Nest App Not Working? – (10 Easy Ways to Fix)

Are you frustrated with your Nest App not working properly? Relax, we’re here to help.

The Nest App relies on a fast connection to communicate with the servers and connected devices.

You’re dealing with connectivity or software issues if it doesn’t work.

To get your Nest app to work on your phone, check your internet connection and ensure it’s at least 2 Mbps. Connect to an alternate connection if your current one is slow and unreliable.

It’s time to tackle the solutions!

Nest App Not Working – 10 Easy Ways to Fix this Error

If your nest app stops responding or closes unexpectedly, use the following solutions to fix the issue.

We arrange them from easiest to most complex, so do them in order until you find one that works for you. 

1. Make Sure Your Internet Connection is Fast and Stable

Ensuring a fast and stable internet is the first step to resolving issues with your Nest app.

A slow or unstable connection often disrupts the app’s performance.

You need at least 2 Mbps of download speed and 1 Mbps of upload speed for the app to work properly. 

1. Go to a speed test website like Fast.com.
2. The test will run automatically.
3. Wait for the results to appear on the screen.
4. Your download speed, upload speed, and latency will be displayed.
5. Run the test on different devices to compare your speeds for more accurate results.

Note: If your internet speed is lower than the app’s requirements, contact your internet service provider or switch to a different network.

Meanwhile, power cycle your modem and router to refresh your connection with these steps:

1. Unplug your modem and router from the power source. 
2. Wait for about 30 seconds.
3. Plug your modem and router back in.
4. Wait for them to reconnect.
5. Restart your device.
6. Open the Nest App.

2. Completely Discharge Your Nest Device

Completely discharging your Nest device helps clear any errors or glitches causing the Nest App not to work.

To do this, let your device run out of battery until it shuts down completely.

Give it a brief rest period to reset any lingering issues and ensure a smoother performance.

To completely discharge your Nest device, follow these steps:

1. Unplug your Nest device from the power source.  
2. Turn it on and use it normally until it runs out of battery. 
3. Wait for about an hour after it shuts down completely.
4. Plug your Nest device back in. 
5. Wait for it to recharge fully.
6. Turn on your Nest device.
7. Open the Nest App. 

Pro Tip: Monitor your device’s battery status to ensure it doesn’t drain excessively or become damaged during discharge. 

3. Confirm Any Outages or Problems with Nest’s Service Status

Your device and the internet are not always the culprit. Sometimes, your Nest App doesn’t work due to outages or problems with Nest’s service status.

Nest’s service status refers to the availability and functionality of Nest’s servers and services. 

To check the Nest’s service status, follow these steps:

1. Visit the Nest Service Status page.
2. Look for any ongoing or recent incidents. 
3. If there’s an outage or service problem, wait for Nest to resolve it.
4. Keep an eye on the status page for updates.

Alternative: Stay informed by following Nest on Twitter or Facebook. They often provide updates and announcements about their service status there.

4. Check Your Nest Device’s Power Status

If your Nest device has a low battery or is not plugged in properly, it won’t be able to communicate with the Nest app.

As a result, there’s no way for you to control your Nest devices, receive notifications, and see live video. 

To check your Nest device’s power status, follow these steps:

1. Check your Nest device for the presence of a green or red light. 
2. A green light means it’s powered on and connected to the internet.
3. A red light indicates it’s low on battery or not internet-connected. 
4. Change your device’s battery or plug it in properly if you see a red light.   
5. Follow the instructions on Nest’s website on how to do this.
6. If you see a green light, restart your device to reconnect to the Nest app. 

Note: Periodically check the power status of your Nest device to ensure it is functioning as expected and has adequate power. 

5. Force Close the Nest App on Your Device

Sometimes, the simplest solution to the My Nest App is not working problem is to force close the Nest App on your device.

Doing this refreshes the Nest App and clears any temporary files or data that are causing it to freeze or crash. 

To force close the Nest App, follow these steps:

iPhone

1. Swipe up from the bottom of the screen to launch the App Switcher.
2. Find the Nest app by swiping left or right.
3. After finding the preview, swipe it out of the screen to close it.

Android

1. Tap the square button at the bottom of the screen to open the Recent Apps menu.
2. Swipe left or right to find the Nest App.
3. Swipe up on the Nest App preview to close it. 

After closing the Nest App on your device, re-open it and see if it works properly. 

6. Clear Temporary Files from the Nest App

Temporary files are data that the Nest App stores on your device to improve performance and functionality.

However, it accumulates over time and causes problems like slowed-down speeds and corrupted data. To fix this, clear temporary files from the Nest App.

Depending on your device, here are the steps to do this:

iPhone

1. Go to Settings. 
2. Tap on General.
3. Select iPhone Storage.
4. Scroll down and tap on the Nest App.
5. Select Offload App to delete the app but keep its data.
6. Tap on the Offload App again to confirm. 
7. Go back to your home screen and tap the Nest App icon to reinstall the app.

Android

1. Go to Settings.
2. Tap on Apps and Notifications.
3. Select See All Apps.
4. Scroll down and tap on the Nest App.
5. Tap on Storage and Cache.
6. Tap Clear Cache to delete the temporary files only. 
7. Tap Clear Data to remove all data from the app.
8. Tap on OK to confirm. 

After clearing the temporary files from the Nest App, re-open it and log in with your account details. 

7. Use an Alternative Network Connection

Incorrect or incompatible network settings hinder the Nest App from connecting to your Nest devices and services.

To resolve this, switch to a different network connection, like an alternative cellular data or WiFi network, to see if it improves the app’s performance. 

To use an alternative network connection, follow these steps:

iPhone

1. Go to Settings.
2. Tap WiFi and turn off the toggle switch. 
3. Wait for a few seconds.
4. Turn on the WiFi toggle switch again. 
5. Tap on a different WiFi network from the list and enter its password. 

Android

1. Go to Settings.
2. Tap on Network and Internet.
3. Select WiFi and turn off the toggle switch.
4. Wait for a few seconds.
5. Turn on the WiFi toggle switch again.
6. Tap on a different WiFi network from the list and enter its password.

Alternatively, turn on Cellular Data or Mobile Data to use your cellular network instead.   

8. Disable VPN Connection on Your Device

Your VPN disrupts your Nest App’s functionality by altering your IP address, location, and network settings, potentially slowing your internet speed.

To fix this, turn off your VPN connection and see if it improves the app’s performance.

To turn off your VPN connection on your device, follow these steps:

iPhone

1. Go to Settings.
2. Tap on General.
3. Select VPN.
4. Tap on the VPN profile you’re using.
5. Turn off the Status toggle switch.

Android

1. Go to Settings.
2. Tap on Network and Internet.
3. Select VPN.
4. Tap on the gear icon next to the VPN profile you’re using. 
5. Tap on Forget VPN.

Alternative: Swipe down from the top of your screen to open Control Center or Quick Settings and tap on the VPN icon to deactivate it.  

9. Check Nest App’s Permissions Settings

If you still have a Nest thermostat app not working problem, review its permission settings, which control its access to various device features.

Then, make the necessary adjustments to ensure proper functionality.  Here’s how to do this:

iPhone

1. Go to Settings.
2. Tap on Privacy.
3. Tap on each feature you want to check and adjust.
4. Find the Nest App from the list and turn it on. 
5. Set the permission to Always or While Using.

Android

1. Go to Settings.
2. Tap on Apps and Notifications.
3. Select See All Apps.
4. Tap on the Nest App.
5. Select Permissions.
6. Find the Nest App from the list and turn it on. 
7. Set the permission to Allows or Allow Only While in Use.

10. Use a Different Device to Open the Nest App

Finally, use a different device to open the Nest app.

If it works on the new device, the problem is likely with your phone.

The issue likely lies with the Nest App if it doesn’t work on the new device. 

Here’s how to do this:

1. Find a compatible device with a Nest App. 
2. Ensure you have a reliable internet connection.
3. Log in to the Nest App on the new device.
4. Test if the Nest App functions correctly. 

If the Nest App works on another device, troubleshoot your phone or contact its manufacturer. Otherwise, reach out to Nest support for assistance. 

Quick Recap

The main culprit for the Nest App not working is a slow or unstable internet. To resolve this, check your network settings and connection speed.

You need a reliable internet connection for a smoother experience with the Nest App. 

For extra Nest App troubleshooting articles, check out our blog!