Why does Prime Video keeps crashing on Roku TV? This is nothing to worry about…
Although the Prime Video application is perfectly compatible with the Roku OS, the app often encounters functionality problems.
However, such issues are typically quickly resolved, so in this guide, we’ll show you some of the best techniques to restore your Prime app on Roku!
If the Prime Video app keeps crashing on your Roku TV, start by rebooting the device and checking for a newer firmware version. In addition, clear the Prime Video app cache data on your Roku, inspect the WiFi connection strength, and reinstall the Prime application!
There is much more to discuss, so keep reading!
Why Does Prime Video Keeps Crashing On Roku TV?
To entirely understand what causes the Prime Video platform to crash so randomly on the Roku device, it is mandatory to review all of the underlying causes.
There could be multiple factors influencing the unusual behavior of the platform, so let’s get into details before troubleshooting.
Here are the most prevalent causes for Prime Video platforms on Roku:
Prime Video App Keeps Crashing On Roku TV – 7 Ways to Fix!
Tip: Follow our solutions in consecutive order!
1. Restart the Roku TV Device!
The first thing to attempt whenever encountering app issues with the Roku device is to reboot the system software.
It is a proven method to resolve any application glitches or issues with the installed channels or the functionality of particular settings that won’t allow Prime Video to work.
Here are the steps to reboot the software of a Roku TV device:
- Press on the remote to bring up the home screen.
- Scroll up/down and navigate into the “Settings” tab.
- Next, go right until the “System” tab is highlighted.
- Then go right until the “Power” is selected and enter.
- Then select “System Restart” and then “Restart.”
- Confirm by pressing “OK” on the Roku remote control.
How to Power Cycle a Roku Device?
There’s another advanced way to reboot a Roku device that won’t function properly, and this type of reboot is called the “power cycle.”
To power cycle a Roku device, all you have to do is disconnect the device from the power supply for 30-45 seconds in order to refresh all services.
Note: If you’re utilizing a Roku streaming stick, unplug the stick from the back of the TV.
2. Verify Roku Device’s Internet
Timed out the connection between the Roku device and the network device could cause the Prime Video channel to crash.
There is an easy way to identify if the Roku device is still paired to the WiFi network and update the connection in case the internet is not accessible – offline.
How to Update Roku Device’s Wi-Fi?
- Navigate to the Roku home page.
- Next, access the “Settings” page.
- After that, Navigate to “Network.”
- Next, press “Set up connection.”
- Finally, choose the “Wireless“ tab.
How to Setup Wired Connection On Roku TV?
If using a TV device with an in-built Roku OS and there’s an Ethernet port, you’re also able to set up a wired connection with a nearby router.
All you need for the purpose is a standard Ethernet cable long enough to reach one of the ports on the back of the WiFi network router.
To set up a wired connection on Roku, connect the TV to the router and go to Settings > Network > “Set up connection” > “Wired.”
Info: If the system detects the Ethernet cable, the TV will be supplied directly from the router!
3. Sign In & Out of Prime Video
There could be a problem with Prime Video involving your account, so re-logging is another easy step to prevent the platform from crashing again.
If the Prime Video channel stays open for long enough, you should navigate to the settings and quickly sign out and sign in to the app!
Here are the instructions to relog from the Prime Video account saved on the Roku:
- First, open the Prime Video app on the Roku device.
- Highlight “Settings” within the app using the remote.
- Then, press “OK” and scroll down to reach the options.
- Highlight the “Sign out” option from the menu’s bottom.
- Press “OK” and wait until you’re back at the login page.
- Re-insert the user info used for signing into the account.
- Press on the “Log in” button to sign in to Prime Video.
- Test the Prime Video application for about 1-2 minutes.
Tip: If you have forgotten any login credentials, use the “Forgot” button on the login page!
4. Check for Roku or Prime Updates!
Another reason why the Prime Video platform keeps refusing to work on your Roku is due to an outdated firmware version.
Roku updates are released periodically, so it is mandatory to keep the device updated to gain access to the newest application features, options, and bug fixes!
Notice: The Roku device must be connected to the internet to update the application!
How to Update Roku TV Firmware?
- First, press “Home” on the Roku TV remote control.
- Navigate to “Settings” and access the “System” tab.
- From there, press “System Update” > “Check Now.”
- Wait until an update is validated and press “Update Now.”
How to Update Prime Video Firmware?
- Open the Roku channel store on the device.
- Stay within the store for 10 seconds and exit.
- Wait for a Prime Video update to be pushed out.
Info: Opening and exiting the Roku channel store will push an update to all pending applications, including Prime Video. An “Updating Prime Video” message should appear.
5. Clear the Roku App Cache Files!
To relieve the Roku device from extra utilization and resolve the issue with the Prime Video channel, you should clear the cache data for all apps.
When you open the Prime Video later app, the software will generate the data again without bugs, corruption, or missing files.
Press the following buttons on the Roku remote to clear the app cache:
- Push the “Home” button on the remote.
- Next, press the “Home” button five times.
- Next, push the “UP” remote button once.
- Then, push the “Rewind” button two times.
- Finally, push “Fast Forward” two times.
- Then, wait until the Roku device reboots.
Info: To erase all of the app cache files, the Roku device must power off.
6. Uninstall and Download Prime Video!
The most potent solution whenever Prime Video keeps crashing on Roku is to uninstall the platform and download it again.
There could be an underlying issue with the software files of the application, resulting in constant crashes, which can only be solved by a reinstallation.
Here’s how to reinstall the Prime Video channel on your Roku TV:
- Navigate to the home screen of the Roku TV.
- Go to “Streaming Channels” and open the tab.
- Next, scroll down and highlight “Prime Video.”
- After that, pick the “Remove Channel” option.
- Open the Channel Store on the Roku device.
- Locate the Prime Video app and highlight it.
- Then, press the “Add Channel” remote button.
Notice: Remember that removing the app will erase your account info and settings!
7. Restore the Factory Roku Settings!
In case you’re still encountering problems while attempting to stream Prime Video, the problem could be with the Roku device rather than with the platform.
To address any software failures with the Roku OS, you should restore the initial device settings from the Roku settings menu.
Follow these steps to perform a factory reset on the Roku TV device:
- Press “Home” on the Roku remote control.
- Navigate to “Settings” and choose “System.”
- Scroll down to “Advanced System Settings.”
- Next, select the “Factory Reset” menu option.
- Enter the on-screen “verify” code to proceed.
- After that, follow the rest of the instructions.
Note: Once the Roku device finishes initializing, you will be sent to the device setup screen!
Quick Recap:
Hence, to fix when Prime Video keeps crashing on Roku TV, reboot the Roku device first and check if there’s a newer firmware update available.
If the problem persists, clear the Roku TV app cache, sign out, then in the Prime Video account, and reinstall the channel.
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Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.