How to Fix Blinking Orange Light On Xfinity Modem?

Are you noticing a blinking orange light on Xfinity modem? If so, you’re not alone! 

This blinking orange light is what the modem is trying to tell you that it is having trouble communicating with the internet.

To fix this issue, you need to reset the modem. 

To do this, you can unplug the modem from power for 5-10 minutes, and when you plug it back in, power it on.

Read on for the steps on how to fix a blinking orange light on your Xfinity modem.

What Causes Blinking Orange Light On Xfinity Modem?

When an Xfinity modem isn’t communicating properly with the internet, it can send out a series of status codes to Comcast and take some additional steps to get back online. 

The blinking orange light occurs because of this and is caused by a problem in the modem’s communication stream.

Here are a few possible causes of an Xfinity blinking orange light:

✅ Damage in Splitter

The modem and splitter are part of a double-redundant system. This means that if either component fails, the other component compensates for that failure. 

✅ Modem Overloading

If multiple devices are being used simultaneously, it may overload your modem and cause a blinking orange light.

✅ Scheduled Maintenance or Outage

If you are experiencing scheduled maintenance or network outage, the modem will send out a request for assistance to Comcast.

✅ Outdated Firmware

If your modem’s firmware is outdated, that can cause communication problems with the network and can result in a blinking orange light.

✅Heating Issues

If there is a heating issue in your house, the modem will have to work overtime trying to maintain the temperature of the modem, which could result in a blinking orange light.

Note: Be sure to check the power-safety light on your modem as well, which can indicate that the modem is having difficulty communicating with the network.

How To Fix Blinking Orange Light On Xfinity Modem?

The following steps can help fix a blinking orange light on your Xfinity modem:

Step #1: Check For Outages

Once you’ve troubleshot all of your wired connections, you can check if there is any outage in your area, such as local outages or problems with your ISP. 

To do this, visit the website of your ISP. 

Check their status page or any notices they may have posted in terms of outages in your area. 

If there is an internet outage in your area, you will likely have to wait until the outage has been resolved before moving to the next step(s).

If there are no notices about any kind of outage in your area, check the status of your ISP by using the Ping Test or You Get Signal. 

These sites will allow you to check for connectivity issues to see if there is a problem with your internet connection or not.

If you can check your status with one of the above sites and it shows that you are having no problems, continue Step #2.

Step #2: Check For Updates

One of the first steps you can take to fix an Xfinity blinking orange light is to check for updates. 

Comcast periodically updates the firmware in your modem; if you have not updated it recently, it could cause communication issues and result in a blinking orange light.

To fix this, follow these steps:

• Check for firmware updates by going to the modem status page and clicking on modem firmware.
• There you will find a list of available updates. 
• Click on one of the options, and your modem will be updated.
• Then, reset your modem and your internet connection to ensure that the firmware update has been installed.
• If the update did not install, scroll down the page and click on modem firmware again. It will tell you which updates are available. 
• Once you install the update, restart your modem and your internet connection.

Note: Make sure you let your modem reboot after the update. 

Some modems reboot themselves, while others will require you to reboot them to complete the process manually.

Step #3: Check Wired Connections

If you are using a splitter to connect your modem to your Xfinity service and the orange light is still on, the problem may be in the wired connections rather than the modem. 

To check these, you will need to use a hard-wired connection rather than a wireless one.

Here’s how to fix this:

• Make sure that your modem and splitter are connected to each other with the proper power cord. 
• You will need to check the Ethernet ports on both devices. 
• These should be green, and if they aren’t and one of them is plugged into a surge protector, unplug it and plug it directly into the modem. 
• If you have a different wiring configuration, check each of the individual ports on the splitter to ensure that they are working properly.

Note: Check each of the wires that connect between your modem and the router. 

Ensure that each wire is in a secure connection and that there are no problems with the cables.

Step #4: Power Cycle Your Xfinity Device

If you are still seeing an orange light on your Xfinity modem and have tried the above fixes, then you should try power cycling your modem.

Here is how to do it:

• Locate the power cord on your modem. The power cord is usually black and should be plugged into a wall outlet.
• Unplug the power cord from the modem, and then unplug it from the wall outlet.
• Wait a couple of minutes, then plug the power cord back into the modem and then into the wall outlet.
• When you have completed this step, plug the power cord back into your modem. Try to use your modem to access the internet. 

If the internet connection works, then it means that your modem is communicating properly with the network.

If the internet connection does not work, then you will need to try step #4 to solve your problem.

Alert: Power cycling your modem is different from power resetting it.

Power cycling involves unplugging the device, waiting a few minutes, and plugging it back in.

Power resetting requires you to hold a button on your modem for 10 seconds until you see the lights stop flashing.

Step #5: Switch to A Wired Connection

An easy and quick way to fix the orange blinking light on the Xfinity modem is to switch to a wired connection. 

If you are currently connected wirelessly, try connecting with a wired connection.

To do this, you will need to follow these steps:

• Plug the power cord from your modem into a wall outlet.
• Connect one end of an Ethernet cable to the internet port on the modem and the other end of this cable to any open port on your computer.
• You will have to use a different wireless network or a wired network to access the internet.

When the modem is connected via an Ethernet cable, it will begin to send a series of diagnostic commands to Comcast’s servers. 

These commands are a different set of requests requiring another “handshake” process before they get a response from Comcast.

If you are still seeing an orange blinking light on Xfinity modem after this, switch back to wireless for a few minutes and then switch back. 

This is because the LED may be flicking between wireless and wired modes.

Note: Make sure that your computer is turned on and your modem is plugged into the wall outlet.

Step #6: Try Another Coax Outlet

Another good place to look into is the installation of the coaxial cable. 

It’s possible that the cable was incorrectly connected during the installation or that there was a problem with it being connected. Try using a different outlet.

Make sure you do the following:

• Disconnect the coaxial cable from your modem and take it with you to the new location.
• Disconnect the modem from power and make sure it’s not plugged into the same outlet.
• Plug in the new coaxial cable and connect it to your modem.
• Turn your modem off and wait for it to come on.
• Connect the modem back to power.
• Try getting on the internet.

Step #7: Contact Support

If you’re still experiencing communication problems with your Xfinity modem, contact Xfinity support and explain the situation. 

They should be able to help you identify and fix the problem.

Bottom Line

Thus, to fix the blinking orange light on Xfinity modem problem, you need to first check the updates and drivers for the modem. 

Try software and hardware updates for the modem. 

Sometimes a new driver can solve the problem. If those don’t work, then you need to power cycle your Xfinity device.

Read Next: How To Reset Xfinity Modem in Easy Steps