nike gift card not working

Have you ever experienced a Nike gift card not working? We’ve got you!

Nike gift cards are like cash that you get to use at Nike.com. If you encounter errors, it’s either due to incorrect balance, expired card, or issues with activation or redemption. 

To get your Nike gift card to work, check your internet connection and verify the balance and expiration date. Clearing your browser cache before using your gift card also helps in resolving this issue.

Alright, let’s discuss the solutions in detail.

Nike Gift Card Not Working – Causes and Proven Fixes

how fix nike gift card not working

If you’re asking why my Nike gift card not working, you’re on the right page. Below are some easy solutions you can follow to fix the issue. 

#1: Check Your Internet Connection

The first thing you should do is ensure you have a stable connection. Slow or unstable internet is the leading cause of gift card verification and processing problems.

Check your internet connection by following these steps:

  1. Check the Internet signal light on your modem or router. 
  2. Connect to a different network.
  3. Restart your modem or router.
  4. Check for an internet outage.
  5. Contact your internet service provider or ISP.
Note: If the issue persists, ensure your WiFi or Ethernet cable is properly connected, and your firewall or antivirus software is not blocking your internet connection. 

#2: Verify Your Gift Card’s Balance

verify your gift card balance

The second thing you should do to solve your Nike gift card balance not working problem is to verify your gift card’s balance.

If you have insufficient or zero balance in your gift card, you won’t be able to use it.

Here’s what you should do to verify your gift card’s balance:

Online

  1. Go to the Nike gift card balance checker.
  2. Enter the 16-digit gift card number and PIN.
  3. Click Check Balance.

Phone

  1. Dial 1-800-806-6453.
  2. Have the 16-digit gift card number and PIN ready.
  3. Tell the customer service representative to check your gift card balance. 

In-store

  1. Bring your Nike gift card to any Nike store.
  2. Ask a cashier to check your gift card balance. 
Important Note: Always ensure your Nike gift card has sufficient balance before using it.

#3: Activate Your Nike Gift Card Before Using It

activate the nike gift card

To use your Nike gift card, first, you need to activate it. Activating it ensures it’s ready for use, making your future purchases at Nike more seamless. Do this online or in the store.

Here are the steps to activate your Nike gift card before using it:

  1. Go to the Nike website.
  2. Click on the Gift Cards tab.
  3. Click on Activate a Gift Card.
  4. Enter the 16-digit gift card number and PIN.
  5. Click on the Activate button. 
Note: An activation code should be included if you received your gift card in the mail. If you purchased it online, it should have been activated automatically. 

#4: Ensure There are No Typos as You’re Entering Your Code

ensure that there are no typos

One more thing you should do is ensure there are no typos as you are entering your code.

Sometimes, your gift card will not work because you entered the code incorrectly. 

Note: The code should be 16 digits long and have no spaces or dashes.

To ensure this doesn’t happen, follow these steps:

  1. Double-check the spelling and formatting of your code.
  2. Use copy and paste instead of typing manually.
  3. Pay attention to the case sensitivity of the code.    
Pro Tip: Save the receipt or email confirmation of your gift code purchase as proof of ownership in case you encounter issues with the code. 

#5: Use the Gift Card on a Different Store or Website

use gift card on the website

Sometimes, your Nike gift card won’t work because it is not valid for the store or website you are trying to use.

For instance, a Nike UK gift card will not work on a Nike US website. 

To use the gift card on a different store or website, follow these steps:

  1. Check the terms and conditions of your gift card in your email or physical card.
  2. See which stores or websites it is valid for.  
  3. Visit the appropriate store or website that matches your gift card. 
  4. Enter the gift card code as usual and see if it works.
Note: If you don’t use your gift card, store it safely to prevent damage or loss.  

#6: Make Sure Your Gift Card is Not Expired

make sure gift card is not expired

Another reason your Nike gift card will not work is it has reached its expiry date.

To make sure your gift card is not expired, follow these steps:

  1. Look for the expiration date on the back of the physical card. 
  2. If the expiration date has passed, the gift card is expired and no longer valid.

If you cannot find the expiration date on the back of the gift card, do the following:

  1. Check your email inbox for an email from Nike with the expiration date. 
  2. Call Nike customer service and ask them for the expiration date. 
Note: If your gift card is expired, contact customer service to see if extending it is possible. However, keep in mind that they’re not obligated to do so. 

#7: Clear Your Browser Cache Before Using the Gift Card

clear the browser cache before using

Sometimes, your gift card isn’t working because of a technical glitch or error on the Nike website or app. To fix this, clear the browser cache before using the gift card.

Here’s how to do this:

Chrome

  1. Open Chrome.
  2. Click the three dots in the upper right corner.
  3. Select More Tools.
  4. Click Clear Browsing Data.
  5. Select the Cached images and files checkbox.
  6. Click the Clear Data button. 

Firefox

  1. Open Firefox.
  2. Click the three horizontal lines in the upper right corner.
  3. Click on Options.
  4. Click the Privacy & Security tab.
  5. Go to History.
  6. Click Clear Data.
  7. Go to Clear Recent History.
  8. Select Cached Web Content.
  9. Click the Clear Now button. 

Safari

  1. Open Safari.
  2. Click the Safari menu in the upper left corner.
  3. Select Preferences.
  4. Click the Privacy tab.
  5. Go to Cookies and Website Data.
  6. Click Manage Website Data.
  7. Select the websites you want to clear the cache for.
  8. Click the Remove button. 

#8: Update Your Browser

update your browser

If your browser is outdated or incompatible with the Nike website or app, your gift card won’t also work.

To update your browser, follow these steps:

Chrome

  1. Open Chrome.
  2. Click the three dots in the upper right corner.
  3. Click Help.
  4. Select About Google Chrome.
  5. If an update is available, Chrome will automatically download and install it. 

Firefox

  1. Open Firefox.
  2. Click the three horizontal lines in the upper right corner.
  3. Click Help.
  4. Select About Firefox.
  5. If an update is available, Firefox will automatically download and install it. 

Safari

  1. Open Safari.
  2. Click the Safari menu in the upper left corner.
  3. Select Preferences.
  4. Click the General tab.
  5. Go to Software Update. 
  6. Click Check for Updates.
  7. If an update is available, Safari will automatically download and install it. 

#9: Use on a Different Browser or Device

use on a different browser

If updating your default browser doesn’t work, use a different browser or device. The issue may be due to browser or device incompatibility.

Here’s how to do this:

  1. Switch to another browser installed on your device. 
  2. Switch to another device you have access to.
  3. Use your gift card again on the new browser or device. 

#10: Use a Payment Method that Allows You to add a Gift Card

Lastly, use a payment method that allows you to add the Nike gift card. Sometimes, the issue is the limitation of your payment method.

For instance, PayPal and Apple Pay allow the use of gift cards, while others don’t. 

Here’s what you need to do:

use payment method allows gift card
  1. Check the payment options available on the Nike website or app. 
  2. Check a payment method that supports adding a gift card.
  3. Enter your payment details.
  4. Add your Nike gift card code.
  5. Complete your purchase with both payment methods.

Here is a list of payment methods that accept gift cards:

  1. Credit cards – Visa, Mastercard, American Express, Discover
  2. Debit cards – Visa and Mastercard
  3. PayPal
  4. Apple Pay
  5. Google Pay
  6. Klarna
Note: Use Nike gift cards to pay for purchases on their partner retail websites at Nike.com, Converse.com, the app, and physical stores.

If you run into any more issues with your Nike gift card, we recommend that you contact Nike Support to get it sorted out.

Quick Recap

The possible culprits for the Nike gift card not working are balance, expiration, activation, or redemption issues. Check your internet connection, balance, and expiration date to fix this.

If the problem persists, use a different device or clear your browser cache. To find additional details about Nike gift cards, explore our blog! 

Read Next: Where Can I Use a Nike Gift Card?