Boohoo Gift Card Not Working? – (Fix In Minutes!)

Have you ever used a Boohoo gift card only to find out it isn’t working? We’re here to help.

A Boohoo card is the perfect present if you’re in a hurry or have a limited budget, but sometimes it doesn’t work as expected. The error indicates an insufficient balance or an expired gift card. 

To fix your Boohoo card error, ensure it’s valid and has sufficient balance. You want to make sure you type in the card details accurately. 

Alright, let’s discuss the different ways to solve this!

Boohoo Gift Card Not Working – 8 Easy Solutions

If you encounter a Boohoo gift card problem, don’t panic. There are some simple solutions to help you fix this in minutes.

#1: Make Sure You Have Typed the Information Accurately

The first and easiest step to fix your Boohoo gift card code not working problem is to verify the card details. If you mistyped them, your gift card will be rejected.

To avoid this, follow these tips:

1. Double-check the gift card number and PIN on your email or physical card. 
2. Ensure there are no spaces or dashes between the digits. 
3. Be careful when using capital letters when entering the gift codes. 
4. Don’t include extra characters or spaces if you’re copy-pasting from email. 

Note: Paying attention to these details ensures a smooth gift card redemption process.

#2: Check that Your Gift Card is Not Expired

Next, confirm that the gift card has yet to expire. Some gift cards come with an expiration date, and Boohoo will not accept them beyond that date.

Boohoo gift cards usually have a validity period of 24 months from the date of issuance. 

To check the expiry date of your gift card, follow these steps:

1. Check your email or the physical card, as they usually contain your gift card details. 
2. Find the date of issuance and add 24 months to it. 
3. Compare the expiry date with the current date and see if it has passed.

Note: Staying aware of your gift card’s expiration date ensures you maximise its value.

#3: Check the Balance of Your Gift Card

If your Boohoo gift card is still not working, ensure that it still has enough balance to cover your purchase.

You won’t be able to use it to pay for your order if it has insufficient or zero balance. 

To check the balance of your Boohoo gift card, follow these steps:

1. Visit the Boohoo website.
2. Go to the Check Gift Card Balance page. 
3. Enter your gift card number and PIN in the fields provided.
4. Click on Check Balance and see how much is left on your gift card.

Alternative: Contact Boohoo customers by sending a message through Facebook chat or submitting an online form. 

#4: Do Not Exceed the Limit of 5 Gift Cards per Transaction

Another reason your Boohoo gift card is not working is you exceeded the limit of 5 gift cards per transaction.

Boohoo policy states that the limit number of gift cards allowed per order is five. If you use more than that, you will get an error message.

To avoid this, follow these steps:

1. Count the number of gift cards you have entered at checkout. 
2. If you have more than 5 gift cards, remove some of them until you have five or fewer.
3. Ensure the total value of your gift cards covers the total amount of your order.

Checking this helps ensure a smooth and successful transaction. If the limit number isn’t the issue, proceed to the next step.

#5: Make Sure Your Gift Card Covers the Minimum Order Value

Boohoo has a policy that requires your gift card to cover the minimum order value of £5. If your order value is below that, you won’t be able to use your gift card.

You will get an error message: “Your order value is below the minimum required for this gift card”. 

To avoid this, follow these steps:

1. Check the total amount of your order at checkout.
2. If it is below £5, add more items to your basket.
3. Ensure your gift card balance is enough to pay for your order.

Tip: If the total amount of your order is less than £5, add more items until it reaches that amount or more. By doing so, you get to redeem your gift card successfully. 

#6: Do Not Use Boohoo Gift Cards on the App

If the problem involves the Boohoo gift card not working on app, use another platform to redeem your gift card. Boohoo has a policy that does not support using their gift cards on the app.

You’ll know this is the problem if you get the message: “This gift card cannot be used on the app.”

To address the situation, follow these steps:

1. Close the Boohoo app on your device.
2. Open a web browser on your phone or computer.
3. Go to the Boohoo website and log in to your account.
4. Use your Boohoo gift card at checkout as usual. 

Note: Using the website instead of the app is a workaround to successfully redeem your gift card when the Boohoo app doesn’t support it. 

#7: Use the Gift Card in the Correct Currency

Boohoo’s policy requires using a gift card in the same currency it was issued in.

If you use the gift card in a different currency, you will get the error message: “This gift card cannot be used in this currency.” 

To avoid this, follow these steps:

1. Check the currency of your gift card on your email or physical card.
2. Check the currency of your order at checkout. 
3. If they are different, change the currency of your order to match that of your gift card.
4. Click on the flag icon in the upper right corner.
5. Select the appropriate currency.

Important Tip: Double-check and adjust the currency as needed during checkout to avoid inconvenience and maximise your gift. 

#8: Use on a Different Browser

If you used a browser to redeem your Boohoo gift card but still face the issue, use a different browser.

Sometimes, your default browser is incompatible or outdated, causing problems using your gift card. 

To use a different browser, follow these steps:

1. Close the default browser you are using on your phone or computer.
2. Open a different browser that is compatible and up to date. 
3. Go to the Boohoo website.
4. Log in to your account.
5. Use your gift card at checkout as usual. 

Alternative: Another excellent option is using an incognito or private window. 

#9: Clear Your Browser’s Cache and Cookies

Another way to fix your issue with your browser is to clear its cache and cookies.

When the browser stores temporary files and data that interfere with using your Boohoo gift card, you need to do something about it.

Here’s how to clear your browser’s cache and cookies:

Chrome

1. Open Chrome.
2. Click on the three dots in the upper right corner.
3. Select Settings.
4. Scroll down and choose Privacy and Security.
5. Go to Cookies and other site data.
6. Click on Clear browsing data.
7. Click Clear Data.

Firefox

1. Open Firefox.
2. Click on the three horizontal lines in the upper right corner.
3. Select Options.
4. Click on the Privacy & Security tab.
5. Go to History.
6. Click on Clear Recent History.
7. Select Cache and Cookies.
8. Click Clear Now.

Safari

1. Open Safari.
2. Click on the gear icon in the upper right corner.
3. Select Preferences.
4. Click on Privacy.
5. Click Remove All Website Data.
6. Click on Remove to confirm.

#10: Wait for Your Gift Card to Be Activated Before Using It

Boohoo gift cards must be activated after you purchase them or receive them as a gift. If you use it before that, it will not work. 

To avoid this, follow these steps:

1. Check your email or physical card.
2. Find and read the activation instructions and terms and conditions.
3. Wait for the activation period or confirmation email before using your gift card.

If you have any questions or issues activating your gift card, contact Boohoo’s customer service. 

Here’s how to do this:

1. Via the Boohoo Facebook Page
2. Via the Virtual Assistant on the Boohoo Support page

Note: You will receive an email confirmation and reply within 24 hours. 

Recap

A Boohoo gift card is a convenient gift option, but sometimes, it doesn’t work due to a low balance or expiration date. To solve this problem, check your card balance and validity. Additionally, make sure you enter the card details correctly.

For more information about Boohoo, explore our blog!

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