Is your Alexa Household Profile not showing? We could address this problem easily!
When there is a functionality problem with a particular app (Alexa), the causes for the problem tend to be common.
The solutions are as easy to understand as what could be causing the problem and you’ll learn all of that just by checking out our guide!
To fix when Alexa’s Household Profile won’t show up, reboot your device and reconnect it to the internet. Next, access Amazon through a new account and then with an activated VPN, update the platform and have it reinstalled on your mobile device.
Let’s review all of the following solutions in complete depth with our troubleshooting guide!
After going through a really brief check of what’s to come in our guide, it’s time to review the complete solutions.
In order to properly manage and address the problem with your Amazon app, follow our solutions in chronological order and do not skip any of them!
Perhaps, the Alexa profile is not showing up because of an internet problem!
What you should do as your first solution is to have your device reconnected from the internet, in case an issue with the WiFi has occurred.
Even if your device is already connected to a WiFi network or to cellular via Mobile Data, reconnect your mobile from the internet and check if the Household Profile would appear.
Let’s learn how to reconnect your device both from WiFi and Mobile Data!
Reconnecting from WiFi:
- Launch Settings on your device.
- Head to “Wireless”.
- Access the “WiFi” tab.
- Locate the network you’re already connected with.
- Press the “Info” button.
- Select “Disconnect”.
- Reconnect to the same network on your device.
Reconnecting from Mobile Data:
- Access the settings on your mobile device.
- Head to “Cellular”.
- Enter the “Mobile Data” tab.
- Locate the Activation Slider for the mobile data.
- Turn off the mobile data.
- Wait for 30 seconds.
- Turn on the mobile data again.
Alert: If using mobile data, make sure that your phone plan has enough Mbps!
Many users shared that they’ve managed to resolve this problem with their Amazon Alexa profile app by acquiring a VPN to alternate their real-time location.
Once you’ve selected the VPN you’ll be using, download it onto your mobile device and launch the application. Wait for the VPN to load and then go to “Servers” in order to select your new IP.
You should test with a location from Europe (if you’re from the US) and the other way around.
Feel free to test multiple locations and access the Amazon app from as many locations as possible to figure out if the problem has been resolved.
Once you’re done, however, make sure to disable the VPN and revert back to your original location for the rest of the guide.
Note: If on a PC, make sure that the VPN is also disabled from the system tray!
Perhaps, the Amazon application on your device is running back on versions.
That could be the culprit due to which you’re not seeing the Household Profile option within the platform.
Simply update the Alexa app to fix the “Alexa Household Profile not showing” problem!
Your device must be connected to the internet in order to update the app, so double-check your connection.
Here’s how to update the Amazon app on your mobile device easily:
- On your mobile device, launch the App Store or Google Play (based on your OS).
- At the navigation panel at the bottom of the app, press “Manage Applications”.
- Wait to be taken at the list of installed applications.
- Scroll down or use the search field to locate the Amazon Alexa app.
- Once found, highlight the app and press “Check for Updates”.
- Wait for the update checker to conclude.
- (Optional) If there’s an update available, press “Update”.
Once the update of the app begins, do not cancel it until it has finished itself. It could be the cause for the formation of corrupted data with the Amazon Alexa app.
Tip: While in the settings of the Amazon Alexa app, enable ‘Automatic Updates’ for the platform!
Too much app cache could be causing problems with the functionality of the software!
What you should do is make sure that all of the generated app caches from the Alexa app on your phone are cleared and accounted for.
Especially using the app for too long, could be the prerequisite for piled up app cache.
If you’re unclear about how the app cache is cleared, follow these instructions to learn how:
- On your mobile device, launch the Settings application.
- Navigate to the Storage section of the mobile settings.
- At the bottom navigation pad, press “Applications”.
- Seek out the Amazon Alexa app and highlight it using the checkbox next to it.
- Highlight all apps that were recently used.
- At the top-right corner of the page, press “Clear Cache”.
- Wait for the cache to be cleared.
It is quite important to often trigger a cache clearing for the installed apps on your mobile device.
This is a way to maintain optimal app performance and not slow down your phone much.
Alert: Overfilled app cache could also cause issues with the performance of your device.
Perhaps, your Amazon account is to blame for the problem with the Household Profile!
What you should do in this solution, is either create a new Amazon account to access the app or use one of a family member, friend or one that you own, apart from your current one.
This way, you’ll determine whether the Alexa profile is related to the version of the app or to the account.
- Through a browser, head to Amazon Registration Taband create your new account!
From there, set a username, password, email and all personal info required, to establish your new Amazon account.
Once you’re ready with the new account, get your phone, access Amazon Alexa and sign out of your current profile.
After that, you’ll be able to test whether the Household Profile configuration is going to appear on your app when accessed with an alternative Amazon account.
Note: Make sure to revert back to your old account, once you’re done with the testing.
One of the easiest ways to take care of this problem is to have the Amazon app reinstalled.
This quick way out of the problem is effective since it will restore all of the app’s settings to factory default, potentially eliminating any bugs that have recently occurred.
For this purpose, you must have access to the app store on your phone and know how to delete applications!
Here’s a quick guide to follow on how to remove and then re-add the Amazon app:
- Head to Settings > Storage > Applications on your mobile device.
- Locate the Amazon Alexa App, select it and choose “Uninstall”.
- Download the app from the App Store of your device.
Note: Ensure you’re logging in with the same account you’ve used before after the reinstall.
Many users have reported that the Household Profile is available on the web!
There, you’ll have complete access to the feature, unlike on your mobile device, where you’re experiencing a bunch of problems.
All you have to do is head to the Amazon Web Page, log in with your profile and seek out the Household Profile Feature from the Navigation Tab.
You should note that any changes made to the feature using the web version will be applied to your account globally, on all logged devices.
Alert: Be careful what changes you make to the Household Profile feature through the web.
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Thus, to fix when Alexa Household Profile not showing, you should reconnect your device to the internet and access Amazon through a new account. Next, turn on Amazon while using a VPN and test out the browser version and reinstall the Amazon app.
If you’re interested in hearing more from us, you should check out our online technical blog!
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.