Don’t know why the Xfinity stream not working on Roku? In this post, you will definitely find out why and learn how to troubleshoot like an expert.
Moreover, we will discuss why your stream does not work and what you can do to resolve the issue at home.
Following our methods and recommendations, you just can’t go wrong so keep reading!
To Fix Xfinity Stream on Roku, first ensure that your Xfinity device is working correctly. Make sure that it is turned on, the streaming is flowing correctly, and that there aren’t any general hardware malfunctions.
Now, we will jump into more details for people with more complex causes so there is nothing to worry about. We got you covered!
Why is Xfinity Stream Beta Not Working on Roku?
There is more than one reason that could impact your Roku and Xfinity workflow.
Your streaming services generally depend on your network and later in the post we will address this concern.
First, you should perform the obvious general troubleshooting so we can start excluding possibilities right away!
Method #1 General Troubleshooting
There are a few approaches that you would need to start with and if they do not help, you will slowly build up your way to more complex solutions.
- Ensure that Roku is linked to the same network as your Xfinity device.
- Restart Xfinity device.
- Restart Roku device.
- Hardwire your Roku to the network (optional).
- Reset Roku account credentials and re-login.
- Verify all cables, disconnect and reconnect from scratch.
- Test hardware cables for malfunctions.
Method #2 Relog Xfinity Beta Channel
Another quick fix you can apply to your Roku TV in case your Xfinity stream isn’t running correctly is to sign in & out of the beta stream channel.
This method is known to refresh the streamflow and resolve any temporal issues within your Roku TV.
This could also help with general issues related to your account so make sure to apply this step accordingly before proceeding any further.
To perform this method, follow the steps we have provided for the process down below:
- Enter the Xfinity App on your Roku TV.
- Navigate to Settings and head to the Account Tab.
- Locate the Sign Out options.
- Wait for a while and then click on Sign In.
- Enter your Xfinity Credentials and click on the log-in button.
Now, head to the Xfinity beta channel and see if the issue persists.
If it does and you still can’t figure out how to deal with the Xfinity stream on Roku not working, feel free to proceed with our next method.
Method #3 Check Internet Network
Another general issue that could interfere with your Xfinity beta channel is a bad network.
Having slow internet speed or interference could really prevent your Xfinity channel from working because the connection could be damaged.
In case your network has a bad signal, there is a great possibility that your Xfinity beta channel will be slow as well.
In that regard, we have prepared two useful methods that will help you improve the overall quality of your internet connection:
Relocate Router
One of the best approaches, when it comes to bad internet, would be relocating your router closer to the receiver.
This method is well-known to effectively increase your network’s speed depending on how close your modem router is to the device.
We recommend putting your router in one room with your Roku device to avoid any kind of interference that might prevent your connection from working correctly.
Restart Router
Another simple method of troubleshooting temporal network problems is a modem/router restart. You simply have to turn off your router and unplug the power cable.
Then wait for a few minutes, and plug it back in. Keep in mind that this action is recommended to take place at least once a week to avoid bad connectivity and high latency.
Method #4 Power Cycle Roku
After all this, we can now conclude that your network is not the problem. A trustworthy troubleshooting method would be to cleanly reboot your Roku device.
Power cycling Roku will resolve any power-related issues within your device and probably help if the Xfinity stream on Roku isn’t working.
Without further ado, let’s get into the essential process of power cycling your Roku device.
- Turn Off your Roku device using the remote.
- Unplug the Power Cable from the power outlet.
- Wait for 3-5 minutes.
- Plug the power cable back in.
Easy as that, you have now performed a power cycle on your Roku device and hopefully resolved any temporal issues messing with your Xfinity beta channel.
Method #5 Update Your Roku Device
It is well-known that aged software could cause issues within your Xfinity beta channel and keeping your Roku’s firmware up to date is of great importance.
In order to do that you must access the settings and head to Software Update. Then click on Check for Updates and if there is a new one make sure to download & install it.
After updating your device, head to the Xfinity Beta channel and check if your stream is now working.
If it didn’t help, don’t get discouraged yet, as down below are the options you have left.
Read Next: How to block channels on Xfinity?
Xfinity Stream Not Working on Roku Issue Still There…
If none of the methods above were helpful, you are left with just a few possibilities. Your Xfinity or Roku device is broken or is too old.
For further assistance, you contact both Xfinity and Roku customer service and explain what you are trying to achieve.
Don’t forget to mention what you’ve tried so you can save as much time as possible.
If you have identified an issue with your network, on the other hand, there is no point contacting any customer service but your internet supplier.
Bottom Line
If all of the steps above are applied correctly, the Xfinity stream not working on Roku shall no longer be an issue for you.
After all, this could be just a temporal inconvenience and with the proper restart, the issue should be eventually resolved.
For related posts and more about Xfinity and Roku, make sure to visit our technical-related blog that will help you resolve any other issues.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.