Dish Network TV Guide no info available and you’ve randomly stopped receiving updates? This problem is already in the bag!
After numerous users complained about randomly disappearing information from their Dish Network TV Guide, we’ve been able to understand why and how to fix this!
We’ve listed the most successful solutions for troubleshooting your Dish TV Guide in a quick manner!
To fix when Dish Network TV Guide has no info available, enable the “My Channel” list filter and then Power Cycle your receiver box.
After that, update the Dish TV Guide, perform a Factory Reset on the receiver and wait out extreme weather conditions.
Let’s dive into the guide and first learn what is the cause of the problem!
Dish Guide No Information Available – Explained!
When troubleshooting, most of the users are missing out on essential information that they should be familiar with to address the issue accordingly.
That’s why we’ll go over some simple causes of the problem to unlock your troubleshooting potential at once!
Here’s why no info is available in the Dish Guide:
- Incorrect Guide Filtering Settings Enabled
- Service or Subscription Issues with Dish
- A Problem with the Receiver Device
- Heavy Weather Conditions
- Obstructed/Blocked Signal (interference)
- The TV Guide is Outdated
In the most common sense possible, this is what could hide some or all of the channels (and info) within your Dish Network TV Guide.
Proceed with the guide to troubleshoot this issue!
Dish Network TV Guide No Info Available – 1 Minute Fix!
After learning all about the issue with your Dish Network TV Guide and why it occurs, it’s time that we start.
We’ll address all of the causes and reasons we’ve reviewed above, with the upcoming solutions in our guide to target all possible issues with the Dish TV Guide!
Let’s proceed with the guide!
Solution #1 Show the “My Channels” List
First, we suggest checking in on the Filters of the TV Guide.
Chances are that you’ve enabled a particular viewing mode for your Dish Network TV Guide, that is hiding most or all of the channels, due to the filter being related to a feature you’ve not subscribed to.
What you should do during this solution, is make sure that the Dish Network TV Guide is set to the “My Channels” option – list.
This will display all of the Dish Network channels that you should have available along with your subscription at all times.
Here’s how to show the “My Channels” list from the Network Guide:
- On your Dish Remote, press the “Guide Button”.
- Press the Options Button, once within the guide.
- From the available settings, select “My Channels”.
- Press the OK Button.
- Wait for the Guide to shift.
Once you’ve selected a particular filter preference, the guide will soon shift. It’ll start displaying channels, according to your filtering selection in the settings.
Note: Once the “My Channels” list is selected, you’ll see all channels that are available!
Solution #2 Reboot your Dish Receiver
In this solution, we’ll be troubleshooting your receiver directly, by performing a Reboot on the device.
Although it is a simple workaround, you never really know when restarting your device is going to help with the underlying problem you’re experiencing currently.
Keep reading to reboot your Dish Network Receiver in easy steps:
- Use the Reiver Remote to press the Power Button.
- Wait for the receiver to completely shut down (all of its lights should go off).
- Unplug the Power Adapter of the Dish Network TV Receiver.
- Standby for a total of 5 minutes, while the receiver is shut down.
- Re-attach the power cord of the receiver back into the source.
- Press the Power Button of the receiver in order to start the device up.
- Wait for the receiver to fully boot up.
- Test the Dish Network TV Guide…
It’s important to give the receiver at least 5 minutes before plugging its power cord back into the source. This is the optimal time needed for the receiver to undergo full discharge.
Alert: Plugging your Dish Receiver into the source straight away will prevent it from discharging.
Solution #3 Update the Dish Guide
Perhaps, Updating the Dish TV Guide will settle the problem with the missing info!
The update is triggered by restarting your box in a specific way and the update prompt will appear upon starting up the device, allowing you the update.
You’ll be guided through the updating process via prompts, that’ll appear on the associated with the receiver TV box.
Here’s how to update the Dish Guide in easy steps:
- Locate the Power Button on the Dish Receiver itself.
- Press the button until the receiver turns OFF.
- Disconnect the Dish Network power cord from the wall outlet.
- Wait for 15 seconds.
- Press and hold the Power Button for exactly 10 seconds.
- Wait for the device to load up.
- Press “OK” when you’re prompted to update the TV Guide.
Alert: Using the remote to shut off/turn on the receiver will prevent the update from appearing.
Solution #4 Restart your Dish Service
If your Dish Network subscription has expired, you’ll be unable to view any of the information available in the TV Guide.
In that set of thoughts, you’ll have to renew your subscription in order to benefit from the Dish Network TV Guide and view channel info and more.
- Navigate to mydish.com/myaccount and sign in using your account!
Upon signing in to Dish, you’ll be provided with both a username and password to log in to the Dish website. From there, you’ll be able to manage your subscription, and more!
Once logged in to the Dish website, head to “Subscription” and press “Pay to Restore Services” on the “Account Disconnected Overlay” page.
Once you’ve clicked the pay button, you’ll be guided through the setup, to reactivate your account. Make sure that your associated payment source has enough funds available!
Note: Based on your Dish subscription, the expanses will vary.
Solution #5 Reset the Receiver Device!
If nothing worked so far, then perhaps performing a Factory Reset on the Dish Receiver will bring back the Guide’s information that you’re missing out.
It’s an end-measure and solution, so make sure that you’ve tried everything in our guide so far, before proceeding.
- The factory reset will erase all stored information on your Dish Receiver!
Follow these steps if you’re unclear about how to factory reset the Dish Receiver:
- On your Dish Remote, press the MENU button twice in a row.
- Hit the Home Button three times one after another.
- Select Receiver.
- Choose Tools.
- Press on “Reset to Factory Defaults”.
- Confirm that you want your receiver to undergo the reset.
Once the factory reset on your Dish Receiver has begun, you must wait out the process patiently, without doing anything in addition.
Interacting with the receiver in any way, may interrupt the factory reset and result in software faults with the receiver.
Note: Once the factory reset is completed, your receiver will be reverted to the setup screen!
Solution #6 Wait or Find Support
Waiting it out is your best bet at the moment. After trying everything there is to try, it’s time to pass this problem to Dish and let them handle it.
The chances now are that Dish is having some technical difficulties and they need some time to work on the faults.
After a while, your info in the TV Guide will be resumed and you’ll be able to view channels and everything available for your Dish Network.
Note: If your TV Guide is not resolved by the next 12 hours, contact Dish immediately!
In the meantime, you could contact Dish for more info regarding the issue!
Report everything that you’ve tried in this guide so you can avoid doing the same solutions again. With a bit of luck, the team of professionals will identify and solve the issue in no time!
Thus, to fix when Dish Network TV Guide no info available, select the “My Channels” list to appear and proceed with rebooting the TV Box.
After that, update the Dish guide, restart your subscription service and factory reset the receiver.
We hope that this guide was helpful and for more relevant content, check our blog!
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.