If you’re having issues with the Amazon Fire Stick payment failure error, let me share with you the fool-proof steps to fix it once and for all!
I recently had issues with my Firestick, and it’s not allowing me to download apps due to a payment failure.
I set out to fix it and found the most effective solutions to fix this problem.
Let’s go ahead and fix your issue.
To fix the Amazon Fire Stick payment failure, you want to activate and configure your 1-Click payment settings. You also want to enter a valid billing address on your account, so Amazon will allow you to purchase content and apps in their stores.
Before we go ahead with the solutions to resolve this error, let’s discuss what causes the purchase failure issue.
What Does Purchase Failure Mean on Firestick
There are several circumstances why this can happen on your Firestick.
The most common one is that the country and address are not configured correctly.
There are instances when your devices can be registered in several countries. You want to change it and supply a valid address.
1. Internet Connectivity Issues
A bad internet connection is another cause that you don’t want to overlook.
With your devices unable to connect to the Amazon servers, your payment will have a hard time going through.
2. 1-Click Settings Not Set Up Properly
This setting can most likely cause this error if it’s not set up correctly. Activating it and configuring it will resolve this problem in no time.
3. Registered Using A Different Country
If you’re not in the US, it’s likely you have registered on multiple storefronts. It can confuse the system and show this error.
4. No Proper Billing Address
You need to set up a valid billing address so your payments to Amazon can go through.
5. Wrong Payment Details
It’s easy to type in the wrong payment details. Updating it helps to resolve this issue so you can continue to enjoy Amazon’s service on your Firestick.
Now that you understand the issue, we can now proceed to the troubleshooting steps.
How to Quickly Fix Purchase Failure on Firestick Error
If you’re getting the purchase failure problem on your Firestick, the quickest way to resolve it would be to double-check your device’s connection.
Sometimes, it’s as easy as your internet is down or your Firestick is disconnected from your WiFi.
Restarting your Firestick also helps, as it can flush out any bugs or glitches that are affecting your device. Give it a quick restart and check if you still get the error.
Don’t worry if it still comes up. You’re going to need a more advanced way to deal with it.
The good news is that we have all the proven solutions for this particular issue.
Solution #1: Change the Country of Your Amazon Account
Having multiple Amazon devices can mean an inconsistency with your account.
For sure, you might already have an Amazon account that you use for shopping. You can certainly use the same account for devices like your Firestick.
The problem lies when there is an inconsistency in your chosen country on your Firestick. It’s possible that you have one account, but it’s set to two different countries.
To fix this error, you want to change the country and keep it the same for all your devices on the same account.
Here’s how to properly change the country on your Amazon account:
- Log in to the Amazon account associated with your Firestick.
- Select Accounts and Lists.
- Go to Content and Devices.
- Click on the Preferences tab, then select Country or Region Settings.
- Change the country to your current one.
Pro Tip: If you have multiple Amazon devices, you might have to check each one and set the same country for all of them.
Solution #2: Update Your Account’s Billing Address
Even though you will pay with your card, the billing address is still important information that Amazon will ask you.
It’s possible that this can get overlooked while you’re setting up your account.
After all, Amazon will only ask your region first and is usually satisfied after you select one.
However, when payment is involved, it will require you to enter a valid billing address.
Here’s how to update your billing address on your Amazon account:
- Log in to your Amazon account.
- Select the Payment Options button.
- Choose your payment method.
- Select Edit.
- Enter your billing address and hit Save.
Note: You want to ensure that the billing address you enter is in the same country as the selected region.
Solution #3: Update Your Payment Settings
One of the reasons why you might be getting the payment failure message on your Firestick is an expired card or an outdated payment method.
You can easily forget this since it’s more of a set-it-and-forget-it type thing.
You want to check your payment settings and update them with your latest information so your purchases will go through.
Here’s how to update your Amazon payment settings:
- Go to Manage Your Content and Device on your account.
- Choose Preferences.
- Select Digital Payment Settings.
- Go to Edit Payment Method.
- Choose a different one from the list or add a new one.
Note: You can check if your payment methods are expired on this page so you can update your card.
Solution #4: Activate and Configure Your 1-Click Purchase Settings
There’s a lot going on with your Amazon account. Since it includes different devices, you want a much faster way to make purchases.
Buying apps or content on your Firestick can take some time, and errors can occur.
Fortunately, they have a 1-Click purchase feature that will make things a lot easier for you.
Here’s how to activate and configure 1-Click on your Amazon account:
- Open your Amazon Account Settings.
- Navigate to the 1-Click Settings option.
- Toggle the switch to On to enable it.
- Go back to your Amazon Account Settings.
- Go back to 1-Click Settings, then select Make Default on your address.
Solution #5: Deliver the App to Your Firestick Using the Browser
If you’re getting the purchase failure error on your Firestick, one of the options you can try is to get the app or content using your browser.
There’s a way for you to add apps from your computer to your Firestick.
You do want to make sure that you can purchase using your browser. If you can, this is an option that you can try so that you don’t have to deal with the error on your streaming device.
Here’s how to send an app or content from your browser to your Firestick:
- Go to the Apps and Games page on Amazon.
- Browse through the apps or search for the one you want.
- Select the app to access the download page.
- On the Deliver to box, select your Firestick.
- Click on Get App.
Note: Wait for a few seconds and check your Firestick to see if the app you got from your browser is installed on your device.
Solution #6: Re-Register Your Firestick to Your Amazon Account
Bugs and glitches are unavoidable and can happen to your Firestick at any time.
The problem starts when you experience a major one, and trying many solutions out does not fix it. If this is the case, there’s only one way to resolve this error.
You will need to deregister your device and then register it again to your Amazon account. It’s not the most elegant of solutions, but it’s certainly useful if everything fails.
Here’s how to re-register your Firestick to your Amazon account:
- Go to your Firestick’s Settings.
- Select My Account, then Amazon Account.
- Choose Deregister.
- Restart your Firestick and select Register.
- Enter your Amazon email and password to register your Firestick.
Note: De-registering your Firestick will remove all the content that’s linked to your account.
These are the proven solutions to eliminate the payment failure issue on your Firestick.
If nothing seems to work, you can restart your Firestick to factory settings and check if that resolves the issue.
Now that you know what causes the Amazon Firestick payment failure error and how to fix it, you can take the necessary steps to take care of it.
These are all easy solutions, and you should be able to get apps straight to your Firestick in no time.
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Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.