankly, this also applies to your Fire Stick.
You must make sure that the device has at least a gigabyte or two of free storage, so it can function properly.
Here’s how to free up some storage on a Fire Stick:
- Open the Settings of the Fire Stick.
- Go to “Applications”.
- Next, tap on “Manage Installed Applications”.
- Select applications that you do not use anymore.
- To delete an application, press Info > Uninstall.
Note: Make sure that the top bar of your store displays at least 2 gigabytes of free storage.
You should reinstall the applications that are giving you problems.
If the problem is only with a single application, then performing a clean installation is the best approach.
To reinstall an application on your Fire Stick, go to Settings > Applications > Manage Installed Applications and select the app you wish to uninstall.
Next, simply acquire the application again from the Fire Stick’s app store.
Note: When performing a clean installation, the latest version will be downloaded.
If nothing worked so far, your best shot is to reset the Fire Stick.
By resetting your Fire Stick, you will erase all applications stored on the device, along with faulty settings configurations that may be causing your Fire Stick to kick you out of the applications.
To reset your Fire Stick, follow these instructions:
- Grab your Fire Stick remote.
- Press the “Home button”.
- Open the Settings.
- Head to “My Fire TV”.
- Scroll all the way down and select “Reset to Factory Defaults”.
- To finalize the reset, click on the “Reset” button.
Note: Resetting your Fire Stick may take somewhere from 5 up to 10 minutes.
Thus, to fix when Fire Stick keeps kicking you out of apps, power cycle the device and relog from your Amazon account. Make sure to clean the app cache/data and free up some storage space. To conclude, reinstall the apps and reset your Fire Stick.
Now that you know why does my Firestick keep kicking me out of apps, we hope that you were able to resolve this problem with the help of our solutions.
If you still experience problems or have unanswered questions regarding the problem, feel free to contact Amazon for further assistance.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.