Probably you have been asking yourself, ”why is Roku charging me every month?’’ but have not yet found a solution. Worry no more. You are at the right place where you will find answers to your concerns.
When you become a Roku customer for the first time, you will need to provide your preferred payment method.
Anytime you wish to purchase subscriptions from the Roku Channel Store, Roku will deduct the respectable amount from your account.
So, you can unsubscribe from the channels anytime you wish or subscribe back at your pleasure. Roku checks if your account is valid using its authorization hold feature.
If Roku is charging you every month without your consent, you will need to check if your account has any active subscriptions.
Reasons Why Roku is Charging You Every Month
Roku does not require you to pay any monthly fee. However, you may find out that your account has been debited for some dollars. Below are some reasons why this happens to you.
- You may be having some subscriptions.
- You have paid channels.
- You have more than one account.
Note: Roku has some channels that allow users to try for a specified number of days.
The moment the free trial days end, Roku converts the channel to a regular subscription, and you will have to pay for it on a recurring basis.
You can avoid the payment if you unsubscribe before the end of the trial. However, the changes may not take effect immediately until the next date of renewal. So, you can enjoy the streaming before then.
How to Solve the Roku Charging Issues
The methods below can help you out to resolve your issue.
Method 1: Check Your Account for Purchase History
Any time you purchase a service on Roku, it is always displayed on your account’s purchase history.
The history can better trace if you or anyone else purchased any services leading to charges. You will always get an invoice for all your purchases.
Follow these Steps to Review your Purchases
- Visit the Roku website, my.roku.com. You can use your smartphone or computer.
- Login to your account
- Navigate through ‘my account page’ then click, view purchase history.
Check the date of the charges in your PayPal or credit card account, then check if it matches the one on the invoice.
Remember, the invoice date is usually one or two days ahead of the purchase.
So, you need to check the date closest to the one on the invoice. Let the invoice help you understand what the charges are for.
Method 2: Set a Roku Secret PIN
All members of your household and visiting friends may use your Roku TV or Roku player. It would be best to set a secret pin that would only allow you to add channels if you wish.
The secret pin will prevent strangers from adding any channel that causes you additional charges on purchases.
Step #1. Visit the Roku website on your smartphone or computer.
Step #2. Provide your email and password to login into your account.
Step #3. Click the update icon on PIN preferences. You will see three preferences; select your choice from the three below.
Step #4. For the first two options, you will need to enter a 4-digit PIN and verify the PIN. However, if you had created a PIN before, you will enter it in the verify field.
Step #5. Save changes and accept the terms and conditions.
Method 3: Ensure that you Do not Have More Than One Account
Many households possess more than one Roku device using the same account. If you use different accounts for each device, ensure you check each account’s purchase history.
Method 4: Check if You Have a Pending Charge
Some service providers, including Roku, have the non-zero-dollar rule that holds money in one’s account. If you have cash in your PayPal or credit card, the service provider (Roku) holds the money some two or three days to the payment’s due date.
Let’s say you have a subscription that is due 20th of every month. If your account has $7.79, an amount equal to the subscription fee, the service provider will hold these funds on the 18th of the month.
If your subscription to the service is active on the 20th, the service provider requests to finalize the charges then debit your account that amount.
This method ensures that the subscriber pays for the device without delay. So, what you need to do is to ensure you understand that Roku has applied this method to your money.
Why is Roku Charging Me Every Month Even After Unsubscribing?
Your Roku account has a payment method linked to it which allows you to purchase any subscription you wish via the Roku Channel Store. Once you subscribe to any channel, Roku debits your Roku account.
You can manage all your subscriptions in one place and cancel those that you wish. Hence, any time you see charges that do not apply to your Roku account, you will need to contact that service provider.
The ideal way to solve your unwanted monthly charges in your Roku account is by ensuring you manage all your subscriptions in a single account.
Read Next: Can I Use Roku with Hotspot?
Conclusion
It can be very frustrating to see your hard-earned money disappearing without understanding where it is going. Taking immediate measures can be the best solution to these frustrations.
I hope the above methods will help you gain back your energy to enjoy the Roku channels.
Roku does not charge its customers unless they purchase the subscriptions willingly. Having multiple Roku accounts can be challenging to manage, leading to charges you did not expect.
Please ensure that you have your subscriptions in a single account to avoid the ‘why is Roku charging me every month’ claims.
If Roku charges you every month, you should check your purchase account to remove the subscriptions you do not want.
Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.