Do you have an Echo Show microphone not working problem? Luckily, we have the straightforward solutions you’re looking for!
If your Echo Show microphone is malfunctioning, the main culprit may be your Wi-Fi connection.
Several devices may be connected to your network, slowing down your Wi-Fi speed and causing interference.
Or, simply, your microphone is turned off.
Make sure you did not accidentally turn off your Echo Show’s microphone to fix the issue. If you pushed the button by mistake, tap the button again to re-enable the mic and camera. Next, reboot your device. Disconnect it from the power source and connect it again.
Before you take the appropriate solutions, let’s discuss why your Echo Show microphone is not working.
If you have issues with your Echo’s mic, check whether the problem is with the microphone itself.
There is a possibility that an audio snag causes the malfunction. Here are other possible reasons your device’s mic is not working.
1. Poor Internet Connectivity
Sometimes, your Echo Show can run into Wi-Fi issues. It may be due to intermittent connection trouble or signal interference from other devices.
2. Room is too noisy
If the room is too loud, your Echo Show’s mic may not be able to capture your voice accurately. You should also be in the same room and talking to your device for the process to work.
3. The microphone is turned off
If you accidentally turn off your Echo’s microphone, Alexa won’t hear you. You’ll know it’s off if the button glows red.
4. Bad Positioning
A heavily trafficked kitchen or loud room can interfere with your Echo Show. Your device needs to be in an ideal spot.
These are some of the common reasons your Echo Show mic is not working.
Now, let’s move on to the fixes you can do at home.
Try rebooting your device before you use advanced solutions to fix your Echo Show mic problem.
Disconnect it from the power source, then connect it again. If this does not solve the issue, apply the following solutions below.
The first thing you should do is check whether the issue is with the Echo Show microphone itself. Something may be interfering with the audio, causing the mic to malfunction.
Also, disabling the microphone can reset the software. Turning it back on again from the disabled state can resolve the issue pretty quickly.
To tackle the issue, turn off your mic for a few seconds to clean up all lines of communication.
Here’s how to do it:
- Press the microphone button.
- You will see the light turn red on your device.
- Press the button again to turn on the microphone.
Note: If you turn off your Echo Show microphone, Alexa won’t respond to your voice commands until you turn it on again.
Tip: Also, you should turn off the camera in your Echo Show when you disable the microphone.
Another great option to fix the Echo Show malfunction is changing the location of your device in your house.
It may be in an area that makes it difficult to pick up your voice. You can solve the issue by moving your Echo to a quieter location.
Where should you put your Echo Show?
- In the corner of a room but away from the windows
- Mounted on a wall that’s not facing the windows
- On your bedside table
- On the edge of your kitchen counter but far from the sink
- On a shelf but away from other devices.
Note: The best place for your Echo Show is at the center of your room.
Your Echo Show mic not working problem could also be resolved by turning your device around.
The Amazon speaker uses beam foaming technology that helps pinpoint the voice of someone who is talking.
One effective way to determine whether someone close to your Echo Show is making too much noise is by observing its blue light.
When you say the wake word “Alexa” or “Amazon,” the blue light around the speaker will light up and point in the direction of the sound is heard.
Here’s how to check where Alexa is listening:
- Say Alexa’s wake word to check if it responds.
- Change the direction where your Echo Show points.
- Call Alexa again and see if it responds.
- Position your Echo Show in a way where it can hear you.
Note: If the light ring on your Echo Show turns red, it means the device is having difficulty understanding you. You want to see a solid blue color.
Teach Alexa to hear you better. Microphone problems may arise if your Echo Show can’t capture your voice accurately.
You can actually train Alexa so it picks up your voice amongst the noise. It will also be able to hear your voice even if you did not say your words clearly.
Here’s how to do this:
- Launch the Alexa app.
- Select the Menu option and tap on Settings.
- Tap Voice Training under the Alexa Devices menu.
- Finish the tutorial.
Note: You need to be in the same room as the speaker for the process to work.
If you have a dual-band router, try connecting your Echo to the 5G Wi-Fi frequency. This will decrease interference and strengthen the connection of your device.
It may also increase the range if you cannot move your Echo Show and router closer to each other.
Here’s how you can reconnect your Echo to 5G:
- Open the Alexa app.
- Tap Devices and select Echo & Alexa.
- Choose your device and tap Settings.
- Go to Wireless and choose Wi-Fi Network.
- Connect to a network name with 5G on it.
Note: If your network is not on the list of available Wi-Fi networks, scroll down and Add a network or tap Rescan.
As a last resort, reset your Echo Show and router. It’s like starting with a clean slate. It will fix a lot of problems, including your mic not working issue.
How to reset your router:
- With your router plugged in, find the Reset button.
- Use a paper clip to hold the Reset button for 30 seconds.
- Release the button.
- Wait for the router to turn back on.
How to reset your Echo Show:
- Press the Reset button near the power adapter port.
- Hold the button until the light ring turns orange.
- Wait for the light to turn off and then on.
- Open the Alexa app to go through the setup process again.
Tip: This solution often works for most people. If it does not, the last resort is to send the device for repair.
If none of the above solutions fixes the problem, there may be a deeper issue with the hardware. Try contacting Amazon.
They will likely walk you through everything you’ve already tried. But, once they diagnose that problem is with the mic itself, they’ll provide a replacement.
Read Next: Can I Use Alexa To Listen Remotely?
Now you know the reasons behind your Echo Show microphone not working and the steps you can take to solve it. These solutions are simple.
You do not need technical experience to perform them. You will now be able to use your Echo Show to stream videos and make the most of Alexa skills.
If the methods mentioned above do not fix the mic issue on your Echo Show, contact Amazon customer support.
They have experts to help diagnose the problem and recommend proper repairs or replacements.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.