TruConnect Data Not Working? Here’s How to Fix!

If you encounter a TruConnect data not working issue, know that there are several ways to fix it. Luckily, we have a list of simple yet effective solutions!

Your smartphone is on and seems to be connected to mobile data, but you can’t open apps.

You may even see an error message on your browser stating your device isn’t connected to the Internet. If you’re using TruConnect data, it isn’t working.

Is your TruConnect data not working? Don’t worry. We’ve got you covered!

To get your TruConnect data working, you want to manually select it as your carrier. Entering the updated APN settings will also help your phone connect to the internet via Mobile Data.

Before we move on to the actual steps of fixing the issue, let us discuss the possible reasons your TruConnect data isn’t working properly.

Why My TruConnect Data Not Working Correctly

Several main problems can cause your TruConnect phone mobile data not to work correctly.

It’s possible that you’re looking at a SIM card or connectivity issue.

The service can be down, which is not allowing your phone to connect. Using the wrong settings can also cause this issue.

Here are some of the problems that you can expect if your mobile data stops working:

1. Connectivity Issues

Connectivity matters, whether it’s a service outage or a network upgrade. You want to make sure that TruConnect is working properly and connecting you to the internet.

2. Outdated Carrier Settings

Carrier settings are updated regularly. If your phone did not get them, it would have a hard time connecting to other services like mobile data for internet.

3. Faulty SIM Card

Bad SIM cards can cause disconnections with your phone’s service. You want to make sure that there’s nothing wrong with your SIM before moving on to other sources.

4. Using the Wrong APN Settings

The APN settings are associated with your mobile data. If your phone is not set up with the correct ones, it will be difficult for your phone to connect to the servers.

How to Fix TruConnect Data Not Working

If your TruConnect mobile data is not working, you want to perform the basic troubleshooting steps first.

These steps can resolve your issues right away, saving you a lot of time and effort.

One of the first things you want to do is remove your SIM card from your phone.

Give it a good wipe and put it back in. You can also restart your phone to refresh its connection with your carrier.

Turning Airplane mode off also helps as it will reset your phone’s connection with TruConnect.

You can also turn off Mobile Data and turn it back on again to check if you can connect to the internet.

Solution #1: Manually Select TruConnect As Your Carrier

Since TruConnect is an MVNO, it’s understandable that they’re using someone else’s network.

In the case of TruConnect, they hitch on the back of T-Mobile’s network, giving them a large coverage area.

There’s really no reason that you’re going to experience coverage issues. If your data stops working on your phone, you want to make sure that you have selected TruConnect as your carrier.

It just makes it easier for your phone to specify your carrier so it can quickly match settings with your SIM card and network.

Here’s how to manually select your carrier:

On iPhone:

1. Open the Settings app on your phone.
2. Go to Mobile Data.
3. Select Mobile Network.
4. Toggle the Automatic option Off.
5. Select TruConnect from the list of carriers.

On Android:

1. Navigate to your phone’s Settings app.
2. Select Network and internet.
3. Choose Internet, then Settings.
4. Turn Off the Automatically select network option.
5. Choose TruConnect from the list.

Note: After selecting your carrier manually, you want to make sure that your phone can detect it with the name showing up on the status bar.

Solution #2: Set Your Network Mode to 4G

Since TruConnect uses T-Mobile’s signal, you can be sure that its 4G connections are stable and reliable.

With newer network technologies available, you can certainly use a different mode.

However, 4G offers a better connection experience than other modes. You want to make sure that your phone’s network mode is set to 4G.

Here’s how to change your phone’s network mode:

On iPhone:

1. Press the Settings app on your phone to open it.
2. Select Mobile Data, then Mobile Data Options.
3. Choose Voice and Data.
4. Select 4G.

On Android:

1. Open the Settings app on your phone.
2. Select Network and internet.
3. Go to Mobile network.
4. Select the Preferred network type option.
5. Tap on 4G or LTE

Note: This forces your phone to connect to the 4G network instead of newer ones like 5G.

Solution #3: Get the Latest Carrier Settings for Your Phone

Your carrier’s network settings won’t be the same all the time. Similar to software, they are being updated all of the time.

Whenever there’s a significant settings change, your carrier will push this to your phone.

There are instances when your phone won’t be able to get these. The good news is that you can get your phone to download it and update the settings.

Once updated, you should be able to make calls and connect to your phone’s data to access the internet.

Here’s how to update TruConnect’s carrier settings:

On iPhone:

1. Open your phone’s Settings.
2. Go to General.
3. Tap on About.
4. If there’s an update available, you’ll see the Update carrier settings option.

On Android:

1. Go to your phone’s Settings.
2. Select Mobile networks.
3. Tap on Carrier Settings.
4. Choose Update Profile

Note: Carrier settings updates can improve your overall connectivity, so they can certainly get your phone access to mobile data.

Solution #4: Activate Your Data Roaming Settings

Even though you’re not traveling out of the country, your data roaming settings can affect your connection.

There are instances when you need to turn this on so that your mobile data can connect to your network seamlessly.

This is a workaround that should get your phone to connect your mobile data.

On iPhone:

1. Open the Settings app on your phone.
2. Select Cellular, then Cellular Data.
3. Tap on Cellular Data Options.
4. Toggle the Data Roaming switch On.

On Android:

1. Go to your phone’s Settings.
2. Select Network and internet.
3. Navigate to Mobile network.
4. Switch Roaming to On.

Note: Once you’re done, don’t forget to turn this off and check if your TruConnect phone can connect to mobile data.

Solution #5: Reset Your Phone’s Network Settings

Even after you’ve done most of these troubleshooting steps, including the basic ones, if data is still not working, it’s time to go for a more aggressive approach.

Resetting your network settings is not usually something that you’re going to perform on your TruConnect phone.

However, if your data continues to malfunction, it’s a solution that you will want to try.

Resetting your phone’s network settings will revert all of your WiFi, Bluetooth, and Mobile settings to default.

This will refresh your phone’s connections, including mobile data. This means that your phone will connect to your carrier like it’s the first time.

Here’s how to reset your phone’s network settings:

On iPhone:

1. Open the Settings app.
2. Go to General.
3. Select Transfer or Reset iPhone.
4. Choose Reset.
5. Tap on Reset Network Settings on the pop-up.

On Android:

1. Go to your phone’s Settings.
2. Select Network and internet.
3. Choose Network settings reset.
4. Tap on Reset Settings to confirm.

Note: We recommend restarting your phone after performing these steps to refresh your phone’s hardware.

Solution #6: Change APN Settings for TruConnect

Your phone needs the correct APN settings so it can connect to the internet using your carrier. In this case, your phone needs to be loaded with the correct APN settings for TruConnect.

Your network can also change these to improve its connection. However, there are times when the latest ones have not been pushed to your phone automatically.

If this happens, you’ll have to enter these manually so your phone will be able to match them with your carrier’s servers and gain access to the internet.

Here’s how to change your phone’s APN Settings:

On iPhone:

1. Go to your phone’s Settings.
2. Select Mobile Data, then Mobile Data Options.
3. Tap on Mobile Data Network.
4. Select each item and type in the correct details from your carrier.
5. APN Settings is listed below.

On Android:

1. Open the Settings app.
2. Go to Mobile networks.
3. Select Access Point Names.
4. Tap on New APN.
5. Enter each of the settings.

TruConnect APN Settings:

1. Name: 1
2. APN: wap.truconnect.com
3. Username: guest
4. Password: guest
5. APN Type: default,supl
6. APN Protocol: IPv4/IPv6
7. APN Roaming: IPv4

Pro Tip: After saving the latest APN settings, you’ll also need to restart your device, so they take effect.

These are the steps to deal with TruConnect’s data connection not working on your phone. It’s likely a settings issue, and using the correct ones should resolve it.

You can also contact TruConnect customer support so they can help you connect to the internet using your phone’s mobile data signal.

Bottom Line

If TruConnect data not working, you now know the primary causes and the steps to resolve it. The issue can feel daunting, but the fixes are actually pretty easy.

Whenever you experience this with your TruConnect phone, follow these solutions carefully, and you’ll be able to get mobile data working in no time.

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