When your Canon Pixma MX492 keeps restarting, it can be very frustrating. Know that you are not the only one with this problem.
A lot of people have taken to the Internet to report the same. Fortunately, we have the solution!
The most common culprit is a bug. The loop begins when you plug in the printer and switch it on.
It may also be attributed to a power issue or wrong network settings. Be sure to check if your printer drivers are up to date.
Canon has yet to address the problem in its official support forum. For now, here’s what you can do.
First, clear your printer’s print queue. To rule out network problems, disconnect your printer from the Internet. If this doesn’t work, reset the network settings. Then, download and install the latest drivers if available.
In this article, we’ll discuss the solutions in detail. But, before that, let’s talk about the possible reasons your Canon Pixma printer keeps restarting.
Causes of Canon Pixma MX492 Printer Keeps Restarting
Some Canon Pixma MX492 owners believe the reboot loop is due to a software update that Canon recently released.
But, this has yet to be confirmed by the company itself. So, here are other possible causes.
✅ Power Issue
Either too many devices are connected to it or you enabled automatic power. It is also possible that your printer has insufficient power.
You want to look at your printer’s power situation whether it’s from a faulty outlet or cable.
✅ Wrong Network Settings
There could be a problem with the printer’s settings. You may have set up the DNS server incorrectly.
Using the wrong settings can cause your printer to not connect and keep on restarting.
✅ Corrupted Print Jobs
The data sent to the printer is incorrect or the instructions provided by your Canon Pixma MX492 are wrong.
The corrupt print data system then results in repeated rebooting.
✅ Outdated Drivers
Another possibility is the drivers are either corrupted or outdated. Check if your printer is running the latest software version.
These are the possible reasons your Canon Pixma printer keeps restarting. Now, let’s proceed to the solutions.
Canon MX492 Keeps Restarting Full Fix Guide
If your Canon Pixma MX492 keeps restarting, the first thing you should do is check the connection between your printer and your computer.
If the connection is loose, try tightening the cables. Then, check for damages and replace broken cables.
If the issue persists, we suggest you try the more advanced troubleshooting steps below.
1. Clear Your Printer’s Print Queue
Usually, simple solutions like unplugging it from the wall outlet can resolve your printer’s continuous rebooting issue.
However, there are cases when the problem can continue to persist and cause more issues.
This is mostly a symptom of a crowded print queue where your printer’s software can’t keep up. If the queue becomes overloaded, the printer can restart in an effort to clear it.
Here’s how to manually clear your printer’s queue:
- Open the Canon printer software on your computer.
- Click on the Display Print Queue button.
- On the Printer tab, select Cancel All Documents.
- Select Yes to confirm the removal of existing print jobs.
Note: You want to make sure to delete all active print jobs in the queue, then restart your Canon printer.
2. Disconnect Your Printer from the Internet
Your Pixma MX492 printer should connect to the internet without any issues.
However, there are cases when keeping it linked to the internet can cause some major malfunctions.
One common issue that can occur when your printer is connected to the internet is it can keep on restarting.
To stop your printer from restarting, you want to disconnect it from the internet.
- You can choose between unlinking it from your network or simply choosing to not allow it to connect to the internet.
It will make things simpler for your printer so it only needs to deal with your computer rather than the network.
Here’s how to properly disconnect your printer from the internet:
- Locate the WiFi button on your Canon printer.
- Press and hold it until the ON light starts flashing.
- Press the Black button twice.
- Press the WiFi button.
Note: You’ll know the WiFi is disabled when the WiFi notification light is switched off.
Solution #3: Change Your Canon Printer’s DNS Settings
If you need your Pixma MX492 printer to continue connecting to the internet, you do have an option that can fix its rebooting issues.
You can go into your printer’s network configuration and change its DNS settings.
Doing this can give it a better connection and avoid any issues it can experience.
Using bad DNS settings can slow down your printer and cause it unexpectedly restart.
Here’s how to change your printer’s DNS settings:
- On your printer’s software, go to Setup.
- Select Device Settings, then LAN Settings.
- Choose Other Settings, then go to Other TCP/IP Settings.
- Select IPv4.
- Choose DNS Server, then Manual Setup.
Tip: You can use a DNS server like Google’s. Type 220.127.116.11 under primary and 18.104.22.168 under secondary.
Solution #4: Block Outgoing Connections from Your Printer
There are also other ways that you can limit your printer’s connection to the internet.
Blocking all of its outgoing connections can resolve your printer’s rebooting error.
You will need to go deeper into your printer’s configuration. However, getting it fixed means that you won’t have to deal with it restarting in the middle of a print job.
Here’s how to block outgoing connections from your printer:
- Open Windows Firewall on your computer.
- Go to the Exceptions tab on Windows Firewall.
- Check the File and Printer Sharing box.
- Click the OK button to confirm your selection.
Solution #5: Reset Your Printer’s Network Settings
Network errors with your printer can cause it to malfunction.
If it can’t connect to the network or the internet, your printer can keep on restarting until it can resolve the connection.
To give your printer a fresh connection, you can reset its network settings.
Doing this allows your printer to reconnect and use a brand-new set of settings.
Here are the steps to reset your printer’s network settings:
- On the printer’s Home screen, select the Setup option.
- Choose the Device Settings option.
- Navigate to Reset Settings.
- Choose LAN Settings only.
- Select Yes to confirm.
Note: Your printer needs to be turned on for this method to work as it relies on you going through your device’s configuration.
Solution #6: Install the Latest Firmware for Your Canon Pixma MX492
If none of these steps fix your printer’s restart issue, you can update your printer’s firmware to the latest version.
Getting the latest versions of your device’s firmware will improve your printer’s performance and resolve any software problems that can cause it to restart repeatedly.
Here’s how to correctly install the latest drivers on your printer:
- Make sure your printer is powered ON.
- Press the Setup button to open the menu.
- Navigate to the Device Settings option.
- Find the Firmware Update option.
- Press OK to confirm.
Note: Your printer’s firmware and drivers are not the same. In this case, we’re updating your printer’s firmware, and it controls your device’s operations.
Even when using the latest drivers, your printer continues to restart, you will need to reset your machine.
A reset will revert your printer’s settings and configuration getting rid of the causes of the error.
To reset your printer, you can go through its settings and choose the Reset option.
At this point, your Canon Pixma MX492 keeps restarting error is resolved.
You can now enjoy using your printer to print your important documents without the hassle of it restarting.
If the issue still persists, you can contact Canon’s technical support team for assistance.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues.