TruConnect Mobile Network Not Available? – Fix Guide

Kevin Wood Updated on
truconnect mobile network not available

You can fix the TruConnect Mobile network not available error in just minutes following our guide.

Before you start fixing your network issues, confirm whether it is a personal problem. In some situations, the lack of a network could be a provider’s problem. 

Confirm with other TruConnect users to find out if they are suffering from the same problem.

To fix TruConnect’s mobile service problem, you have to select the appropriate network provider and network mode. 

Under Mobile Networks, you have to choose either Sprint or T-Mobile as your provider. These are the two service providers for TruConnect depending on location.

Besides choosing a mobile provider, you should also ensure your network settings are updated. Start by confirming SIM registration and then check other aspects. 

For these solutions and more, read further.

Causes of Network Problems on TruConnect

causes of network problems

There are many causes for the TruConnect service not working. The solution approach used depends on the problem and its cause. 

The main causes of these connection issues are:

  • Using improper TruConnect APN settings
  • Selecting inappropriate Network Mode
  • Selecting an inappropriate Network Provider
  • Not setting your Mobile Networks well
  • A bug or error with your phone that needs fixing

There are some bugs and errors that could mess up your system.

These errors can be fixed by taking simple steps such as restarting your phone. 

Before you opt for our advanced solutions, try restarting your phone. Remove the SIM card and insert it again to see if things change.

How to Solve TruConnect Mobile Network not Available

not available

If you have tried all the above options and still suffer from the TruConnect no-service error, you need to advance. 

The advanced solutions include adjustments to most of your device settings and networks.

You may also have to consider your hardware at some point. Below are the main solutions.

Solution #1 Activate TruConnect SIM Card

For new SIM cards, you must first activate the card before you start using it.

activate truconnect sim

If you just purchased a SIM card that has no service, return it to get one with service. 

If you fail to activate a new SIM card, it is deactivated after some time.

As soon as you get your new SIM card, activate it to continue enjoying TruConnect services.

How to activate a TruConnect SIM card

  1. Insert your newly purchased SIM card in your phone that accepts TruConnect
  2. Turn on your Phone 
  3. Dial 611 and hit Call
  4. You will receive a message saying Welcome to TruConnect
Note: If you do not receive your message immediately, wait for about 30 minutes and try again. 

If your efforts fail you must contact customer care.

Solution #2 Update Access Point Names

update access point names

The APN settings of your phone perform a lot of functions. Among these functions is to create a link between your phone and the service provider. 

Whenever you purchase a new SIM card or device, the APN settings should be updated. 

On most networks, APN updates occur automatically. However, some devices fail to update automatically. 

If you are experiencing network errors, it is prudent to check and update your APN.

How to Update TruConnect APN Settings on Android

apn settings on android
  • Go to your Settings
  • Select Connections
  • Tap on Mobile Networks
  • Select Access Point Names
  • Tap on Add or + button
  • Fill the APN fields with the relevant information as listed below.

APN Details

  • Name: newapn
  • APN: wap.truconnect.com
  • Proxy: Leave Blank
  • Port: Blank
  • Username: guest (case sensitive)
  • Password: guest (Case sensitive)
  • Server: Blank
  • MMSC: Blank
  • MMS proxy: Blank
  • MMS port: Blank
  • MCC: Blank
  • MNC: Blank
  • Authentication type: Blank
  • Type: default,supl(Case Sensitive)
  • Protocol: IPv4/IPv6
  • Roaming protocol: IPv4
  • Bearer: Unspecified

How to Update TruConnect APN Settings on iPhone

apn settings on iphone
  1. Go to Settings
  2. Tap on Cellular
  3. Select Cellular Data Network
  4. Enter all the necessary APN details as shown below

APN Details

  • APN: wap.truconnect.com
  • Username: guest
  • Password: guest

MMS Details

  • APN: wap.truconnect.com
  • Username: guest
  • Password: guest
  • MMSC: Leave Blank
  • MMS Proxy: Leave Blank
  • MMS Max Message Size: 1048576
Note: You must restart your phone to be able to apply the changes you have just made here. 

If this does not resolve your problem, move to the next step.

Solution #3 Select the Appropriate Network Operator

The network operator is supposed to be selected by your phone automatically. However, sometimes your phone may fail to choose the right operator. 

select network operator

This is especially if you are traveling across regions that switch to roaming.

You can update your mobile operator from your settings.

Even if you will not be changing, it is prudent to just check and confirm you are using the right network. 

Here are the steps to select an operator on Android:

  1. Go to Settings 
  2. Select Mobile Networks
  3. Tap on Tethering and Networks
  4. Tap on Network Operators
  5. Select Network Operator
  6. Turn off Automatic Selection
  7. Tap on Tmobile or Sprint depending on the option available in your location
Note: You must first turn off automatic selection to choose the preferred operator and if you do not find the preferred network, click on search.

Selecting the preferred operator on iPhone

  1. Go to your Settings
  2. Tap on Celular
  3. Tap on Mobile Data
  4. Tap on Mobile Networks
  5. Turn off Automatic Selection
  6. Select TMobile or Sprint as your operator

If this solution does not work to fix your problem, turn on automatic selection again and try the next steps.

Solution #4 Set Network Mode to Automatic

Besides choosing an operator, your phone must also choose a network mode in which it operates.

set network mode

The network mode simply refers to the available network mode in the region you are in. 

For instance, there are places where you can access 4G or 5G while in others you only use 3G.

If you are in an area without a 4G network, your phone should select 3G to continue working.

Most phones are set to automatically select the available network mode. However, sometimes someone may interfere with settings. 

In other situations, the phone may fail to choose the best available network. You can correct this by updating the network selection to Automatic.

Selecting Network Mode on Android

  1. Go to Settings
  2. Tap on Connections
  3. Select Mobile Networks
  4. Tap on Network Mode
  5. Select  GSM/WCDMA (auto mode)
Note: If this selection is already set, do not change the network mode. 

In some modes, this option is listed as 2G/3G/4GLTE.

modes of network

Selecting Network Mode on iPhone

  1. Go to your Settings
  2. Tap on Mobile Data
  3. Select Mobile Data Options
  4. Tap on Voice and Data
  5. Select 4G VoLTE to use 4G for voice and data
  6. To Turn off 4G press 3G

Unlike android where you can select all the preferred networks at once, on iPhone you have to select each network mode independently. 

If you are having network connection issues, downgrade to 3G from 4G to see if it works.

Solution #5 Reset Mobile Networks

Tracking the exact cause of network errors can be a big task. In many situations, you may try finding the solution to these problems without success. 

reset mobile networks

If you are unable to resolve this by the above steps, try resetting all your networks.

This will remove all settings on your Mobile networks. 

While it is a good solution, it will also erase your network data such as Wifi passwords and Bluetooth pairings.

How to reset networks on Android

  1. Go to Settings
  2. Scroll down to Backup and Reset
  3. Tap on Reset
  4. Select Reset Networks
  5. Select Reset Settings
  6. Enter your security lock to give permission
  7. Tap on Reset Settings again to complete the process

Reset Networks on iPhone

  1. Go to Settings 
  2. Select General
  3. Tap on Transfer or Reset Device
  4. Select Reset
  5. Tap on Reset Network Settings
  6. Enter your Security Lock to confirm

With that, you will have changed your network settings to default. This should help clear all the errors affecting your networks.

Solution #6 Factory Reset Your Device 

If the above options fail, your last hope will be to reset your phone. Before you choose this option, ensure that you have ruled out the possibility of faulty hardware. 

factory reset

To do this, try using your SIM card in another person’s phone to see if it has a network. Also, try using another SIM card on your phone to see if it gets network.

If you are certain that the problem is not related to the phone or SIM card hardware proceed.

Factory resetting your phone will lead to the loss of all data on your phone. Make sure you backup important files on the cloud or another phone first.

Hot to factory reset on Android

  1. Tap on Settings
  2. Select Backup and Reset
  3. Select Factory Data Reset
  4. Tap on Reset
  5. Tap on Erase Everything 
  6. Enter your Password or Pattern to Confirm
  7. Confirm to Erase all data

How to factory reset iPhone

  1. Go to your Settings
  2. Select General
  3. Tap on Transfer or Reset iPhone
  4. Select Reset iPhone
  5. Enter your Security Lock 
  6. Tap on Reset to confirm

Summary

To solve the TruConnect Mobile network not available error, you must consider all possible causes. 

This post highlights the most important steps needed to get your phone working again. 

Consider all the steps until you find a solution. If all fails, get a new SIM card and port your number.

Read Next: Can I Use My Truconnect SIM Card in Another Phone?