just eat gift card not working

If you have a Just Eat gift card not working problem, don’t worry!

When your Just Eat gift card isn’t working, it indicates an issue with the validity of the card. You also want to look at problems with the app or browser you’re using to access Just Eat.

To get your Just Eat gift card to work, make sure there’s enough balance on it. Settle any outstanding balance on your Just Eat account so you’ll be able to use your gift cards.

Alright, let’s start examining the solutions!

Just Eat Gift Card Not Working – 10 Quick Solutions to Follow

why the just eat gift card not working

If you’re not able to complete your order or checkout with your Just Eat gift card, do these 10 quick solutions. 

#1: Check Your Gift Card Balance

If you have a Just Eat redeem gift card not working problem, you should first check your gift card balance. Verify if you have enough funds left to cover the cost of your order. 

Here are the steps to this:

  1. Visit the Just Eat website.
  2. Log in to your Just Eat account.
  3. Click on your name or profile picture in the upper right corner of the screen.
  4. Select Account Credit from the drop-down menu.
  5. You will see your account balance on the page. 
Alternative: Check your account balance by opening the Just Eat app and tapping on the three lines in the upper left corner of the screen. Then, select Account Credit from the menu. 

If your credit balance falls short, top up your gift card or use another payment method.  

#2: Confirm that Your Gift Card is Valid

verify the gift card validity

Next, you should confirm that your Just Eat gift card is valid. Check the terms and conditions of your gift card, which is printed on the back or in the email you received when you purchased or received it. 

Some of the things you should look out for include:

  • The activation date and time of your Just Eat gift card
  • The minimum and maximum order values allowed for
  • The number of times you are allowed to use your gift card
  • The type of orders permitted to use it for

If your Just Eat gift card does not meet all these criteria, adjust your order or use another payment method.  

#3: Verify Your Gift Card’s Expiry

Like other gift cards, your Just Eat gift card has an expiration date. If the card has passed its expiration date, it is no longer valid for use. 

Here’s how to verify your Just Eat gift card’s expiry:

Online

verify the gift card expiry
  1. Go to the Just Eat website. 
  2. Log in to your Just Eat account.
  3. Click on your name or profile picture in the upper right corner of the screen.
  4. Select Account Credit from the drop-down menu.
  5. Go to Gift Cards. 
  6. You will see a list of all your gift cards, including their expiry dates.

App

  1. Open the Just Eat app.
  2. Tap on the three lines in the upper left corner of the screen.
  3. Select Account Credit from the menu.
  4. Go to Gift Cards.
  5. You will see a list of all your gift cards, including their expiry dates.

Alternative: Check the expiry date on the back of your physical gift card. 

Note: Most Just Eat gift cards expire within 12 months from the date of purchase or activation. However, promotional or special offer cards have shorter lifespans. 

#4: Make Sure You Entered Your Code Correctly

You should also double-check your Just Eat gift card details and ensure you entered them correctly at checkout. Take note of the card number, code, and other required information. 

make sure you entered code correctly

Some of the things you should look out for are:

  • The case sensitivity of the code
  • The spacing and punctuation of the code
  • The number of digits or characters of the code
Note: The code is printed on the back of the gift card or in the email you received when you purchased it.  

#5: Untick the Use Account Credit Box When Using the Gift Card

Next, untick the “Use Account Credit” box when using the gift card, as this option interferes with your gift card.

It allows you to use any credit on your Just Eat account, which is problematic if you have a negative balance. 

To until the “Use Account Credit” box, follow these steps:

untick the use account credit box
  1. Go to the Just Eat website.
  2. Log in to your Just Eat account.
  3. Add the food items you want to order to your cart.
  4. Click Go to checkout.
  5. Go to the Payment section. 
  6. Under it, you will see a checkbox labelled Use Account Credit.
  7. Untick the checkbox. 
  8. Enter your Just Eat gift card code in the Gift Card field. 
  9. Click Apply, and your gift card balance will be applied to your purchase.
  10. Review your order and click Pay Now to place your order. 
Note: Just Eat will automatically tick the Use Account Credit box if you have account credit. Be sure to untick the box before entering your code. 

#6: Check the Eligible Restaurants or Cuisines to Use your Gift Card

Some Just Eat gift cards have restrictions on where to redeem them. Check the terms and conditions of your gift card to see the eligible restaurants and cuisines. 

check the eligible restaurants

Here’s how:

  1. Go to the Just Eat website.
  2. Log in to your Just Eat account.
  3. Click on your name or profile picture in the upper right corner of the screen.
  4. Select Account Credit from the drop-down menu.
  5. Go to Gift Cards.
  6. Click on the Details link to the gift card you want to check. 
  7. You will see a section labelled Eligible Restaurants and Cuisines.
Note: Filter the list of eligible restaurants and cuisines by location, cuisine type, and other criteria to suit your preferences.  

#7: If Using the App, Force Stop the Just Eat App

force stop the just eat app

If your Just Eat gift card is still not working, force stop the Just Eat app. Doing this should resolve any temporary bugs or glitches in the app.

To do this, follow these steps:

iPhone

  1. Perform a swipe up gesture from the bottom of your screen.
  2. Find the Just Eat app on the app switcher view.
  3. Swipe up on the preview to close the app.

Android

  1. Tap on the square button at the bottom of your screen.
  2. Swipe left or right to find the Just Eat app. 
  3. Swipe up on the app’s preview to close it. 
Note: Force-stopping the app will close it and clear any temporary data causing problems with your gift card. 

#8: Clear the Just Eat App’s Temporary Files

Clearing the temporary files on your Just Eat app will delete any data causing problems with your gift card.

Do this by following these steps:

iPhone

clear the temporary files
  1. Go to Settings.
  2. Tap on General. 
  3. Select iPhone Storage.
  4. Find and tap on the Just Eat app.
  5. Tap on Offload App and confirm.
  6. Tap on Delete App and confirm.
  7. Go to the App Store and re-install the Just Eat app.

Android

  1. Go to Settings.
  2. Tap on Apps and Notifications.
  3. Tap the See All Apps options.
  4. Find and tap on the Just Eat app.
  5. Select Storage & Cache.
  6. Tap on the Clear Cache button and confirm.
  7. Tap on the Clear Data button and confirm. 
Tip: Back up any important app-related information, if possible, before clearing any app data to avoid potential data loss. 

#9: Ensure You Have No Outstanding Just Eat Payments

If you have an outstanding Just Eat balance, your account will be suspended until you pay the balance in full.

To avoid issues, you must resolve any pending or failed payments before using your gift card. 

  1. Go to the Just Eat website and log in to your account. 
  2. Click on your name or profile picture.
  3. Select Account Credit from the drop-down menu. 
  4. Go to Outstanding Balance to check how much you need to pay. 
  5. Click on Pay Now.
  6. Enter your payment details and click Pay.

#10: Redeem Your Gift Card on a Browser

redeem the gift card on browser

Finally, redeem your gift card on a browser to ensure it is recognised and applied to your order.

Here’s how to do this:

  1. Go to the Just Eat website on your preferred browser. 
  2. Log into your Just Eat account with your email and password. 
  3. Browse and select your order as usual.
  4. Go to the checkout page.
  5. Enter your gift card code in the box provided. 
  6. Click on Apply and complete your order.

If the issue persists, contact Just Eat’s customer support for guidance. 

Quick Recap

A Just Eat gift card not working problem is often due to insufficient funds or an expired card. Check your card balance and validity to resolve it and ensure a smooth checkout process on the Just Eat platform.

Visit our blog for further insights on the Just Eat gift card! 

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