It can be incredibly frustrating if your Spectrum app not working on Roku. You won’t be able to watch your favorite content on your TV with this particular problem.
Luckily, we have the solutions you’re looking for.
With around 15 million Spectrum subscribers, most of them are also going to be using the app on their Roku.
An issue such as this one can greatly affect their viewing experience. We’ll show you the exact steps you need to do to fix it in less than 30 minutes.
Let’s get to it!
To fix your Spectrum app problem, reboot your Roku and router. Once they have powered up, see if the issue persists. You may need to uninstall and reinstall the Spectrum app to delete the built-up cache and reset the memory.
Before we discuss the fixes in detail, we’ll help you understand how the issue occurs.
Below are the common causes of a Spectrum app not working.
If your Spectrum suddenly stops working, the first thing you should do is check the basics and make sure they’re working.
Outdated software or an account issue is something that you need to look out for.
A faulty Roku device is also something that can cause this problem, so you want to watch out for it, too.
Let’s take a look at some of the most common culprits when your Spectrum app stops working on your Roku device:
1. Not Connected To Your Home Network
Sometimes, a loose cable can cause your Roku not to work. Since the Spectrum app requires an Internet connection, it simply won’t work if your device isn’t connected to your home network.
2. Spectrum Account Issue
You are dealing with a hacked profile or provided the wrong username and password. If you can’t access your Spectrum account, it is likely it’s been breached.
3. Slow Internet Connection
You need at least 8 Mbps to watch pre-recorded shows and movies on Spectrum and at least 10 Mbps to stream live TV. Any slower than that, the show will buffer.
4. Faulty Device
The issue may be with your Roku remote or receiver. Either the remote batteries need replacement, or there are obstructions from your remote to the receiver.
5. Outdated Software
Your Spectrum app or Roku device may be running an older version. The current version of your Spectrum app may not be compatible with your Roku.
These are the possible causes of your Spectrum app not working on your Roku.
Let us now move on to the solutions.
Is your Spectrum on Roku not working? We listed several troubleshooting methods to fix the issue.
But, before we proceed to more advanced solutions, let us try the simplest yet proven effective option.
Rebooting your Roku can fix temporary glitches and refresh your connection to the Internet.
To do this, first, unplug your device from your TV and power sources. Wait at least a minute before plugging it again.
If you find that restarting your Roku doesn’t solve the problem, proceed with the solutions below.
Restarting your Roku should do the trick and resolve the Spectrum app issue.
However, if it doesn’t, you want to look at a more advanced reboot where you completely discharge your device.
Doing this will remove corrupted files that are stored in your Roku’s memory and allow it to launch the Spectrum app from scratch.
Here’s how to properly power cycle your Roku:
- Open your Roku settings, then select System.
- Select Power.
- Choose Power Off to turn off your Roku.
- Unplug your Roku device from the power source.
- Wait for at least 5 minutes before turning it on again.
Another easy fix that you can do if your Spectrum app refuses to work on your Roku is to log out of it.
The Spectrum app for your Roku allows you access to your Spectrum cable account so that you can watch your favorite shows.
If you can’t watch any of the content on there, you can refresh your connection by logging out of the app and logging back in.
Doing this will re-sync the data and information from your account to the app.
Here’s how to log out of your Spectrum app:
- Open the Spectrum TV app on your Roku.
- Go to the main menu of the app.
- Choose Sign Out, then select OK.
- Open the app again.
- Enter your Spectrum username and password to log in.
Tip: Use your Roku remote to navigate your device’s settings.
If your Spectrum app stops working on your Roku, it’s likely the cause is a storage issue.
The best way to deal with this is to clear the cache on your Roku.
Doing this gives you a clean slate so you can continue streaming your favorite content from the Spectrum TV app.
Every time you stream, a part of your content is usually saved in your Roku storage.
The cache can fill up quickly and can cause your apps to stop working.
Here’s how to clear the cache on your Roku:
- Select Home from the main menu of your Roku.
- Using your remote, press the Home button 5 times.
- Press the Up button once.
- Press the Rewind button 2 times.
- Lastly, press the Forward button 2 times.
Note: The entire process of clearing your cache can take between 30 seconds to a minute, so please be patient.
Account issues with the Spectrum app are something that you also want to look out for if it stops working with your Roku.
One of the ways this can manifest is that it won’t proceed to the Home page after logging in to your Spectrum account.
Whenever this happens, you can always try changing your account password. It doesn’t necessarily mean that someone is trying to log into your account.
However, it also helps improve the security of your account. Sometimes a password change is all your account needs to sync up the app.
Here’s how to change your Spectrum password:
- Log in to your Spectrum account.
- Go to User Management, then choose Change Password.
- Enter your password.
- Type in your new password, then confirm it.
- Click on Change Password to complete the process.
Tip: If you forgot your password, you can choose the Forgot Password option on the login page to reset and change it.
Roku devices can get a bit sensitive at times, especially regarding your location.
As with other streaming services, they’re always looking out for licensing when it comes to the content they have.
In Roku’s case, your IP address must match your Roku region. It means that all location details need to be consistent.
There are instances when you might not have set your Roku region or country correctly. If it detects a mismatch, it can cause apps to stop working.
If your location is not set properly, it can also cause other problems that can be hard to troubleshoot.
Here’s what you need to know about your location and Roku accounts:
- If your Roku account and actual location match, simply use it.
- If your Roku account and location do not match, create a new Roku account.
- If you have moved to a different country, you’ll have to create a new account.
- Factory reset your Roku and link your new account for it to work.
Note: You can also use a VPN when creating your new account if you want to trick Roku into sticking to a particular country.
At this point, if you’re still experiencing your Spectrum app not working properly, you’re going to need to remove the app on your Roku.
Reinstalling it should clear out all of its settings and corrupted files on your device’s storage.
It can take a bit of time, but it’s worth it when the app works flawlessly after completing the process.
Here’s how to reinstall the Spectrum TV app on your Roku:
- Navigate to the Spectrum TV app tile.
- Press the * key on your remote, then choose Remove channel.
- Restart your Roku.
- Go to Streaming Channels.
- Search for Spectrum TV and select Add Channel.
Note: If you have a PIN, you’re going to need to enter it to add the channel to your device.
These are the steps to fix Spectrum app on your Roku. Now, if none of these steps work out, you can always update your Roku to the latest version.
A factory reset is also an option that you can perform. You can also contact Spectrum’s customer support for additional assistance regarding their app.
Read Next: Why Is Roku TV Slow to Respond to Remote?
Now that you know the process to fix your Spectrum app not working on Roku, you can follow these solutions to get it running again.
These are incredibly easy to follow, so you can fix them up without paying someone to do it.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.