If your Telstra outgoing mail server not working, then this guide is designed to help you out!
Telstra’s outgoing mail server is what enables the user to send external emails and download the replies.
If you’re encountering unexplained errors while attempting to use Telstra’s outgoing mail server, this guide will help you big time by providing reliable methods and tested solutions.
When the Telstra outgoing mail server is nonfunctional, correct the incoming/outgoing server settings and update your browser’s version.
Let’s dig deeper!
How to Identify Telstra Email Problems?
A potential Telstra webmail outage is most frequently caused by discrepancies in the outgoing and incoming mail server settings.
Furthermore, a Telstra outgoing mail server outage will stop your email forwarding and the ability to download.
Let’s review what can potentially result in a Telstra outgoing mail server outage:
To identify reliable solutions to issues with Telstra’s email, proceed further into the guide!
Telstra Outgoing Mail Server Not Working – Fixed!
Tip: Follow the steps in consecutive troubleshooting order!
1. Validate the Email Address
Without undergoing Telstra’s Email Verification, you will be unable to use any of the forwarding services and manage the outgoing/incoming mail server.
Upon signing up for Telstra’s webmail, you will be prompted to associate your email address, which is used for verification.
- To validate your Telstra webmail, tap the link sent to your email address!
The validation email will be sent from “email_validation@team.telstra.com”, containing a single verification link for the webmail activation.
You can activate the webmail through any device logged in through your email associated during the Telstra registration.
Reminder: Verify that you’re using the correct account!
2. Correct the Telstra Server Setting
The Telstra webmail can function on IMAP or POP protocols, allowing you to download emails to your device.
If the incoming or outgoing server settings are incorrect, you won’t be able to download any of the emails, and the outgoing server won’t function either.
Tip: “IMAP” is Telstra users’ recommended mail server type!
| Telstra Outgoing/Incoming Mail Server Settings | ||
| Setting Name | IMAP Settings | POP Settings |
| Incoming Server Address | imp.telstra.com | pop.telstra.com |
| Incoming Server Port | 993 | 995 |
| Encrypted Connection | SSL | SSL |
| Outgoing Server Address | smtp.telstra.com | smtp.telstra.com |
| Outgoing Server Port | 465 or 587 | 465 or 587 |
| SMTP Authentication | “On” | Yes |
| Outgoing Encrypted Connection | SSL/TLS on port 465 | SSL/TLS on port 465 or 587 |
After setting up the outgoing and incoming mail server settings, don’t forget to save the changes to start using the downloading protocol.
Also, remember that “IMAP” is the most compatible mail server protocol for computer systems and desktop systems, such as Windows 11 and macOS.
Note: Double-check for typos!
3. Activate Outgoing Authentication
The webmail might deny your requests if the advanced identity verification is deactivated for outgoing emails.
To resolve the issue with Telstra’s webmail, the next step is to set the identity verification feature so the webmail can verify that you’re the actual owner during each sign-in.
Here’s how to set up the “Outgoing Server Requires Authentication” feature:
- Sign in to your Telstra webmail and go to “Settings.”
- Next, tap on “Privacy” and scroll down in the section.
- Tick the “Outgoing Server Requires Authentication.”
- Save the changes and exit the webmail’s configuration.
After activating the feature, log in to your Telstra account and sign in again.
You will now be prompted to verify your identity, assuming you’re the original owner of the webmail account.
4. Check for a Telstra Mail Outage
A potential webmail outage with BigPond (Telstra’s webmail IMAP service) or a maintenance to Telstra’s servers will revoke your access to the webmail and deactivate all outgoing mails.
For the continuity of the outage, you will probably be unable to even sign in to your Telstra webmail.
How to Check for a Telstra Mail Server Outage?
There is no verified source through which you can identify ongoing servers with BigPond.com IMAP webmail servers or check the issue on Telstra’s end.
Typically, the webmail could be down due to ongoing maintenance that should not take longer than 2-3 hours before being solved.
Telstra often sends a warning message to everyone who signs in during an outage while the outgoing and incoming servers are deactivated.
You can also check Telstra socials for more information about ongoing outages or recent updates.
Tip: Contact a friend or family member to check whether their Telstra mail service works!
5. Update your Browser’s Version
The Telstra webmail server may not be compatible with your web browser if it functions on an outdated firmware version.
If the issue with the Telstra webmail persists, the next step is to check if an update is pending for your browser and apply the latest available firmware version.
How to Update Google Chrome Browser?
- Open the Chrome browser on your computer.
- Select the three-dots icon and then tap “More.”
- Next, click “Help” → “About Google Chrome.”
- Tap on “Update Google Chrome” → “Relaunch.”
How to Update Mozilla Firefox Browser?
- Launch the Mozilla Firefox browser on your device.
- Select “Help” and then navigate to “About Firefox.”
- A pop-up window should occur with Firefox’s version.
- Next,