How to Fix Foxtel Error Code PE2005? (Fix It Fast!)

The Foxtel error code PE2005 could occur both within the Foxtel TV app and within the Foxtel mobile app.

It’s quite hard to identify what it means because the error’s description only says:

“Error code: PE2005”

However, we’ve found that the error is connection-related, so we’ll help you solve it!

If you keep getting the Foxtel TV app PE2005 error code, restart your Foxtel receiver and ensure it is connected to the service. If you’re encountering the error through the Foxtel GO mobile app, update the operating build and reinstall the application.

There’s much to uncover, so let’s get started!

What is the “Foxtel Error Code “”PE2005”””?

For the duration of the error code, Foxtel will not stream any available content or provide you with access to the broadcast settings.

The issue is often associated with futile connection speeds (Foxtel GO) or issues with the cable service or installation (Foxtel Now TV service)

Let’s identify what causes the occurrence of the PE2005 error code on either platform!

PE2005 Error On the Foxtel GO App

Very slow device connection speeds.
Outdated version of the application.
A temporal Foxtel GO maintenance.
Uncleared device app cache or data.

PE2005 Error On Foxtel Now Service

Improper installation of the iQ box’s service cable.
A temporary Foxtel “Now” outage or maintenance.
Misconfigured live TV/on-demand TV box settings.
Issues with the streaming live/on-demand content.

Let’s next learn how to solve those problems!

How to Fix Foxtel Error Code PE2005 on iQ TV Box?

Tip: Before we start, determine whether the PE2005 error code occurs while streaming live TV or on-demand content.

1. Power Cycle the Foxtel iQ Box

Performing a power circulation on your Foxtel streaming equipment is the most straightforward method to address service failures.

The power cycle is exceptionally effective against non-lasting issues with the box’s system or service, resolving errors such as PE2005.

Here’s how to perform a power circulation on the Foxtel TV box:

Disconnect the power cable from the back of the Foxtel box.
Next, wait for 60 seconds while the receiver is power cycled.
Connect the power adapter in your Foxtel box and the outlet.

Tip: Switch between several channels to check whether error PE2005 appears on all of them!

2. Refresh the Foxtel Service Line

Improper connection of the Foxtel box equipment, especially in the service cable, can result in broadcast discrepancies, pixelation and PE2005.

So, the next step is to address any issues with the service by unplugging and reconnecting the data cable.

Refresh Service – Foxtel iQ Box (Satellite)

Locate the cable connected to “AERIAL IN” on the box.
This is the satellite dish cable, so unplug it from the port.
Wait for 60 seconds and reseat the service cable tightly.

Refresh Service – Foxtel iQ Box (Internet)

Locate the service Ethernet cable connected to the Foxtel box.
Unplug the Ethernet from the back of the modem and your box.
Wait 60 seconds and reconnect the service cable on both ends.

Pro Tip: If using a Wi-Fi connection, “Forget” and reconnect to the network!

3. Check the Foxtel Server Status

A potential Foxtel service outage is one of the leading causes of the occurrence of the Foxtel PE2005 error code.

Depending on your Foxtel service, it is possible to identify ongoing service outages by checking the status identifiers of Foxtel’s network partners, Telstra and Opticomm.

Here’s how to identify outages based on your service:

For Cable TV outages, check Telstra’s Outages Page.
For Satellite outages, check for locally bad weather.
For Opticomm setup, check Opticomm Network Status.

Note: Outages are typically resolved within a day!

4. Refresh the iQ TV Box DHCP

To receive an internet connection, your iQ TV box uses a DHCP protocol, and your modem assigns the address automatically.

Sometimes, error PE2005 appears due to a network problem, hence, refreshing the DHCP lease and getting a fresh IP address for your TV box may help.

Here’s exactly what to do to renew the DHCP lease:

Press the Home button on your Foxtel remote.
Go to Settings and then “Internet Connection.”
Scroll down, find and select “Connection Details.”
Finally, press the green button on your remote.

Tip: We recommend rebooting your iQ TV box and then testing for error PE2005.

5. Reset Your iQ TV Box System

One of the most powerful solutions against Foxtel error PE2005 is the factory reset, which has a significant downside.

Restoring your iQ box to default will permanently erase the following:

All series links, recordings and schedules.
All the customised settings will be deleted.
Your Foxtel remote will be disconnected.

Factory Reset for iQ3, iQ4, iQ5

First, press the Home button on the remote.
Go to the left and enter “Advanced Settings.”
Using the iQ remote, press “0-6-1-1-Select.”
Finally, select “Installer Setup” and confirm.

Factory Reset for iQ and iQ2

Press the “Active” button on the remote.
Go to “Setup” → “Advanced Settings.”
Using the remote, press “0-6-1-1-Select.”
Lastly, select the “Installer Setup” prompt.

When your Foxtel iQ TV box is reset to defaults, test for error PE2005!

How to Fix Foxtel GO Error Code PE2005 on Mobile?

So, if you see error PE2005 on mobile, the steps below are for you!

1. Reconnect to the Internet

An unstable internet connection is perhaps one of the primary causes for the occurrence of the PE2005 error code on mobile.

You must verify that the device’s connection to the Wi-Fi or cellular is stable and reliable to support Foxtel broadcasts and eliminate the error code.

How to Reconnect Mobile From Wi-Fi?

Open the “Settings” app on your mobile smartphone.
Go to “Wi-Fi” and press the activation slider once.
Wait for 30 seconds and turn on the Wi-Fi feature.
Connect with your home Wi-Fi network from the list.

How to Reconnect Mobile From Cellular?

Open the “Settings” app on your mobile smartphone.
Go to “Cellular” → “Mobile Data” and tap the slider.
Wait for 20 seconds and re-activate the mobile data.
Open the Foxtel GO app and attempt to broadcast.

Tip: You can identify the current internet speeds of your mobile at Ookla’s speedtest.net.

2. Update the Foxtel Go App

Assuring the Foxtel mobile app is on its latest software version available is vital for preventing faults in the software and eliminating error codes.

Foxtel periodically releases newer firmware versions for the “GO” app available on mobile, so the next step is to update the streaming app!

How to Update Foxtel GO on Apple’s iOS?

Open the App Store platform on your Apple–iOS device.
Next, tap on your profile icon at the top part of the page.
Navigate to the “Available Updates” found at the bottom.
Find the Foxtel GO application in the “Installed” section.
Tap on the “Update” button to upload the latest app build.

How to Update Foxtel GO on Android?

Access the “Google Play” application on your Android.
Tap the profile icon and go to “Manage apps & device.”
Scroll down and locate the Foxtel GO app in the section.
Tap on “Update” to upload the latest Foxtel GO firmware.
Launch the Foxtel GO app and stream available content.

Alert: A stable and reliable internet connection is required for updating Foxtel GO!

3. Clear Foxtel Go Cache Files

The PE2005 error code Foxtel can be caused by overwhelmed app cache storage.

When this data gets corrupted, the mobile app starts showing errors, so you must clear the generated app cache and data piled on your mobile device’s storage.

How to Clear App Cache & Data On Android?

On your Android, open the “Settings” app.
Navigate to “Apps” and select “Foxtel GO”.
Next, click on “Storage” for full data access.
Tap on “Clear Data” and then “Clear Cache.”
Exit the configuration panel and test Foxtel.

How to “Offload” Apps On Apple’s iPhone?

Open the “Settings” app on your iPhone.
Navigate to “General” → “iPhone Storage”.
Locate Foxtel GO within the storage page.
Tap “Offload App” to deactivate Foxtel GO.
After waiting 10 seconds, tap on “Load App.”

Note: You cannot launch offloaded applications on your Apple device!

4. Reinstall the Foxtel Go App

The most potent resolution for error codes on Foxtel GO is to perform a clean reinstallation of the mobile app.

The reinstallation will rebuild the integrity of the Foxtel GO system files, purging corruption and unstable data packets responsible for error PE2005.

Warning: The reinstallation will erase all saved Foxtel GO settings!

How to Reinstall Foxtel GO On Android?

First, open the Google Play Store on your Android device.
Go to your profile settings and tap “Manage apps & device.”
Locate Foxtel GO, highlight the app and choose “Uninstall.”
Use Google Play’s search field to locate the Foxtel GO app.
Tap on the “Download” button to acquire the platform again.

How to Reinstall Foxtel GO On Apple’s iOS?

Locate the Foxtel GO app on the homepage of your iPhone.
Hold the app for 3 seconds to access the app action menu.
Tap on “Remove this app” to uninstall Foxtel from the device.
Then, go to the App Store and find the Foxtel GO application.
Finally, tap on the cloud icon to download Foxtel GO cleanly.

Reminder: Verify that you’re signing in with an activated Foxtel account!

Quick Recap:

When Foxtel error code PE2005 appears on the mobile app, clear the app cache files and reinstall the software.

If the same code appears on the TV app, perform a power cycle on the Foxtel iQ box, inspect the wiring, clear the cache, and perform the factory restoration.

Finn Wheatley

Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.