Why Is Xfinity Stream Not Working on Roku?

Xfinity Stream not working on Roku and you need a quick fix? Well, keep reading!

The Xfinity Stream is an application available for many platforms including Roku and the reasons why it’s not working involves several facts.

Let’s unwrap the essentials:

The Xfinity Stream app may not be working on Roku, mainly due to issues with the OS firmware, system files, or settings.

Any conflicts with other installed apps and network connection (WiFi) issues could also be the culprit impacting Xfinity Stream on Roku.

Top Reasons Why Xfinity Stream Not Working on Roku?

reasons why xfinity stream beta not working on roku

Here are the top reasons causing problems with the Xfinity app on your Roku:

The Xfinity application is outdated
There’s no network connection (WiFi)
Unsupported Xfinity Stream file formats
Xfinity account issues (suspension/limits)
A settings issue with the Roku player
Application conflicts on your Roku
Temporal outage with the Xfinity servers

Stay with us as we unwrap the best solutions for troubleshooting Xfinity on your Roku!

Xfinity Stream On Roku Not Working – Fixed!

Update the Xfinity App

We’ll start off with something simple, such as updating the version of the Xfinity Stream app in order to achieve the best compatibility.

Applications might behave weirdly when their version is outdated, so updating the firmware is a priority.

Quick Tip: To check the app’s version on Roku go to Xfinity’s “app information” tab!

Here’s how to update the Xfinity Stream app on Roku:

Press the Home on your remote.
Go to the “Settings” tab.
Scroll down to “Applications”.
Find Xfinity Stream in your library.
Select “Check for Updates”.
Press “Update” to start the process.

Note: If your Roku cannot update Xfinity Stream due to a network outage, jump to step #3.

Reboot your Roku Device!

Power circulation is the key resolution to impermanent problems with apps on your Roku.

It’s a rather quick and easy way to refresh the software of your streaming stick and erase the temporary memory cache, which could be causing this problem.

Here’s how to power-refresh your Roku in easy steps:

Use the remote to shut down the device.
Unplug the Roku from your TV and power it.
Wait for 1-2 minutes for the discharge.
Reconnect the streaming stick to the TV.
Turn on the device using the remote control.

Info: As you use your Roku for prolonged periods, the temporal memory (RAM) of the device could be overwhelmed.

The aftermath of this could be reflected as app problems!

Check the Network Connection

If your Roku is failing to connect to the internet, no wonder why the Xfinity app has suddenly been retained from working.

A stable and somewhat fast internet connection is required in order to stream on online platforms, such as Xfinity Stream.

Here’s how to verify if your Roku is connected to the network:

Go to “Settings” on your Roku.
Head to “Network”.
Tap on “Set up Internet Connection”.
Choose “Wireless”.
Press “Open Network Settings”.
Select your home WiFi and type the password.

Tip: Next to Roku’s WiFi, there should be a “Connected” status!

Clear the Roku Stick Cache!

Clearing the cache on your Roku can help it run faster, protect it from malware/viruses and greatly improve app performance.

When left unchecked, the cache piles up and could cause the opposite of all things we’ve listed above.

Follow these steps to clear the cache of your Roku streaming stick:

Make sure that “Home” is selected on your Roku.
Press Home 5 times.
Press Up 1 time.
Press Rewind 2 times.
Press Fast Forward 2 times.
Wait for Roku’s cache to be cleared.

Reminder: The more you use Roku, the faster the app cache will pile up.

These excess data files must be cleared at least once every two weeks to maintain optimal performance.

Play Compatible Media Files!

If you’re having issues with Xfinity Stream while the application is launched, it could be due to queuing up unsupported media files.

All content within Xfinity consists of different media files, some available, and some unavailable for your Roku.

Whilst there are all types of formats available within Xfinity Stream, streaming sticks are only limited to several formats, such as H. 264/AVC, MP4, and MOV/MKV.

Play multiple different media sources within Xfinity to test the formats!

This way, you’ll figure out whether only the content you were trying to play is unsupported by your Roku streaming stick.

Verify Xfinity Servers are Online

Sometimes the reason why Xfinity is not working on Roku is not that there is an issue on our side, instead the Xfinity servers might be offline.

Whilst Xfinity server incidents are not that frequent, during these outages the content will become unavailable!

Here’s how to check if Xfinity servers are down:

Launch an online browser on your smartphone or computer.
Head to Xfinity Status Center to check the server status.
Sign in if necessary, to receive the server information.
Based on your findings, proceed further or wait for the outage.

Note: You should be able to see a graph, including reported outages in the last 24 hours and/or if any of them are happening right now.

Stop Firewall / VPN / AdBlocker Software

Roku devices do not typically have an in-built firewall or VPN software that can be disabled or enabled.

However, if you do have an installed third-party software of this type, it’s recommended to turn it off while testing Xfinity Stream.

Here are all of the software types that can prevent Xfinity from working on Roku:

Type:	What Does It Do?	Should You Disable?
VPN	Allows for remote connection to foreign servers and changes real-time location.	Yes, no safety risks.
Firewall	Security software for protecting the identity of your network against malicious intent.	Only disable it temporarily!
AdBlock	Third-party software that skips commercials and can prevent Xfinity Stream from working on Roku	Always disable when applications are not working.
Security	Could be an antivirus or cleanup service. Protect the data of your device.	Shouldn’t be disabled when working online.

On your Roku, go into “Settings” > “Applications” and determine if you have such apps installed.

If yes, we strongly recommend uninstalling them from your device completely.

Note: Most VPNs available for your Roku have a user-manageable interface!

Check your Xfinity Stream Account

Now that we’ve progressed quite far into our guide, we would also need to check the Xfinity account and whether something is wrong.

If you’ve received an error upon starting the Xfinity Stream app, perhaps the problem is related to account limitations.

To check your Xfinity account you would need to use an online browser!

Here’s how to check whether everything with your Xfinity account is intact:

Open an online browser on your mobile device.
Go to Xfinity Stream, which is the official website.
Press the “Sign In” button and enter your credentials.
Click on “Log In”. button to sign into your account.

Tip: If you’re seeing any limitations on your account turn on Xfinity Support for help!

Reinstall the Xfinity Stream App

In case nothing else helped, perhaps the clean reinstallation on the Xfinity app will help!

When there’s corrupted data with Xfinity Stream software files, we can’t help but reinstall the app so your Roku can open the platform again.

Here’s how to reinstall Xfinity Stream on your Roku streaming stick:

Press “Home” on your Roku remote.
Go to the “Streaming Channels”.
From there open the “Channel Store”.
Locate the Xfinity Stream app.
Highlight the app and press “Remove”.
Wait for the platform to be uninstalled.
Download the Xfinity Stream app cleanly.

Alert: After the reinstallation, you’ll be signed out and all in-app settings will be reverted!

Factory Reset Roku Device

When the Xfinity Stream app is not working, perhaps the reason is in the Roku player rather than with the app.

This is why the most-efficient way to resolve the issue would be the factory reset process which will erase all content, apps, and data on your Roku device

Here’s how to complete the factory reset process on your Roku:

Press “Home” on your Roku remote.
Scroll and select “Settings”.
Enter the “System” tab.
Choose “Advanced System Settings”.
Press the “Factory Reset” option.
Tap on “Factory Reset Everything”.
Follow the on-screen instructions.

Info: The reset on your Roku might take up to 3 minutes!

Quick Recap:

We’ve learned that when Xfinity Stream not working on Roku, we must reboot the Roku, check the network connection, and update the app.

If that didn’t work, proceed with a clean reinstall of the Xfinity Stream app and a complete factory reset on your Roku!

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Kevin Wood

Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.