How to Fix Freedom Mobile Data Not Working?

If you are experiencing the problem of Freedom Mobile data not working, you need to get an urgent solution.

The problems causing data not to connect include a lack of proper internet settings APN configuration. The same issue could be caused by an outdated device or an error in settings. 

To fix Freedom Mobile data not working, go to your phone settings under system and select update network settings. 

By updating network settings, you will remove any bugs or errors in your networks that may be causing the problem. 

If this does not work, you may have to update your APN or OS. There are several other causes of Freedom Mobile data, not working. 

To deal with these problems we are going to review all possible causes.

Reasons Why Mobile Data Not Working

You must first ask yourself the reason why your data is not working. 

There are a few possible reasons you should consider in troubleshooting your device.

• Your phone’s mobile data settings may have been messed up
• Your phone’s APN settings may not be updated
• Your phone’s operating system may be outdated and needs to be updated.
• Your device hardware may be misconfigured

Solutions to Freedom Mobile Data Not Working

The good news is that the Freedom Mobile data not working iPhone and android errors can be cleared in simple steps. 

Here are the main solutions to this problem.

Solution #1 Update Mobile Data Settings

The first solution to this problem lies in your data settings. You want to check your data settings and ensure that data is turned on. 

You must also check to see that your device is not in flight mode. 

If you confirm that you have sufficient mobile data and still do not access the internet, reset your mobile networks.

How to reset mobile networks for android

1. Go to Settings
2. Select System
3. Select Advanced 
4. Tap on Reset Options
5. Select Reset Network Settings
6. Enter your Password to Confirm the process
7. Tap on Settings

How to update mobile networks settings on iPhone

1. Go to Settings 
2. Select General
3. Tap on Transfer or Reset
4. Tap on Reset
5. Tap on Reset Network Settings
6. Input your pattern or password to complete the process.

Solution #2 Update Your Phone’s APN Settings

The Access Point Name Settings can also affect your connection to the internet. 

Whenever you purchase a new device or use a new SIM card, you must also update your APN settings.

APN settings help connect your device to the servers at Freedom Mobile. This is the only way to receive data and send it back online. 

If APN settings are not updated automatically, you have to update them manually.

How to update APN Settings on iPhone

1. Go to your Settings
2. Select Cellular
3. Tap on Mobile Data
4. Select Mobile Data Network
5. Input the correct APN settings and Restart your device to be able to access the internet.

APN settings for iPhone are:

• APN: internet.freedommobile.ca
• Username: (Leave blank)
• Password: (Leave blank)

Update APN Settings on Android Devices

1. Go to Settings
2. Select Mobile Data
3. Tap on Access Point Names
4. Tap on Add new APN
5. Fill the respective APN fields with the data below

Android APN Settings

• Name: Freedom Mobile
• APN: internet.freedommobile.ca
• Username: Leave blank
• Password: Blank
• Port: (Leave it blank )
• Proxy: (Leave it blank)
• MMSC: ( Leave it blank )
• Server: (leave it blank )
• Multimedia message port: (Not Set)
• Multimedia Message proxy: (leave blank)
• MNC: 490
• MCC: 302
• APN type: (default,supl)
• Authentication type: (none)
• APN protocol: (IPv4)
• Mobile virtual network operator: (none )
• Bearer: (Unspecified)

Select the newly added Access Point Name and use it. You may need to restart your device for the settings to take effect.

Solution #3 Update Your Phone Operating System

The next solution you must try out is in regard to your phone system. 

An outdated device will most likely mess up your usage of data and SIM services. 

As a matter of fact, it is not possible to install the necessary carrier settings on an outdated device. A device may be deemed outdated if it has been out of use for a long period of time. 

When you start your phone, it is necessary that you connect it to the Wifi to help the phone update automatically. 

If your device does not update automatically, a few steps can be taken.

Manually update the operating system on android:

1. Go to Settings
2. Open the Settings app
3. Scroll to the bottom and tap on System
4. Select System Update
5. Your Update Status will be displayed on the screen
6. If the phone is not updated follow the steps on the screen to update.

Note: Your phone requires a connection to the internet to download updates. Make sure you are connected to a Wifi when performing your system updates.

Manually update the operating system on your iPhone:

1. Go to Settings
2. Select General
3. Select Software Update
4. Tap on Automatic Updates
5. Select Download iOs Updates
6. Turn on Instal iOS Updates

Once you have turned on update downloads and installation, you must connect your phone to a Wifi. 

Give your phone some time on a Wifi connection for updates to be downloaded and installed. 

It may take up to 12 hours to download some updates.

Solution #4 Start Your Device in Safe Mode

If the above solutions do not make your case better, you have an option for starting the device in safe mode. 

This is an inbuilt tool used to troubleshoot and resolve errors. When you start your phone in safe mode, most services and processes are shut down.

With safe mode, any apps that could be blocking the functions of your data are shut down. 

As a result, your phone may be able to connect to the internet. Once you have resolved the problem, you can start the device in normal mode.

How to restart your device in safe mode

1. Press and hold your phone’s Power Button
2. Power options will show up including Shut Down and Restart
3. Tap and hold on the Restart Option
4. Once the restart option turns into the Safe Mode option, tap on it once.
5. Your phone will shut down and restart in Safe Mode automatically
6. Turn on Mobile Data and test your device to see if it connects to the internet.

If your device connects, the problem causing data failure will have been resolved. 

If this does not change your situation, chances are that your SIM card has a different problem.

Solution #5 Factory Reset Your Device

If all the above solutions fail, you have to factory reset your device. This option should not be applied unless it is absolutely necessary. 

Factory reset will erase all your data and settings. 

You will lose important apps, contacts, and media among others. You may however back up your files before resetting your phone. 

When you perform a factory reset, the phone is set back to brand-new condition. 

All apps, cache and bugs are removed. 

If your problem with Freedom Mobile data has to do with your device, it will be resolved.

1. Go to your Settings
2. Select General
3. Tap on Transfer or Reset iPhone
4. Tap on Erase all Content and Settings

Note: You can choose to transfer your settings in step 3 and follow the instructions on your screen. 

Once data has been transferred to another device for backup, proceed to reset your phone.

Reset android device

1. Go to Settings
2. Select Backup and Reset
3. Tap on Factory Reset
4. Select Reset device
5. Tap on Delete all
6. Enter your password or pattern to complete the process.

Summary

There are several steps you can take to solve the Freedom Mobile data not working issue. In most cases, the problem is something simple that can be resolved by changing settings. 

If the problem turns out to be complex, do not be afraid to try the above-advanced solutions. 

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