Tesco Mobile Can’t Verify Details? (Quick Solutions!)

Have you been dealing with the frustrating Tesco Mobile can’t verify details error? In this guide, we’re here to let you know how to fix it in no time!

The error usually means an issue with the information provided during the sign-up process. You may have made a mistake when entering your personal details, or there’s a problem with the network connection. 

To get your Tesco Mobile to verify your current details, you want to choose a payment method that uses the same details as your account, like a credit card. You also want to look at doing your transaction on a different browser.

Alright, let’s get into the details of the solutions!

Troubleshooting Guide to Fix Tesco Mobile Can’t Verify Details

You can fix most of the causes of the Tesco Mobile error with simple steps. Here are eight solutions you can try. 

#1: Refresh Your Connection Before Verifying Your Details

Sometimes, a simple refresh of your internet connection can solve the issue. To do this, you need to power cycle your router by turning it off and then on.

This will clear any temporary glitches or bugs interfering with the verification process.  

1. Unplug the power cord from your router. 
2. Wait for at least 30 seconds. 
3. Plug the power cord back in. 
4. Wait for your router to boot up.
5. Try connecting to the internet again. 

Note: If your router has a battery backup, remove the battery or press the reset button to refresh your connection. Then, turn the modem off and on as well.  

#2: Remove Cache and Temporary Files on the Tesco Mobile App

Sometimes, the Tesco Mobile app can have problems due to the data it keeps on your phone.

These cache and temporary files make the app work better but can also create issues over time. 

To clear the cache and temporary files on the app, follow these steps:

iPhone

1. Go to Settings.
2. Tap General.
3. Select iPhone Storage.
4. Find and tap Tesco Mobile App.
5. Tap on Offload App to delete the app.
6. Tap on Reinstall App to down it again.
7. Verify your details again.

Android

1. Go to Settings.
2. Tap Apps & Notifications.
3. Select See All Apps.
4. Find and tap the Tesco Mobile App.
5. Tap on Storage & Cache.
6. Tap on Clear Cache and Clear Data.
7. Verify your details again. 

Note: If you’re still experiencing issues, try uninstalling and reinstalling the app. 

At this point, if you still can’t verify your details with Tesco Mobile, you will need to look at some of your account settings and change them. Proceed to the solutions below to check out which configuration to change.

#3: Select a Different Payment Method

Why can’t Tesco Mobile verify my details? A mismatch between your payment method and account details might be the reason.

For instance, you used a debit card with a different address from your Tesco Mobile account or an expired credit card or over its limit.

1. Log in to your Tesco Mobile online account.
2. Click on the My Account tab.
3. Go to the Payment Details section.
4. Click on the Change Payment Method button.
5. Select the new payment method you want to use and enter its details.
6. Click Update.

After completing the above steps, you will have to pay your bill or top up your balance using your new payment method. 

#4: Perform Your Transaction on a Different Browser

If you’re using a web browser to make a payment or update your account on the Tesco Mobile website, you may need to switch to a different browser.

Sometimes, browsers have settings or extensions that block the verification process or cause errors. 

To switch to a different browser, follow these steps:

1. Open another web browser on your computer.
2. Go to the Tesco Mobile website.
3. Log in to your account.
4. Check if you can now verify your details. 

Pro Tip: If you don’t have access to a different browser, we recommend disabling your browser extensions and add-ons, as this can interfere with the process.

Alternatively, you can put your browser in Incognito or Private Browsing mode to stop your extensions from running and blocking the verification process.

#5: Verify the Status Of Your Card with Your Bank

Sometimes, the issue may be with your bank or card provider. Either your card is blocked, frozen, declined, or flagged for fraud, or there are issues with your card.

To resolve this, try the following.

1. Contact your bank or card provider.
2. Provide your name, account number, and the last 4 digits of your card number.
3. Ask your bank to verify the status of your card.
4. If your card is not active, ask your bank to activate it. 

Note: If your card is active, you’ll need to resolve its current status to verify your Tesco Mobile status.

Have your account number and the last 4 digits of your card ready when you call the bank, and be prepared to answer the security questions to verify your identity. 

#6: Turn Off Your VPN Before Your Transaction

If you’re using a VPN (virtual private network) on your phone or computer, you may need to turn it off before updating your account or making a payment.

A VPN encrypts and hides your online activity, but it can also cause the Tesco Mobile couldn’t verify details error. 

Follow these steps to turn off your VPN:

1. Open your VPN app.
2. Click on the Disconnect button. 
3. Wait for your VPN to disconnect.
4. Repeat your transaction and check if it goes through.

If you’re concerned about your online privacy and security, you can reconnect your VPN after you complete your transaction with Tesco Mobile.

#7: Disable Ad Blockers on Your Browser

An ad blocker is a tool that prevents add-ons and pop-ups from showing up on websites. However, it can also affect the verification process or create errors.

You will need to disable the ad blocker on your web browser if you want to make a payment or update your account.

Here’s how to disable ad blockers on different browsers:

Chrome

1. Click on the three-dotted menu icon in the upper right corner of the browser.
2. Click on More Tools.
3. Select Extensions.
4. Find and toggle off the ad blocker extension you’re using.

Firefox

1. Click on the three-line menu icon in the top right corner of the browser.
2. Click on Add-ons.
3. Select Extensions. 
4. Find and toggle off the ad blocker extension you are using.

Safari

1. Click on the Safari menu.
2. Select Preferences.
3. Click on Extensions.
4. Find and uncheck the ad blocker you are using.

Pro Tip: Consider the potential risks and benefits of disabling your ad blocker before changing your browser settings. 

#8: Change Your Account Details to Match

One more thing you can try is to align your account details with your payment method. This can help resolve any mismatch or inconsistency blocking Tesco Mobile from verifying your details.

For example, if you use a debit card with a different address than your Tesco Mobile account, you can change your account address to match your card address.

1. Log in to your Tesco Mobile online account.
2. Click on the My Account tab.
3. Click on Personal Details.
4. Enter your current password.
5. Make the changes you want to your account details.
6. Click on the Update button. 

Pro Tip: Double-check all the information you enter. Any typos or errors could result in delays or complications with your account.

Updating your Tesco Mobile account details is a simple process as long as you have all the necessary information and take your time to ensure it’s done correctly.

If you’re still struggling with it, contact Tesco Mobile Support.

Quick Recap

The Tesco Mobile can’t verify details error means there is an issue with the system or a mismatch with your details.

To resolve this, you need to ensure that your account and payment details are identical for consistency or use a VPN with your transaction.

For more Tesco Mobile troubleshooting guides, visit our blog!

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