How to Fix Koodo Data Not Working? – Complete Fix Guide

There are times when you may experience an error such as Koodo data not working. 

This is an error that can affect anyone using a Koodo SIM. To solve this problem, you must troubleshoot factors that could cause data failure. 

The main cause for Koodo data problems on new SIM cards is incorrect APN settings. 

Koodo instructs all new customers to update their APN settings before trying to access the internet. Besides APN, you could also have run out of data.

This blog looks at all possible causes of failed data connection on Koodo.

Whether you have just purchased a new SIM card or you have been using your SIM for a while, we have the right solution.

Reasons Why Koodo Data Not Working

Before we look at potential solutions, we need to check some possible causes. Some causes are common and should be easy to fix. 

Before you even start troubleshooting, ensure that the regular settings are okay.

Things to look for before troubleshooting:

• Confirm that your mobile data is turned on.
• Check to see that Airplane mode is not turned on
• Confirm to see if you have access to other Koodo features such as calls and messages. If these features are not working the problem is with Koodo Network.
• Login to your Koodo account and check to see if you have sufficient data. If your bundle has expired buy a new one.

If you try all these options and find that your phone still won’t connect to the internet, you have to do advanced troubleshooting.

Advanced Solutions to Koodo Data Connection Issues

The solutions we will apply to this problem include advanced settings such as APN changes and hard reset. 

Solution #1 Restart Your Device

The first solution you want to try out is restarting your device. Before you go the advanced way, simply restart your device to see if your device will connect to the internet.

Turn off Device

1. Press the power button until power options appear on your screen.
2. For android Select Restart. For iPhone push the slider to the right
3. For android, wait for the device to reboot and try accessing the internet.
4. For the iPhone, wait for the device to turn off, then turn it back on.

Note: You can also turn off your device and remove the battery if your device has a removable one. 

This option helps to completely turn off all services and restart your device afresh.

Solution #2 Update APN Settings

If restarting your device does not work, chances are that there is a problem with your APN settings. 

Make sure you update your APN if you have acquired a new device.

All new devices that use Koodo SIM for the first time may lack proper settings. To solve Koodo mobile data not working, reset your APN.

Here are the settings for the common devices.

APN Settings for BlackBerry

1. For blackberry with OS7 and lower go to Settings
2. Select Network Connections
3. Select Mobile Networks
4. Select APN
5. Under APN fill in bb.koodo.com
6. For BlackBerry devices above OS7 fill in sp.koodo.com

Note: The path for editing APN for blackberry is the same. 

The only difference is the content you input in the APN field.

Android APN settings

To change the APN setting for your android, use this path from your Settings.

1. Tap Settings
2. Select Mobile Networks
3. Under Networks select Access Point Names(APN)
4. Tap New APN

At this point, you will have access to the APN fields. Confirm to see if each field has the right information. If it does not have the right information, change it accordingly. 

Here is the information to fill in your APN fields.

• Name: Koodo
• APN: sp.koodo.com

Note: You must click on save to make changes. 

You also have to restart your device to apply the changes made.

On apple devices

If you are experiencing the issue of Koodo data not working on your iPhone, you can update APN settings as well. 

However, the update of APN on iPhone is different from iPad. Here are the steps to update your APN on your apple devices.

Update APN to iPhone?

1. Go to Settings from your menu
2. Tap on Cellular 
3. Select Cellular Data Network
4. Tap on Mobile Options
5. Under Mobile, Options select APN

In the APN fields provided fill in the following information:

1. APN: sp.koodo.com
2. Username & Password : *Leave Blank*

Update APN for iPad

1. Make sure your iPad is unlocked before inserting Koodo SIM
2. Go to Settings from your Menu
3. Tap on Cellular Data
4. Tap on Cellular Data Options
5. Tap on APN Settings
6. Change APN to sp.koodo.com

Solution #3 Reset Your Networks

The other solution you want to apply is to reset your networks. While this is an option you want to try, make sure you set your APN back to the above status after resetting networks. 

Resetting networks can mess up your internet settings. When you reset your networks you also delete wifi passwords.

You should be ready to lose cellular data settings and other settings. 

However, you can be sure that your device will be reset and can easily connect to the internet.

For android reset

1. Go to Settings
2. Select System
3. Select Advanced
4. Select Reset Options
5. Select Reset Network
6. Tap Reset Settings

Note: You will be required to input your pin, password or pattern to complete the process.

For Apple reset

1. Go to Settings
2. Select General
3. Select Reset
4. Tap on Reset Network Settings

This will reset your Network to default mode. You will also need to confirm by inputting your password.

Solution #4 Disconnect From Poor Wifi

The other reason your phone could be lacking data connection is poor Wifi. This can be quite confusing especially if you have open Wifi at home. 

If your phone connects to your Wifi Automatically, you may experience problems when Wifi has downtime.

Smartphones are set to automatically disconnect from Wifi when the connection is poor.

If your Wifi connection keeps fluctuating, the phone will keep on connecting and disconnecting. 

This process turns your data on and off. Consequently, you will experience poor connection. To solve the problem, simply turn off the automatic wifi connection.

Stop automatic Wifi connection on iPhone

1. Go to Settings from your Menu
2. Tap on Wifi
3. Tap on “Ask to Join Networks”

This means that your phone will never connect to any Wifi without asking for your permission.

Turn off the automatic Wifi on android

1. Tap on the Settings app on your phone
2. Select Settings
3. Tap on Wifi
4. Select Advanced under Wifi
5. Tap on turn off Smart Network Switch

The process should turn off your automatic Wifi connection.

Anytime you want to connect to a Wifi you will have to confirm.

Solution #5 Factory Reset Your Phone

If all options above fail, you may want to try and reset your device. This is not an option you need to take if you still have other ways. 

Resetting your device deletes all your apps, settings and data. However, you may also back up your data before resetting the device.

Reset your android device

1. Go to Settings
2. Select Backup and Reset( On some devices you select General )
3. Tap on Factory Data Reset
4. Select Reset Device
5. Tap Delete All

Note: To avoid losing important data and apps, you can save your data on Google Cloud. 

To save your data, click on Backup and select the email to use to save data. 

Reset iPhone

1. Go to Settings
2. Select General
3. Select Transfer or Reset iPhone

Note: To save your data, select "Transfer " first. Click on get started to save the data on another iPhone. 

Once the data is saved, proceed with the reset option.

Summary

To resolve Koodo data not working you should start by looking at the minor problems.

Simple issues such as turning on your mobile data could be an issue. If these minor issues fail, try the advanced solutions provided above.

Read Next: How to Fix Koodo SIM Card Not Working Issue?