Sky Phone Line not working but internet is and you’re wondering why?
Here’s the resolution!
Your landline not working but the internet being active is not something that you would commonly see.
There are only a few situations and factors, where the landline will go off but your internet continues its functionality.
Let’s learn how to fix this in a quick manner!
To fix when the Sky Phone Line is not working but the Sky internet is, wait out any Sky outages and Power Cycle your landline phone. Next, inspect ALL indoor and outdoor cables and fix power issues with your phone. Finally, Reset your device!
The key to fixing this problem is understanding what it is caused by. Let’s go!
Your phone being inactive but the Sky internet still working is quite unusual to happen with your setup.
However, the Sky community and Sky themselves have come up with the best solution for this problem so you could get your landline going again!
Let’s inspect what could cause the Sky landline to stop working:
- There are Power Problems with your landline’s phone
- Sky services are experiencing an Outage or Maintenance
- There is a Signal Disruption in your landline setup
- Inappropriate Cable Setup of your indoor/outdoor cables
After going through all of the possible causes for this problem, it’s time to troubleshoot the issue!
Keep reading to find out what are the best solutions for the issue with your landline!
In order to achieve the best outcome of the troubleshooting that’s to come, follow all of our solutions in chronological order.
We’ve designed our guide in a step-by-step troubleshooting style, so pay attention to all of the notes and tips we’ve also included!
Let’s jump in!
If your phone service is down but the broadband is not interrupted, chances are that there is an Outage with the phone system.
This is often encountered even with other providers and Sky is not an exception. In that regard, you should check for outages first.
- Checking for outages with Sky could be done through their Official Website!
Follow these instructions to check the status of Sky Phone and Broadband services:
- Navigate to Sky.com.
- Head to Help > Service Status UK > Issues.
- Press on Sky Broadband & Talk.
- Enter your Landline Number.
- Press “Check”.
- Wait for the status of the servers to be displayed.
It will take a while for the Sky website to load up the results of the service status for your landline number.
You’ll know about identified outages that happened in your area in the last 24 hours.
An estimated device of the services being restored will also be included.
One of the reasons that your phone line would become inactive is due to power issues!
The easiest way to resolve issues with your landline is to have the main phone unit Power Cycled.
This will clear up all software malfunctions in the device and will verify that all of the landline systems are working properly.
Here’s how to perform a Power Cycle easily:
- Disconnect the phone deck’s Power Adapter from the power.
- Take off the Handset from the deck.
- Eject the Batteries of the handset.
- Let the phone standby, unplugged for 3 Minutes.
- Reinsert the handset’s batteries.
- Plug the phone back into an Electrical Outlet.
- Reinstall your setup.
The longer time you’ve kept the phone unplugged, the more appropriate it will power cycle.
However, having the phone unplugged for less than 3 minutes will not discharge the device well enough so be patient.
Note: If you’ve identified potential damages with the outlet, plug the phone elsewhere!
There could be devices near your phone that could cause interference with the landline!
Wireless devices can affect the signal of landline phones and prevent them from working appropriately.
Our homes are filled with all kinds of devices that send a wireless signal and therefore could impact our setup. You should move those out of your phone’s range!
The following devices could cause interference with your landline phone:
- Baby Monitors
- Microwave Ovens
- Other Landline Phones close to your main unit
- Wireless Controllers
- Bluetooth Devices
- Physical Obstructions/Furniture near your phone
Basically, your phone signal has a 5-meter range around it. Make sure that none of the following devices is in your phone’s range.
After moving all of the devices out, attempt to use the landline phone and determine if the signal is reliable.
Note: Especially if you have multiple phones in your house, put them away from each other!
The Sky Phone Line not working but internet is a problem that could be caused by more simple things than you thought.
If your landline settings are configured incorrectly, your phone’s sound will either be muted, inactive or have its connection lamp turned off.
- Keep in mind that settings are configurable only when your phone is active
Either way, the settings on your landline you’ll have to check are the Volume, Mute Stated, correct Mode Settings and Tone.
How to configure Sky landline phone settings:
- On your phone, navigate to Settings.
- Navigate to Device Tone.
- Make sure that the Correct Tone is selected in the menu.
- Go back.
- Press the Volume Button on the phone 5 – 10 times.
- Press the Mute Button once to unmute the device.
Sometimes the Mute or Volume Buttons on the phone could have been pressed by mistake, resulting in your phone becoming too quiet or mute. Be aware!
Note: After adjusting each of these features, test your Sky phone line.
One of your major tasks is to Access the Outdoor Cabling along with identifying issues with the cable on the inside.
Those are two different cable setups if stopped working, your landline will go completely offline.
Let’s begin with inspecting the Indoor Cable Setup of your Sky Phone Line!
You should inspect the following cables inside your home:
- The Power Cable that connects your phone to the Electrical Outlet
- The Phone Cable that plugs your landline phone into the Sky Box
- The Connector within the Phone Jack
In order to troubleshoot the outdoor cable setup, you must Trace the Phone Cable that comes into your household.
This may be a little difficult to do at first, but once you get the hang of it, you’ll be able to inspect the cable’s entire hardware.
- Trace the Phone Cable that connects to your Sky Box to the outside of your house
Now go along the cable’s surface and mainly look for Cuts and Damages.
Those could give way that there’s a problem with the cable. In case it’s all OK, keep reading!
Alert: If you’ve noticed a faulty cable, contact a Sky employee to get it fixed.
Resetting your landline phone is essential, due to the fact that it refreshes all software services.
It’s a great approach to troubleshooting any problems that develop with either the phone line or the phone itself.
Alert: The reset will erase ALL software settings to default values!
Here’s how to reset your landline phone in easy steps:
- Disconnect the Phone from the power outlet.
- Take out the Batteries from the handset.
- Wait for 1 Hour while the phone is taken apart.
- Re-insert the batteries into the handset.
- Reconnect your phone device to the Electrical Outlet.
- Test the device and determine if the reset has gone through.
After the reset is complete your device will have all of its’ settings cleaned.
Make sure to re-establish the configuration as it was before the reset so you can test if it’s working.
Note: The lamp that displays the availability of the landline should light up after the reset.
Thus, to fix when Sky Phone Line isn’t working but the internet does, Power Cycle your phone and check for Sky Outages in your area. Next, inspect ALL cables involved and re-configure the settings. Finally, Reset your Sky Landline Phone Unit.
In this guide, we’ve enveloped the “Sky Phone Line not working but internet is” problem!
We’ve addressed all of the possible causes for the problem as well as the best solutions to the issue.
If doing everything on your end didn’t fix the issue, it’s time to contact Sky!
You should check out our online blog in case you need more technical assistance!
Read Next: How Do I Report a Faulty Sky Phone Line?
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.