why does xfinity keeps calling me

“Xfinity keeps calling me. How can I stop it?” Let’s explore the reasons and solutions here!

Not all Xfinity calls are authorized and legitimate. Some are from telemarketers, spammers, or scammers. However, sometimes, these calls are helpful and informative, so it’s best always to answer them. 

Typically, Xfinity calls you to reach out about a new promotion or service. If you don’t want to continue receiving these calls, ask to be added to Xfinity’s do-not-call list or explore other options to identify or block unwanted calls. 

Alright, let’s discuss this. 

Xfinity Keeps Calling Me – Reasons and Fixes

why xfinity keeps calling me

Xfinity keeps calling you for various reasons. If you don’t want to receive calls from them and other sources, there are several ways to stop them. 

#1: Outstanding Balance with Your Xfinity Account

Xfinity usually contacts their customers if they have an unpaid balance due to a missed payment, billing error, or change in the service plan.

You should settle your bill as soon as possible to avoid late fees or service interruptions. 

Here’s how to pay your Xfinity bill:

Online

  1. Go to the Xfinity website.
  2. Sign in to your Xfinity account.
  3. Click on the Billing tab.
  4. Click Make a Payment.
  5. Enter the amount you want to pay.
  6. Select your preferred payment method.
  7. Click on the Pay Now button. 

By phone

  1. Dial 1-800-XFINITY (1-800-934-6489).
  2. Select Option 2 for Billing and Payments.
  3. Follow the prompts to pay your bill.

Apart from paying your bills through these channels, you can also do it in person by visiting any Xfinity retail store near you.

Pro Tip: To avoid missing any of your payments, you will have to set up automatic payments, so your bill is paid on time each month.  

#2: Xfinity Offering You New Promotions or Deals

the xfinity offering new promotions

Xfinity also calls to offer promotions and deals for its products and services. They usually include discounts, upgrades, bundles, or free trials.

However, not all of these suit you, so scrutinize them before accepting any offers. 

To avoid unwanted offers from Xfinity, follow these steps:

  1. Go to the Xfinity website.
  2. Sign in to your account.
  3. Click on the Account tab.
  4. Click the Privacy link.
  5. Click the Marketing Preferences link. 
  6. Select Contact Methods.
  7. Uncheck the boxes for Phone Calls and Text Messages.
  8. Click Save Changes.
  9. Click Save.
Note: Xfinity allows you to choose which products and services you want marketing for and how you wish to receive them (email, text, or phone).

#3: Confirming a Change in Your Account Details

confirming the changes in account

Sometimes, Xfinity calls you to confirm changes to your account details or preferences.

Your updates are usually on your contact information, password, or service plan. They’re calling to ensure the security and accuracy of your account.

To verify a change in your account, follow these steps:

  1. Sign in to your Xfinity account online.
  2. Click on the Account tab.
  3. Click on Account Overview.
  4. Go to the Recent Activity section to see the recent changes to your account.
  5. Click on View Details to learn more about the changes.

If you have been alerted of a change in your account details, don’t panic. You want to check your account as soon as possible. Calling their customer service hotline is one of the quickest ways to confirm it.

Pro Tip: Keep track of your account activity and set up alerts to notify you of any changes to your account.   

#4: Service Updates and Alerts from Xfinity

a service updates and alerts

Another reason Xfinity is calling you is to provide service updates and alerts for your area or devices.

They want to inform you about outages, maintenance, repairs, or improvements affecting your cable, internet, phone, or wireless service. 

To manage your service updates and alerts, follow these steps:

  1. Go to the Xfinity website.
  2. Sign in with your username and password. 
  3. Click on My Account.
  4. Go to Account Overview.
  5. Select Notifications.
  6. Choose your preferred notification method and frequency.
  7. Click Save Changes.

#5: You Requested a Technical Support Call with Xfinity

Xfinity will call you repeatedly when you ask for technical support, so arrange it at a convenient time.

Requesting technical support is a great way to get assistance from an expert without having to wait on hold or visit the store. 

you requested technical support call

Here’s what you need to do to request a technical support call:

  1. Go to the Xfinity website.
  2. Sign in with your username or password. 
  3. Click on Support at the top of the page.
  4. Go to Get Help & Support.
  5. Select Contact Us.
  6. Go to Talk to an Agent.
  7. Choose Schedule a Call.
  8. Pick a date and time that suits you.
  9. Enter your phone number and click Confirm Appointment.
Pro Tip: When you finally receive the call, be patient and polite with the representative, as they are there to help you.  

#6: Telemarketers Offering Products and Services

“Comcast keeps calling me, but I don’t think it’s from Xfinity.” Some of the calls you receive are not from Xfinity at all.

Telemarketers also call you to offer products and services related to or compatible with Xfinity. 

Unwanted or unsolicited calls usually come from third-party companies partnered with Xfinity or obtained your contact information from other sources.  

the telemarketers offering products

To stop telemarketing calls from Xfinity, follow these steps:

  1. Go to the Xfinity website.
  2. Sign in with your username or password.
  3. Click on My Account.
  4. Go to Account Details.
  5. Select Privacy Settings.
  6. Scroll down to Marketing Preferences. 
  7. Click Edit.
  8. Go to Contact Methods.
  9. Uncheck the box for Third-party Offers.
  10. Click Save Changes.

To stop telemarketing calls from other sources, follow these steps:

  1. Go to the National Do Not Call Registry website at donotcall.gov.
  2. Click on Register.
  3. Enter your phone number and email address.
  4. Click on the Submit button.
  5. You will receive a confirmation email with a link to activate your registration.
  6. Click on the link in the email.

Your number will be added to the National Do Not Call Registry within 24 hours. After that, telemarketers will be prohibited from calling you.

Alternative: Use your phone’s caller ID and spam protection features to identify and block unwanted calls from unknown or suspicious numbers.  See below for instructions.

iPhone

  1. Open the Phone app.
  2. Select Recents or Contacts.
  3. Tap the information icon next to the number you want to block.
  4. Navigate and choose Block this Caller.

Android

  1. Open the Phone app.
  2. Select Recents or Contacts.
  3. Hit the number you want to block. 
  4. Tap on Block or Report Spam.

#7: Spammers Trying to Contact You

the spammers trying to contact

Some calls are not from Xfinity or telemarketers but from spammers. They are either joking around, dialing the wrong number, or pretending to be Xfinity by copying their caller ID. 

To stop spam calls using a third-party service, follow these:

Sign up for Nomorobo

  1. Go to the Nomorobo website.
  2. Click the Signup button. 
  3. Enter your phone number and email address.
  4. Click Sign-up.
  5. You will receive an email confirmation with a link to activate your Nomorobo subscription.
  6. Click the link.

Add your Xfinity number to Nomorobo

  1. Go to the Nomorobo website.
  2. Click on the My Numbers tab.
  3. Enter your Xfinity phone number in the Add a Number field.
  4. Click the Add Number button. 

Activate Nomorobo on your Xfinity phone

  1. Call 1-800-NOMOROBO (1-800-666-6762) from your Xfinity phone.
  2. Follow the instructions of the automated system.  
Pro Tip: If you answer a spam call, hang up immediately and don’t engage with the caller.

#8: Unsolicited Calls That Are Likely Scams

the unsolicited calls are scam

Beware of Xfinity keeps calling me voicemail scams. Some Xfinity calls are not from them but from scammers who want to trick or hurt you.

These calls are illegal and harmful as they act like Xfinity staff to hack your devices or accounts and demand your money or information. 

The best thing to do is send calls from unknown numbers to voicemail:

  1. Login to your Xfinity account online.
  2. Click on the Account tab.
  3. Click on the Voicemail link. 
  4. Go to Voicemail Settings.
  5. Select Send All Unknown Calls to Voicemail.
  6. Click Save.

All unknown calls will be sent to your voicemail automatically. You will still receive calls from familiar numbers. 

If you continue to receive unwanted calls from Xfinity or other sources, you can contact Xfinity Support directly and ask them to stop calling you or help you to minimize calls from spammers that you’re receiving.

Recap

Xfinity keeps calling me problems are not new. The best ways to block these calls are to sign up your phone number on the Do Not Call Registry and to use the caller ID and spam protection features of your phone.

If you have other questions about Xfinity, visit our blog!  

Read Next: How to Unlink Xfinity Accounts? : (Step-by-Step Guide)