Is your Tracfone WiFi calling not working? It can be annoying when this happens. Luckily, we have the solution!
Normally, your phone uses data to make and receive calls. But, if WiFi calling is on, your phone uses WiFi to connect to the call.
We’ve come up with several steps that will help you resolve this problem once and for all.
We’ve got you covered here, so let’s get to it!
To fix the WiFi calling feature that’s not working on your Tracfone, you want to restart your phone right away. Connecting to the 5GHz WiFi also helps in getting that stable and fast internet for excellent call quality.
Before we get into the details of the solutions, let us discuss the possible reasons WiFi calling isn’t working on your Tracfone.
If you don’t have a signal or data, it would be a great time to use WiFi calling. If that is not working either, you may want to check your device settings and connection.
There could be an issue with your network, or the WiFi calling settings are not configured properly.
1. Not Using a Capable Phone
The most obvious reason WiFi calling isn’t working on your phone is because it doesn’t support the feature. It is generally available in Android phones manufactured within the last few years.
2. Feature Is Disabled on Your Device
WiFi calling may not be turned on. If you don’t see an option to enable the feature, it means you are not using a capable phone.
3. Poor WiFi Connection Quality
If your Tracfone supports WiFi calling and you enabled it, but it still isn’t working, you may have a poor Internet connection. Either the network speed is slow, or the server is down.
4. Outdated Software
You may be dealing with bugs or glitches affecting your phone’s WiFi calling feature. Check for updates that may help clarify the issue.
These are the possible reasons WiFi calling is not working on Tracfone. Now, let’s proceed to the troubleshooting steps.
Before moving on to the advanced solutions, we can start with restarting your phone.
By turning your phone off and then on, you can fix temporary glitches that cause your Tracfone WiFi calling not working.
If a simple phone restart does not fix the issue, try reinserting your SIM card.
If none of the above solutions work, we recommend you proceed with the troubleshooting methods below.
If WiFi calling is not working on your phone, one of the first things you need to check is compatibility. Some phones simply do not have the WiFi calling feature, especially older models.
Before you go ahead and try out other more advanced solutions, you want to ensure that your phone is capable of this feature.
To make it easier for you, we have compiled a list of phones with the WiFi calling feature.
This way, you don’t have to search for them online, as you’ll know if you need to change your phone or proceed to the next steps.
Here are phones that are capable of WiFi calling:
- Apple iPhone 6 series and later.
- Google Pixel 6 series and newer models.
- Samsung Galaxy S9 and later.
- Samsung Galaxy A7 and newer models.
- OnePlus 7 series and later.
Note: Phone manufacturers such as Oppo, Nokia, and Motorola also have WiFi calling on their phones.
After determining that your phone is capable of WiFi calling, you next want to check if the feature is enabled.
For the most part, even phones that support WiFi calling has this disabled by default. You will need to change your settings to enjoy the benefits of improving your call quality through WiFi.
You’ll know that this feature isn’t activated since you will have difficulty receiving calls if your phone has a low signal.
Here’s how to turn on WiFi calling on your phone:
- Open your iPhone’s Settings app.
- Go to the Phone option.
- Select WiFi Calling.
- Toggle the switch that says WiFi Calling on This iPhone to On.
- Go to the Phone app.
- Tap on More on the top right of your screen.
- Select Settings.
- Select Calls.
- Tap on WiFi calling to activate it.
Tip: You can confirm your settings changes when you see “WiFi” after your carrier name on your status bar.
Now that you have confirmed that WiFi calling is enabled on your phone, you want to make sure that your connection quality is up to par.
Remember that WiFi calling is a way to improve your call quality, especially if you have a low mobile signal in your area.
The best way to stabilize your WiFi connection is to connect to the 5GHz band on your router. It’s also a faster WiFi connection compared to the default 2.4GHz.
Here’s how to know you’re connecting to your router’s 5GHz WiFi:
- Go to your iPhone’s Settings.
- Select WiFi, and scan for available networks.
- Look for a WiFi network with ‘5G’ in its name.
- Tap on it to connect.
- Open your phone’s Settings app.
- Select WiFi.
- Tap on the menu icon at the top right, then choose Advanced WiFi.
- Find the Dual-band AP connection option and tap on it.
- Choose the 5GHz option.
Tip: 5G WiFi has less range than 2.4G, so make sure you’re near the router for the best signal quality.
Even with WiFi calling turned on, your phone can be confused, especially if the signals for both mobile and internet are not the strongest.
It can cycle between the two, and you’ll eventually suffer from even worse call quality.
The most effective way to deal with this issue is to disable your mobile signal and force your calls to go through WiFi calling.
There’s only one way to do this on your phone: to activate Airplane Mode.
Here’s how to force WiFi calling on your phone:
- Swipe down from the top of your screen to open the menu on your phone.
- Search for the Airplane Mode icon from the selection.
- Tap on it to activate Airplane Mode.
- Move to an area near your WiFi router for a strong signal.
- Make the call, as it will be routed through your WiFi.
Note: The steps should work for both iPhone and Android as swiping down from the top of your screen opens both Control Panel and Quick Settings, respectively.
Another setting that can disrupt WiFi calling on your Tracfone is data roaming.
This setting can confuse your phone and can affect your call quality even if you have a strong WiFi signal.
To fix this issue, you want to switch off data roaming on your phone. This will force your calls to go through WiFi and the internet.
Here’s how to switch off data roaming on your phone:
- Go to your phone’s Settings app.
- Select Cellular, then Cellular or Mobile Data.
- Tap on the Cellular Data option.
- Select Cellular Data Options.
- Toggle the Data Roaming switch Off.
- Open the Settings app on your phone.
- Go to Mobile Networks.
- Set Data Roaming to Off.
WiFi calling is reliant on how well your wireless network connection is.
If there’s something wrong with it, your WiFi calling can stop working, and you’ll have to deal with low call quality issues.
Your WiFi connection can be compromised by bugs, glitches, and corrupt settings.
To resolve all these in one step, you can reset your phone’s network settings.
This should clear out all network settings saved on your device and allow it to connect again.
Your phone will request brand-new configurations that should improve your connection and call quality.
Here’s how to reset your phone’s network settings:
- Open your iPhone’s Settings app.
- Go to General, then select Transfer or Reset iPhone.
- Tap on Reset.
- Select Reset Network Settings.
- Go to your phone’s Settings.
- Tap on System, then Advanced.
- Select Reset options.
- Choose Reset network settings.
- Tap on Reset Settings to confirm.
Tip: After resetting your network settings, you’ll need to reconnect to your WiFi by entering the password.
If none of these solutions work out, an option you can take would be to check your phone’s software for an update.
A software bug disrupts your WiFi connection and causes a lot of other issues.
Reverting your phone to its factory settings is the last resort option that you can attempt if you can’t use WiFi calling.
Now that you know the deal with Tracfone WiFi calling not working, you can work out how to fix it by following these proven solutions.
The good news is that these are incredibly easy to follow, allowing you to fix them in just a few short minutes.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.