Foxtel Playback Error F1077 iQ5: (Don’t Panic! Easy Fixes)

Foxtel playback error F1077 iQ5? Well, don’t worry because F1077 has a straightforward fix!

Even though Foxtel is one of the leading streaming suppliers, errors occasionally interrupt user experience.

One of these errors is F1077, which appears on Foxtel iQ boxes to indicate that the streaming unit has lost internet connection or cannot play out the selected piece of media.

To resolve the F1077 error code on Foxtel iQ5, begin with validating the Wi-Fi or Ethernet connection. Also, renew the DHCP lease, and refresh or factory reset your iQ5 box.

Let’s start unwrapping!

How to Fix Foxtel Playback Error F1077 iQ5 in Easy Steps?

Tip: If you’ve never seen F1077 before, follow the steps chronologically!

1. Validate Your iQ5 Box Internet

Your Foxtel iQ5 streaming box must be connected to the internet via Ethernet or Wi-Fi, but never with both simultaneously since it can cause internet problems.

Error F1077 probably appears because your Foxtel receiver has been disconnected, so let’s get you reconnected.

How to Connect iQ5 to the Wi-Fi?

1. First, press the Home button on the Foxtel remote.
2. Move left to highlight and enter the Settings menu.
3. Hover over “Internet Connection” and press Select.
4. Go down and select the “Set up Wi-Fi” menu button.
5. Finally, find the Wi-Fi SSID and insert the password.

How to Connect iQ5 via Ethernet?

1. Get an Ethernet cable to link the modem and TV box.
2. Then, connect one side to your modem’s “LAN” port.
3. Plug the other side into the Ethernet port on your box.

Quick Tip: If you don’t know your Wi-Fi password and your modem has a “WPS” button, press the button and within 2 minutes, press the “Connect via WPS” on the Foxtel remote.

2. Perform Quick iQ5 Network Test

Now that your Foxtel iQ5 is connected, you must perform a network test to show whether error F1077 is appearing because of your internet.

It does not matter whether you’re connected to the Wi-Fi or via Ethernet, the network test will reveal if the Foxtel iQ5 box has access to the internet.

• To perform a network test, go to Settings → Internet Connection → Test Internet Connection → wait 2 minutes for the results.

If you see an exclamation mark, your Foxtel iQ5 is offline, which explains error F1077, so you must troubleshoot your modem.

You can check whether other Wi-Fi devices are online or not. If your iQ5 internet connection is intact, continue reading!

3. Update the Foxtel iQ5 Manually

The Foxtel error F1077 could appear because of a connection problem caused by outdated software.

There is a way to update the Foxtel iQ5 manually, so here are the steps:

1. Confirm your TV is connected to the box and working.
2. Press the Power button on the box to enter “Standby.”
3. When in standby mode, the LEDs on the front are red.
4. Press and hold the box’s Standby button continuously.
5. After 10 seconds, the box’s LEDs must turn solid blue.
6. Quickly release the button and press it again 3 x times.
7. This will trigger the Foxtel iQ5 manual software updater.
8. You must see “Preparing your iQ now” on the screen.

Note: The process may take up to 15 minutes, during which you must not interact with the box!

4. Check Your Foxtel Membership

The next step against error code F1077 on Foxtel is to check your membership and verify that the channels you’re viewing are included.

Another quick thing to justify is whether the playback error appears only when you’re attempting to view channels from one category.

For example, if the error appears only on Sports channels, it’s possible that your Foxtel membership plan does not include Sports, hence you must justify.

Here’s how to check your Foxtel membership and what’s included:

1. Go to My Foxtel Account and sign in.
2. Then, navigate to the My Package tab.
3. Look for a button called “View Details.”
4. Check the content under “Channel Packs.”

If you’re not subscribed to a channel you want to view, you’ll see Foxtel error F1077 and won’t be allowed into the stream.

Tip: You can add channels to your subscription from the My Foxtel Account page!

5. Renew Your iQ5 Box DHCP Lease

The DHCP is a way for your modem to assign an IP address to your Wi-Fi devices, such as the Foxtel iQ5 streaming box.

When you “renew the lease”, you will pretty much reset the DHCP on the modem, the TV box will receive a new address, and the connection error should disappear.

Note: Don’t worry, this method will not reset your modem or Wi-Fi settings!

Here’s how to renew the DHCP lease on Foxtel iQ5 in easy steps:

1. Press the Home button on the Foxtel remote.
2. Enter the “Settings” → “Internet Connection.”
3. Go down to “Connection Details” and Select.
4. Press the green remote button to renew the lease.

Tip: When ready, reboot your modem and Foxtel iQ5 simultaneously!

6. Set Your Picture to 1080i (Interlaced)

One of the possible reasons for the playback error on the Foxtel iQ5 streaming box is incorrect picture settings.

Sometimes, such a problem can prevent your TV box from being able to play out the selected content, leading to an error.

So, here are the steps to verify you’re using the correct picture settings:

1. Press the Home button and go to “Settings.”
2. Then, enter the “Advanced Settings” menu.
3. Scroll down to locate the “Picture Settings.”
4. Select “1080i” next to “TV Box HDMI Output” 
5. Lastly, press the “Back” remote button to save.

Now, with the correct picture settings, test whether error F1077 will continue to appear, and if it does, keep reading the solutions ahead…

7. Reset the System of Your iQ5 Box 

The next step is to reset the system of your Foxtel iQ5 streaming box, which is one of the most potent solutions when it comes to playback errors.

The reset on Foxtel iQ5 can be partial, such as the cache reset and a full reset, which will affect your settings, recordings and information.

How to Perform a System Reset on iQ5?

The system reset will only affect your login information since the process will erase the cache data, including your app’s login details.

You’ll need to sign in to each app individually after this:

1. Press Home on the remote and enter “Settings.”
2. Go to “Advanced Settings” → “Reset iQ System.”
3. Then select the red “Yes, Reset System” button.
4. Enter the PIN on the remote (by default “1-2-3-4”).
5. Follow the instructions to finalise the system reset.

Note: You’ll need to go through all the steps from the Guided Setup!

How to Perform a Whole Reset on iQ5?

The whole (factory reset) is the big gun solution and will affect your information; any data loss cannot be recovered. 

You’ll lose all your records, schedules, and custom settings, and you will need to reprogram your Foxtel remote when the reset is complete.

Here’s how to factory reset your Foxtel iQ5 in easy steps:

1. From the “Settings”, go to “Advanced Settings.”
2. On the remote, press 5 buttons: “0-6-1-1-Select.”
3. Info: You need to press the five buttons in order.
4. A prompt must appear on the Foxtel iQ5 screen.
5. Select “Installer Setup” and continue resetting.
6. Confirm by pressing “Select” on the iQ5 remote.

Note: Your iQ5 TV box may reboot several times during the reset.

8. Re-Sync Foxtel Box to Account

It’s not excluded that your Foxtel TV box has lost access to your account information, so the device is not allowing you into the channels and showing error F1077.

To resolve the issue, you must reboot the receiver and re-sync the device with the account, which is straightforward.

Follow the steps below to reboot and re-sync the box with your account:

1. Press the Power button on the iQ5 box for 5 seconds.
2. Alternatively, Unplug the power supply for 10 seconds.
3. If your TV box is not turning on, press the Power button.
4. Click here to re-sync your TV box with your account.

When your account is synced with the Foxtel iQ5 TV box, test whether error F1077 is still there!

Quick Recap:

Hence, when Foxtel playback error F1077 iQ5, you must check your internet connection, reboot your equipment and renew the DHCP lease.

Also, check whether the channels you are trying to view are included in the subscription and if yes, reset the system of the box.

For more Foxtel iQ5 troubleshooting, follow our blog!