We’ve run into a problem Apple Music prompt. Well, you’re not alone. Usually, when users try to subscribe to the Apple Music service or access their account information, a “we’ve run into a problem, try again” error appears.
To solve the “we’ve run into a problem” prompt on Apple Music, start by checking the network connection and restarting the Apple Music app as well as the device.
Also, all users need to check the Time & Date of their device and update the firmware version.
Let’s next explore the most-frequent reasons and causes!
Apple Music We’ve Run Into A Problem Try Again?
There could be several reasons why the “we have run into a problem, please try again” error message appears on the Apple Music app.
Therefore, it is essential to recognize all potential causes to effectively troubleshoot the Apple Music app.
The following are possible causes of Apple Music error messages:
- Poor Network Connection
- Server Outage or Maintenance
- Device Bugs or Glitches
- Outdated App Version
- Incorrect Apple ID Details
- Issues with Payment Method
- Incompatible Device or OS version
- Incorrect Date & Time Settings
Now that we have identified the causes, let’s jump right into the troubleshooting!
Solutions To Fix We’ve Run Into A Problem Apple Music?
To fix the “we have run into a problem, try again” message from your Apple Music app, you should attempt the solutions below.
Let’s jump right in!
1. Restart Your Apple Device!
Restarting the Apple Music device clears temporary bugs and glitches and refreshes the device’s system and network connection.
So, go ahead and restart your device to see if the issue with the Music app will then be gone.
Here is how to restart your Apple device:
- Press and hold the Power button on your device.
- Hold until the “Slide to power off” slider appears.
- Then swipe the slider to the right to turn off the device.
- Wait for 30 seconds and press the power button again.
- The Apple logo should appear and the device will turn on.
Info: After restarting your device, check to see if you have a strong network connection.
Also, open the Apple Music app, and see if the error message still appears when you try to stream.
2. Sign Out > Sign In iTunes!
Usually, the “we have run into a problem, try again” message pops up when the user tries to subscribe to any Apple Music service in the app.
So, signing out of the iTunes Store account from the device and then resigning into the Apple device mostly resolves the issue with the app.
Here is how to resign into your iTunes account:
Step #1 Sign Out From iTunes Account
- Hold your iPhone device.
- Go to the device Settings.
- Tap on the iTunes & App Store.
- Tap on your account Apple ID.
- Tap on the Signout.
Note: Restart your mobile device after signing out from the account!
Step #2 Sign In To Your iTunes Account
- Navigate to the device Settings.
- Tap on the iTunes & App Store.
- Tap on your account Apple ID.
- Enter the correct credentials.
- Sign in to the iTunes Store account.
Note: After signing in to your iTunes Store account, launch the Apple Music app and subscribe to any services or perform any other activity to see if the same error message appears.
3. Refresh Apple Music Session!
If resigning to your iTunes account does not resolve the issue, you should also re-sign to your Apple Music account.
Simply sign out of your Apple Music account and sign back in to refresh the login session and hopefully, the annoying “problem” message will disappear.
Note: Make sure your device is connected to a stable network connection!
Here is how to resign into the Apple Music account:
- Open the Apple Music app on your device.
- Tap on the Account icon, then Sign out.
- Then exit from the Apple Music app.
- Relaunch the Apple Music app.
- Enter the correct credentials.
- Sign in to your Apple Music account.
Important!
We recommend you double-check every detail of your Apple ID/ iTunes Store account, including payment method information, to ensure that everything you entered is correct.
4. Inspect the Device’s Connection!
Make sure your device has a good and stable network connection because it is possible that there was a network issue when you tried to access the Apple Music app.
If that’s the case then the “we have run into a problem, try again”, will definitely appear.
- Simply reboot your WiFi router and turn it OFF/ ON to stabilize the internet!
If you’re using cellular data on your Apple Music app device, make sure it’s enabled for the Apple Music app. In addition, try turning the data on/off to refresh the network on your device.
How To Enable The Cellular Data For Apple Music App?
- Hold your mobile device.
- Navigate to the device Settings.
- Then tap on Mobile Data.
- Scroll down from the list.
- Locate the Apple Music app.
- Enable with the toggle button.
- Launch the Apple Music app.
Reminder: Don’t forget to disconnect from the WiFi when using cellular data!
5. Check for Service Outage
Occasionally, an outage of Apple Music may often result in a “we have run into a problem” error message.
So, you don’t have to worry, simply check to see whether an outage is happening in your area for peace of mind.
- Visit the Apple System Status page to check for Apple Music’s current status!
If there is an outage, just wait until the status is updated, and then try to subscribe to any service using the app to see if the same message appears or not.
In case there is an outage you should know that these outages might last up to a few hours at a time so be patient.
Note: In case there is no outage and the Music app services are online, keep reading!
6. Adjust The Date & Time Settings
If you’re still getting the “we’ve run into a problem, try again” error message, check to see if the date and time on your Apple device are set up correctly for your location’s time zone.
If the date and time are set up wrong, update them and see if the issue is resolved.
Here is how to adjust the date & time settings:
- On iPhone or iPad: Go to Settings > General > tap Date & Time.
- On a Mac: Go to Settings > General / System Preferences > Tap on Date & Time.
- On your Apple TV: Go to Settings > General > Date and Time.
Reminder: Verify that your device is connected to the internet.
7. Update Your Apple Device Software
It is very crucial to keep updating your Apple device software version to prevent the device from issues such as the Apple Music error message.
This is why it’s important to check whether there are any pending updates that you could apply to your Apple device as soon as possible.
Here is how to update the Apple device software version:
- On iPhone/ iPad: Go to Settings > General, then tap on Software Update.
- On Mac: Go to System Settings > General > Software Update.
- Apple TV: Go to Settings > System > Software Updates > Update Software.
- Apple Watch: Go to Settings > General > Software Update.
If you have another device other than the devices mentioned above, then consult your device manual to see the appropriate way to update your device software.
7. Test with Another Apple Device!
In case you have tried all the above troubleshooting ways, but the error message is still prompting, then try using the Apple Music app on a different iOS device.
You can use the Apple Music app on iMac, Macbook, iPhone, iPod, Apple TV and more so feel free to test.
In case the error appears only on one Apple device, then simply perform a factory restoration to clear the software and all bugs and glitches.
In addition, you can attempt to reinstall the Music app from your device, which is another great way to solve the “we’ve ran into a problem” error.
Note: Make sure to use the same Apple ID account on another device!
Quick Recap:
Whenever you experience “we’ve run into a problem Apple Music”, restart your device, re-sign into the iTunes Store and Apple Music account.
In addition, ensure that your iOS device is connected to reliable internet and adjust the date & time as per the time zone.
Read Next: Why Can’t I Share Playlist On Apple Music? – Learn How to Fix
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites. Check out more about him here.