The Freeview App on Firestick not working and you can’t figure out a solution?
We’ve got you on this one!
Regardless of the application, app issues on Firestick tend to share the same origin and could easily be identified and resolved.
All you have to do is grasp an understanding of your Firestick software and learn what could go wrong with Freeview app.
Here’s how to fix it!
To fix when the Freeview App on Firestick isn’t working, Reboot the service along with your device. Next, reconnect or hook up your Firestick to the WiFi and clear the app cache of the Freeview platform. Finally, update and reinstall the Freeview app.
Before we move on to the essentials, let’s understand what could cause this problem!
When identifying an issue with a particular platform, we’ll have to take into consideration the Software OS of the device.
For instance, if the Freeview app were to not work on a TV or a computer, the causes of the problem would be different.
However, on Firestick, general issues with the software of the device or application itself could cause this problem.
Let’s review this issue in a little more depth!
- The Freeview App is running an Outdated Version
- The Software of your Firestick is Outdated and needs updating
- There’s an issue with the Internet Connection on your Firestick
- The App Data of Freeview has been overfilled
We could talk a lot more about potential application blunders that could occur on your Fire TV.
The only proven way to identify this problem is to troubleshoot it so let’s go!
After understanding what could generally go wrong with the Freeview app on your Firestick, it’s time to jump into the solution guide.
Follow the respective chronological order of our solutions and do not leave any notes, alerts and tips unnoticed.
Important: Make sure that both your Firestick and TV are plugged in and are functional!
The standard “Restart & Reboot” is the first thing you should try, whatever the problem is on your device.
There is a high chance that the Freeview app is temporarily denying your access and needs a good software restart in order to get all services going again.
Solution: You should close the Freeview app, restart your Firestick and then retry!
Follow these instructions:
- Press the Home Button on your Firestick remote to exit the Freeview App.
- Once it has closed, press the Power Button on the remote.
- Wait for the Firestick to shut down.
- Unplug the Firestick from your TV.
- Stand by for 5 Minutes while the Firestick is discharging.
- Re-attach the Firestick to the respective HDMI slot on your TV.
- Turn on the device.
- Test the Freeview App.
Give your Firestick the required time to discharge. If you’re too impatient and keep the Firestick disconnected for too short, the reboot won’t discharge the streaming stick properly.
Note: Keep the Firestick unplugged for longer, to achieve better discharge results!
Clearing the App Cache might be your best move at this point.
What could target the Freeview app’s functionality is a piled-up app cache that has gathered over time.
This is nothing serious, but it’s strongly recommended to weekly or at least monthly wipe out the generated app cache of your Firestick, to maintain performance.
Here’s how to clear your Firestick and Freeview App’s data cache:
- On your Firestick, navigate to Settings.
- Choose Fire TV.
- Head to Applications by scrolling down a little.
- Select Manage Installed Applications.
- Select the Freeview App.
- Press Clear Cache and then Clear Data.
- Exit the tab.
Repeat this process for all applications on your Firestick, in case you’re starting to sense a slow-down in the device’s performance.
Note: The more time you use a certain application, the more app cache it will collect.
The chances that this problem is Network-Related are quite high.
Since all online platforms (Freeview included) require a stable and reliable internet connection, this is essential to be checked during our troubleshooting.
If your Firestick got disconnected from the WiFi or there are slow-downs on the network’s end, now it’s time to figure them out and troubleshoot them!
Here’s how to reconnect your Firestick to WiFi:
- Launch the Settings of your Firestick.
- Navigate to Network.
- Wait for the scanner to detect nearby networks.
- Select your Home Network.
- Type down the Required Password.
- Press “Connect”.
- Wait for the connection to be initialized.
Pro Tip: If you notice WiFi or internet problems on other devices hooked up to your network, perform a Hard Reset by unplugging the device from power for 5 minutes!
The next thing we’ll be doing is Updating your Firestick and the Freeview App.
Outdated Software versions are never a good thing, especially in your case.
The versions of your Firestick and Freeview must be compatible, in order to achieve a stable functional environment and have all services up and running.
Let’s update the Freeview app first!
How to Update the Freeview App:
- From the Firestick’s home screen, head to Settings.
- Press Applications.
- Click on the App Store Icon.
- Tick the “Automatic Updates” Box.
- Wait for the updates to start.
How to Update Firestick’s Software:
- Head to Settings.
- Select “My Fire TV”.
- Choose About.
- Press Check for Updates.
- Wait for the checker to conclude.
- (Optional) Press “Install Update” if one is yet available.
Once the update on your Firestick starts, the device will be unresponsive for the process’s full being.
The update could last several minutes at max and once it is done, the Firestick will undergo a Software Reset.
Note: Enabling automatic updates on your Firestick will upload the newest app versions.
Reinstalling the Freeview Platform is your best approach given the current state of the issue.
If you’re dealing with corrupted data from the Freeview app, reinstalling it is the only way to get the corrupted configuration erased and get a clean copy of the platform.
- Reinstalling the Freeview app will erase all in-app settings configurations!
Here’s how to reinstall the Freeview platform in easy steps:
- Head to Settings.
- Press Applications.
- Navigate to the “Installed Applications” tab and press it.
- Locate the Freeview App.
- Highlight the app and choose “Uninstall”.
- Wait for the app to be removed.
- Access your Firestick’s App Store.
- Locate the Freeview app and Download it Again.
- Launch the platform and Sign In using your profile.
If you get any prompts after launching the Freeview app as it was reinstalled, make sure to accept them. Those are terms of agreements and automatic updates for the platform.
Note: To re-apply any in-app settings of Freeview, photograph them before uninstalling!
Perhaps, there’s a global problem rather than an application issue on your Firestick.
What we suggest at this point is to perform a Factory Reset on your Firestick, in order to clear out this software malfunction.
This will have the settings configuration of your Firestick, along with all installed applications and saved data Erased, so proceed with caution.
Keep reading to learn how to perform a Factory Reset on your Firestick:
- Press the Home Button on your Firestick remote.
- Navigate to Settings.
- Choose “My Fire TV”.
- Scroll all the way down and select “Reset to Factory Defaults”.
- Finally, press “Reset” as soon as the pop-up message appears.
- Wait it out.
Based on your Firestick’s performance, the reset could vary between 5 and 10 minutes.
Make sure that the Firestick is left unbothered, thus, you’re not interacting with the device.
Alert: Hitting buttons on your remote could accidentally cancel the Firestick’s reset.
Hence, to fix when the Freeview App isn’t working on your Firestick, reboot the device and clear the app cache of the platform. Next, reconnect the Firestick to the WiFi and reinstall the Freeview platform from your device. Finally, Factory Reset the Firestick!
We hope that you were able to understand how to settle when the Freeview App on Firestick not working.
In fact, our solutions would help out with any application-related problem you’re having on your Firestick due to its proven functionality.
Come around to our online blog to read more solutions for your technical inquiries!
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.