Wondering why the Telstra TV box not working? Well, keep reading to explore the solution!
The Telstra TV box can become unresponsive to the given tasks by the remote when the box lacks sufficient power supply provided by the power cord.
So, this guide will show reliable tips and solutions to eliminate all functionality defects of the Telstra receiver and start streaming.
Whenever the Telstra TV box isn’t starting or doesn’t respond to the remote, perform a power circulation of the hardware and inspect the box’s HDMI connection.
Let’s explore all of the possible causes!
Why is My Telstra TV Box Not Working?
The Telstra box is a streaming device that lets you watch all the entertainment available without changing HDMI inputs and remotes.
Knowing this is crucial to understanding the functionality, especially when the TV box does not respond to your remote.
Here are all the possible causes for the malfunction of the TV box:
Since the Telstra TV box can stop working in several ways, it is essential to identify the exact type of malfunction.
So, here are some of the possible malfunctions for the Telstra TV receiver:
| Malfunction: | Symptoms: |
| Not responding to the remote. | Does not respond to the physical (IR) or digital remote within the Telstra app. |
| The cable box doesn’t start. | It won’t turn on via the physical/digital remote control, and the power button is not working. |
| The TV box keeps rebooting. | The Telstra TV box ultimately restarts amidst streaming, flickering display or going black. |
| No sound or no video stream. | There is missing sync video sync, or the Telstra box does not produce video output. |
We’ll fix all these issues, so let’s start!
Telstra TV Box Not Working – Quick & Proven Solutions
Tip: Follow the solutions consecutively!
1. Power Cycle the Telstra Box
Performing a power circulation of the Telstra TV box will reboot the software and clear all faults registered by the device during its previous run time.
The freshly rebooted system should clear all saved temporary files, address malfunctions in the hardware pieces and resolve your issue.
Here’s how to perform a power circulation of the Telstra TV box:
- Locate the Power input on the back of your box.
- Unplug the Power cable from the Telstra TV box.
- Next, disconnect the other end from the A/C outlet.
- Wait for 60 seconds while the cable is unplugged.
- Attempt to power on the Telstra TV box via remote.
Info: The remote option in the Telstra app is used in case of a malfunction with the physical remote and has a voice search option, which saves time.
2. Inspect the HDMI Connection
The HDMI cable connecting the TV and the Telstra set-top box could also be compromised, resulting in no picture on your TV.
In this case, the television receiver will operate properly, but the TV won’t receive any information from the HDMI input.
Here are some tips to address issues with Telstra’s HDMI connection:
- Reconnect the receiver box’s HDMI on both ends.
- Connect the HDMI to an alternative port on the TV.
- Use a proven HDMI cable to connect your TV box.
Bonus Tip: Connect the TV Box to a Different Display
Since it is still unsure whether the box can be turned on, it is recommended to install the HDMI cable of the TV box into an alternative display, monitor or TV.
This will decipher whether the issue is with the video transmission and provide further information about the box’s malfunction.
Reminder: You can use any monitor as long as it has an HDMI input port.
3. Troubleshoot the Remote Control
A non-responding Telstra TV box typically translates into an issue with the physical Telstra IR remote.
If your TV box is not responding, there is a high chance that you’re facing a problem with the remote instead of the software of your receiver.
| How to Troubleshoot Telstra Remote(s)? | |
| How to Fix a Physical Remote? | How to Fix Digital Remote (In-App) |
| Power Cycle: | Reopen the Telstra App |
| Remove the batteries from the remote’s compartment for 60 seconds. | Close the Telstra app, remove it from the memory and restart the platform. |
| Replace Batteries | Update the Telstra App |
| Insert a fresh set of triple-A batteries into the Telstra remote’s compartment. | Upload the latest firmware version available for the Telstra application. |
| Re-Programming | Clear the App’s Cache |
| Using the digital remote, go to “Settings” → “Enhanced Remote.” | Go to “Settings” → “Apps” → “Telstra” on your device and clear the cache. |
| Reset the Remote | Reinstall the Telstra App. |
| Hold the “Home” & “Power” button on the remote for 15 seconds to reset. | Uninstall and then download the Telstra app again on your mobile device. |
How to Use the Telstra Digital Remote?
The Telstra digital remote can be accessed by opening the Telstra mobile app and selecting the “Remote” section below.
The programming procedure is typically automatic unless the application detects an issue with the connectivity.
In such cases, it must be completed manually.
4. Connect Telstra to a Different A/C
A defective A/C power outlet can cause insufficiency in the power supply of the Telstra box.
So, the next step is to relocate the power installation of the streaming unit next to an alternative power source and connect the adapter to a proven source.
Hence, relocate all the equipment, connect the Telstra box and attempt to turn it on.
If the box receives power from the outlet, the frontal LED should come on as an indication that it works.
How to Test a Power Outlet’s Functionality?
Before connecting the Telstra box, it is advised to attempt to charge one of your devices through the outlet.
If the charging is successful, you can openly relocate all the equipment.
What to Do if a Power Outlet is Defective?
If the A/C outlet does not transfer electricity to the cable box, consider contacting a technician for inspection.
A lousy outlet will not only damage your connected devices, so avoid using it…
5. Factory Reset the Telstra TV Box
Conducting a factory reset has the best chance of eliminating the Telstra box’s functionality fault and restoring your device to normal.
However, undergoing such a procedure will erase all installed content on the receiver, prompting you to re-configure all cable box settings from scratch after the reset.
Info: Restoring Telstra to factory defaults is only possible through the settings!
Here’s how to factory reset the Telstra TV box in easy steps:
- Navigate to your Telstra box’s “Settings” section.
- Got to “System” → “Advanced System Settings.”
- Select “Factory Reset” and enter the 4-digit PIN.
- Confirm the procedure and follow the instructions.
Alert: Do not interact with the cable box once the factory reset starts!
6. Replace Telstra’s A/C Equipment
The Telstra TV box uses a standard power adapter for connecting to an A/C outlet as long as the cable meets the required electrical specifications.
So, the next step is to install an alternative power cable with the TV box and test the functionality of the Telstra receiver.
What are Telstra’s Power Specifications?
The adapter must meet the following specifications:
- 12V
- 1-5 A
- 50/60 Hz
- Standard jack
How to Install a New Telstra Adapter?
- Unplug the current Telstra adapter from both ends.
- Install the new adapter into the TV box and the A/C.
- Turn on the Telstra TV box and test the functionality.
Tip: You can test Telstra with older adapters if the jack is compatible with the box’s port.
Quick Recap:
When the Telstra TV box not working, start with a power cycle on the Telstra TV box and inspect the physical cable connections.
If the issue persists, connect your TV box to an alternative electrical source, perform a TV box factory reset or replace the power adapter.
Tip: For more help contact, Telstra support at “00 44 800 856 0000” during working hours!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.