Sky Stream Subtitles Not Working? – (Enable in Minutes!)

Are your Sky Stream subtitles not working? Let’s show you how to fix it!

It’s frustrating when Sky Stream subtitles don’t work properly. The error suggests problems with the display, synchronisation, or appearance of subtitles when streaming content.

To fix and get your Sky Stream subtitles back, you want to ensure that your box is connected to the internet. Toggling the Closed Caption option Off, then On again helps in refreshing the subtitles so they appear.

Alright, it’s time to tackle the solutions! 

Sky Stream Subtitles Not Working – 8 Steps to Enable Fast

If you encounter subtitles not working on Sky Stream problems, don’t panic! We listed a few simple solutions to help you. 

#1: Check Your Sky Stream Box Connection Status

Some Sky Stream content requires an internet connection to display subtitles. So, first, check if your streaming device is connected to the internet properly. 

To check your Sky Stream box connection station, follow these steps:

1. Press the Home button on your remote control.
2. Go to Settings.
3. Click on Network.
4. Select Connection Status.
5. “Online” status indicates a strong internet connection.
6. “Offline” status means no internet connection is established.

To address the Offline status, unplug and reconnect your broadband router and Sky Stream box. Wait for a few minutes and check your connection status again.

Alternatively, press the i button on your Sky remote while the Sky Stream box is turned on. 

Pro Tip: If you have a weak or no signal, move the Sky Stream box closer to your router or use a different Ethernet cable. 

#2: Fully Discharge Your Sky Stream Box

A faulty power supply will cause your box to malfunction and affect its performance, preventing the subtitles on your Sky Stream box from working properly. To fix the issue, you must fully discharge your device.

Here’s what you should do:

1. Turn off your TV and unplug it from the power socket. 
2. Unplug your Sky Stream box from the power socket as well. 
3. Press and hold the Power button on your box for 10 seconds. 
4. Leave your box unplugged for at least 30 minutes.
5. Plug your box back into the power socket and turn it on.
6. Plug your TV back into the power socket and turn it on.
7. Check if your subtitles are working now.  

Doing this will fully discharge your Sky Stream box, clearing any residual power causing the problem.

Important: Ensure your Sky Stream box is completely turned off before you unplug the power cord. Do not press the Standby button again while the cable is unplugged. 

#3: Realign Your Dish

Bad weather, strong winds, or physical damage causes dish misalignment, which affects the signal quality and subtitles. To fix this, realign your satellite dish.

Here’s how to do this:

1. Find the location of your satellite dish.
2. Find the compass bearing for the satellite.
3. Use a satellite finder app or a compass to help you align the dish.
4. Adjust the elevation and azimuth of the dish until you get a strong signal.
5. Tighten the screws on the dish to secure it in place.

Tip: Ensure your dish is pointing in the right direction and it is level. Additionally, do not overtighten the screws to avoid damaging the dish. 

If you are uncomfortable realigning your satellite dish, contact Sky Stream and request a technician visit your home. Do this by calling 03442 411 653 or visiting Sky Stream Help. 

#4: Move Wireless Devices Away from Your Sky Stream Box

Your phones, laptops, tablets, speakers, and routers emit signals that interfere with your box and affect its performance.

If your Sky Stream subtitles are still not working, move wireless devices away from your device or turn them off.

Here are some tips on keeping your Sky Stream box away from interference:

1. Identify the wireless devices near your Sky Stream box and move them further away. 
2. Ensure no obstacles or walls exist between your Sky Stream device and your dish. 
3. If the devices aren’t movable, put them behind a solid object like a bookcase or wall. 
4. Use a wireless signal booster to improve the signal strength of your Sky Stream box.

Note: Wireless devices that use the 2.4 GHz band are more likely to interfere with the Sky Stream box. 

#5: Turn Sky Closed Captions Off, then On Again

Sometimes, toggling your Sky Stream closed caption settings off and on resolves subtitle issues.

It refreshes your box and clears potential glitches or errors affecting the subtitles.

To turn the closed captions off and on again, follow these steps:

1. Press the Menu button on your Sky remote.
2. Select Settings.
3. Choose Accessibility and Subtitles.
4. Toggle the Subtitles option to OFF.
5. Press the Back button on your Sky remote.
6. Repeat steps 1-4, but toggle the Subtitles option to ON.

An alternative method to achieve this is to turn closed captions on and off by pressing the Subtitle button on your Sky remote. If this step does not resolve your issue, proceed to the other solutions below.

Note: The Subtitle option will be greyed out if you watch a show or movie with no closed captions.  

#6: Change the Subtitle Language to English

Sometimes, the subtitle language is not set to English, causing the subtitles to malfunction or appear in a different language.

This usually happens when you change the language settings on your Sky Stream box or the content you watch. 

To change the subtitle language to English, follow these steps:

1. Press the Home button on your remote control. 
2. Go to Settings.
3. Select Language & Subtitles.
4. Choose Subtitle Language.
5. Select English as your subtitle language.
6. Check if your subtitles are working now. 

You must change the audio language to English if you watch content with multiple audio tracks, like foreign movies or shows.

Here are the steps to do this:

1. Press the i button on your remote control while watching the content.
2. Select Audio & Subtitles.
3. Select English as your audio language.
4. Check if your subtitles are working now. 

If the Sky Stream subtitles not working issue persists after changing the subtitle and audio language, move on to the next solution. 

#7: Verify the Content You Want to Watch Has Subtitles

If the content you want to watch does not have available subtitles, the subtitles on your Sky Stream will surely not work.

Some older and less popular titles on Sky Stream do not include subtitles.  

To verify if the content you want to watch has subtitles, follow these steps:

1. Go to the Sky Stream homepage.
2. Browse for the content you want to watch. 
3. Look for a small S icon next to the title of the content.
4. If you see the icon, it means the content has subtitles available. 
5. If you don’t see the icon, the content does not have available subtitles.

Alternative: Find and enjoy content with subtitles for a better viewing experience. To filter the content with subtitles availability, follow these steps: 

1. Go to the Sky Stream homepage.
2. Select a category (Movies, TV Shows, or Sports).
3. Press the green button on your remote control. 
4. Select Subtitles Available from the filter options.
5. You will only see content that has subtitles available. 

Tip: Enabling subtitles on your Sky Stream box allows you to filter and access content with subtitles, enhancing the viewing experience for those who are hearing impaired and prefer subtitles. 

#8: Update Your Sky Stream Box Software

Outdated software causes bugs or errors that affect your subtitles. So, the final solution involves updating your Sky Stream box software to fix these issues and improve its performance. 

To update your Sky Stream box software, follow these steps:

1. Press the Home button on your remote control.
2. Go to Settings.
3. Select System Info.
4. Choose Software Version.
5. Check if there is an update available. 
6. If there is, you should see the message Software Update Available.
7. You will see the message Software Up To Date if there is no update.
8. Press the green button on your remote control if an update is available.
9. Your device will then download and install it. 
10. Wait for the update to complete.
11. Restart your Sky Stream box. 
12. Check if the subtitles are working now. 

If the problem persists, contact Sky Stream Customer Support for further assistance and troubleshooting. 

Quick Recap

Your internet connection is the most common culprit for your Sky Stream subtitles not working problem. To resolve this, ensure your Sky Stream box is connected to the internet and has a strong WiFi signal. 

If the issue persists, confirm the content you want to watch has subtitles available. 

Explore other details about Sky Stream by visiting our blog!

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