Many Tesla owners have voiced worries about Tesla premium connectivity not working so it’s a fairly common problem.
The majority of Tesla problems are usually resolved with a simple reboot. The solution is the same for Model S, Model Y, Model 3, and Model X.
However, the issue can persist even after a reboot. The kinds of software glitches you could experience with the premium connectivity vary depending on the user.
In this article, we’ll look at some of the causes and solutions for this problem.
If your Tesla Premium Connectivity isn’t working check your internet connection, sign out and in again then update your payment information. You should also reset your Tesla and then check if there are any updates available.
Reasons Why Your Tesla Premium Connectivity Not Working
Always ensure there is a synchronization between your Tesla car and the Tesla mobile app account.
This alone could save you a whole lot of trouble. Here are some possible reasons why your Tesla Premium Connectivity isn’t working:
System overload is a typical cause of Tesla Premium connectivity issues.
This occurs when the screen cannot handle the number of programs running on the vehicle’s computer.
No matter what technology the system is based on, it may eventually have some issues. You only need to log out of your Tesla account and then back in.
Tesla does not have a specific timeline for releasing software updates and upgrades.
The frequency of minor over-the-air upgrades for Tesla vehicles varies but is generally roughly once per month for larger changes.
If you don’t routinely update your Tesla, the Premium Connectivity won’t work, or at least not optimally.
Whether you’re on a monthly or annual Tesla premium connectivity subscription, it eventually ends.
You have to make the payments on time to keep using the premium connectivity features otherwise it simply won’t work.
How to Fix Tesla Premium Connectivity Not Working
The two main types of Over-The-Air updates for Tesla’s are infotainment and driving control.
Information updates include streaming services, new interfaces, features, app versions, and map and audio improvements.
For Premium Connectivity, drive control upgrades are frequently needed.
There are many ways to fix the Premium Connectivity issue depending on your specific case.
Here are some recommended sure solutions:
Solution #1: Check Network Connection
Before tackling any other issues, check and secure your connections as this is the first step in resolving a technical issue with your Tesla.
The current problem is no different. If you have weak Wi-Fi signals, switch to a more secure network.
Try these network connection solutions to get your Tesla Premium Connectivity working again:
- Reposition your WiFi router
- Purchase a newer and better WiFi router.
- Supplement the router with a WiFi booster or Extender
- Always ensure your car is parked within signal range
You could have also entered a wrong password that wasn’t used when you subscribed to your Tesla Premium Connectivity account.
You might have entered the wrong email address altogether. Therefore, double-check and enter the correct login information after fixing your internet connection issue.
Note: To facilitate rapid software and map updates, Tesla advises whenever feasible connecting your car to a WiFi network.
Solution #2: Sign Up for Premium Connectivity
Maybe the reason your Tesla’s premium connectivity isn’t working is that you haven’t signed up in the first place.
It’s also possible that your premium connectivity trial period has ended.
Here’s how to sign up for Premium Connectivity via the Tesla app:
- Launch the Tesla app.
- Select ‘Upgrades.’
- Touch “Subscribe” which is on top of your screen.
- Select Premium Connectivity by checking the box next to it.
- Tap the ‘Subscribe’ button.
You can turn off the vehicle and then on again and it should work just fine.
Although Tesla suggests a 30-second wait before checking for successful signup, the screen should light up after approximately 10 seconds.
It’s not recommended but you can do this sign-up while driving.
Solution #3: Reset Tesla
Sometimes to reactivate the premium connectivity in your Tesla, you must reboot or reset the screen.
Perhaps the main benefit of a reset is that it will allow any outstanding updates to download and then install.
Here’s how to reset your Tesla:
- Turn off the Tesla screen
- Continue to hold down both scroll keys on the steering wheel.
- The Tesla logo emerges a little while later.
- The touchscreen will resume in around 30 seconds.
- Go to Controls then Safety & Security
- Hit the Power Off button.
Whenever you’re experiencing issues with your Tesla premium connectivity a simple reset may fix the issues.
Moreover, after a restart, the Wi-Fi connection will be restored and you’ll have immediate access to your maps.
The vehicle’s systems will begin to reboot. You should refrain from dealing with the car for at least two minutes.
Note: The reset will have an impact on the HVAC system, which won’t operate until the reset is finished. Headlight and speed information may also be affected.
Solution #4: Change Payment Information
It’s possible that your payment wasn’t processed either because your credit card had no cash or some other payment reasons.
If your premium connectivity Tesla not working because of a payment issue, you can keep track of your payment status via the Tesla website or mobile app.
You can also update your payment information. Here’s how:
- Go to www.tesla.com
- Click the link under the image of your vehicle.
- Click the Details link.
- Click the Manage link under Premium Connectivity
- Go to Manage Connectivity Package
You’ll then proceed to change and input your payment details.
The Tesla app’s Wallet feature allows you to see, add, and remove payment methods.
Note: Tesla Service fees may now be paid using the company’s Smartphone app, as owners have reported after seeing modifications to the program.
Solution #5: Update Tesla
You always have to update your Tesla even though software updates might take three hours or more to finish.
Remember that each Tesla vehicle responds to updates differently.
For example, to pick up the Premium Connectivity, the Model 3 must be placed in Park while the software is updated.
Follow these instructions to update your Tesla:
- Open the schedule pane,
- Tap the yellow clock symbol
- Tap “Controls” then “Software“
- Hit “Update available” to open the scheduling window
Keep the Wi-Fi enabled and connected whenever possible to ensure the quickest and most reliable transmission of software updates.
Note: Updating Tesla while driving has no effect on the car’s drivability, but you will lose access to some previously shown information or functionality on the screen.
Solution #6: Sync your Tesla Mobile App with the Car
It’s not unusual for Tesla premium Connectivity to cease working after you set it up using the Tesla mobile app.
After you subscribe to Tesla Premium, you must sync your premium account with your vehicle.
This will guarantee that you have instant access to the premium connectivity features immediately.
All you need to do to accomplish this is sign in to your account in the car once again.
Note: When you log in, your premium account subscription will be activated if you have already signed up for one.
To fix Tesla premium connectivity ensure your internet connection is working well. Check that everything is securely linked and functioning whether you are using a wireless or cable connection. Next activate the Tesla premium connectivity account, and check for any pending Tesla updates.
One or more of the above solutions should fix your tesla premium connectivity not working without a doubt.
Even though the car’s premium connectivity isn’t working, the autopilot functionality will still work because it is independent of this.
However, experienced drivers shouldn’t be concerned because this shouldn’t make resetting while using autopilot any less risky.
When fixing Tesla Premium Connectivity, connecting your car to stable WiFi is recommended, especially in areas where cellular coverage is limited or non-existent.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.