TruConnect Mobile Network Not Available?- (Fix in Minutes!)

You can fix the TruConnect Mobile network not available error in just minutes following our guide.

Before you start fixing your network issues, confirm whether it is a personal problem. In some situations, the lack of a network could be a provider’s problem.

Confirm with other TruConnect users to find out if they are suffering from the same problem.

To fix TruConnect’s mobile service problem, you have to select the appropriate network provider and network mode.

Under Mobile Networks, you have to choose either Sprint or T-Mobile as your provider. These are the two service providers for TruConnect depending on location.

Besides choosing a mobile provider, you should also ensure your network settings are updated. Start by confirming SIM registration and then check other aspects.

For these solutions and more, read further.

Causes of Network Problems on TruConnect

There are many causes for the TruConnect service not working. The solution approach used depends on the problem and its cause.

The main causes of these connection issues are:

Using improper TruConnect APN settings
Selecting inappropriate Network Mode
Selecting an inappropriate Network Provider
Not setting your Mobile Networks well
A bug or error with your phone that needs fixing

There are some bugs and errors that could mess up your system.

These errors can be fixed by taking simple steps such as restarting your phone.

Before you opt for our advanced solutions, try restarting your phone. Remove the SIM card and insert it again to see if things change.

How to Solve TruConnect Mobile Network not Available

If you have tried all the above options and still suffer from the TruConnect no-service error, you need to advance.

The advanced solutions include adjustments to most of your device settings and networks.

You may also have to consider your hardware at some point. Below are the main solutions.

Solution #1 Activate TruConnect SIM Card

For new SIM cards, you must first activate the card before you start using it.

If you just purchased a SIM card that has no service, return it to get one with service.

If you fail to activate a new SIM card, it is deactivated after some time.

As soon as you get your new SIM card, activate it to continue enjoying TruConnect services.

How to activate a TruConnect SIM card

Insert your newly purchased SIM card in your phone that accepts TruConnect
Turn on your Phone
Dial 611 and hit Call
You will receive a message saying Welcome to TruConnect

Note: If you do not receive your message immediately, wait for about 30 minutes and try again.

If your efforts fail you must contact customer care.

Solution #2 Update Access Point Names

The APN settings of your phone perform a lot of functions. Among these functions is to create a link between your phone and the service provider.

Whenever you purchase a new SIM card or device, the APN settings should be updated.

On most networks, APN updates occur automatically. However, some devices fail to update automatically.

If you are experiencing network errors, it is prudent to check and update your APN.

How to Update TruConnect APN Settings on Android

Go to your Settings
Select Connections
Tap on Mobile Networks
Select Access Point Names
Tap on Add or + button
Fill the APN fields with the relevant information as listed below.

APN Details

Name: newapn
APN: wap.truconnect.com
Proxy: Leave Blank
Port: Blank
Username: guest (case sensitive)
Password: guest (Case sensitive)
Server: Blank
MMSC: Blank
MMS proxy: Blank
MMS port: Blank
MCC: Blank
MNC: Blank
Authentication type: Blank
Type: default,supl(Case Sensitive)
Protocol: IPv4/IPv6
Roaming protocol: IPv4
Bearer: Unspecified

How to Update TruConnect APN Settings on iPhone

Go to Settings
Tap on Cellular
Select Cellular Data Network
Enter all the necessary APN details as shown below

APN Details

APN: wap.truconnect.com
Username: guest
Password: guest

MMS Details

APN: wap.truconnect.com
Username: guest
Password: guest
MMSC: Leave Blank
MMS Proxy: Leave Blank
MMS Max Message Size: 1048576

Note: You must restart your phone to be able to apply the changes you have just made here.

If this does not resolve your problem, move to the next step.

Solution #3 Select the Appropriate Network Operator

The network operator is supposed to be selected by your phone automatically. However, sometimes your phone may fail to choose the right operator.

This is especially if you are traveling across regions that switch to roaming.

You can update your mobile operator from your settings.

Even if you will not be changing, it is prudent to just check and confirm you are using the right network.

Here are the steps to select an operator on Android:

Go to Settings
Select Mobile Networks
Tap on Tethering and Networks
Tap on Network Operators
Select Network Operator
Turn off Automatic Selection
Tap on Tmobile or Sprint depending on the option available in your location

Note: You must first turn off automatic selection to choose the preferred operator and if you do not find the preferred network, click on search.

Selecting the preferred operator on iPhone

Go to your Settings
Tap on Celular
Tap on Mobile Data
Tap on Mobile Networks
Turn off Automatic Selection
Select TMobile or Sprint as your operator

If this solution does not work to fix your problem, turn on automatic selection again and try the next steps.

Solution #4 Set Network Mode to Automatic

Besides choosing an operator, your phone must also choose a network mode in which it operates.

The network mode simply refers to the available network mode in the region you are in.

For instance, there are places where you can access 4G or 5G while in others you only use 3G.

If you are in an area without a 4G network, your phone should select 3G to continue working.

Most phones are set to automatically select the available network mode. However, sometimes someone may interfere with settings.

In other situations, the phone may fail to choose the best available network. You can correct this by updating the network selection to Automatic.

Selecting Network Mode on Android

Go to Settings
Tap on Connections
Select Mobile Networks
Tap on Network Mode
Select GSM/WCDMA (auto mode)

Note: If this selection is already set, do not change the network mode.

In some modes, this option is listed as 2G/3G/4GLTE.

Selecting Network Mode on iPhone

Go to your Settings
Tap on Mobile Data
Select Mobile Data Options
Tap on Voice and Data
Select 4G VoLTE to use 4G for voice and data
To Turn off 4G press 3G

Unlike android where you can select all the preferred networks at once, on iPhone you have to select each network mode independently.

If you are having network connection issues, downgrade to 3G from 4G to see if it works.

Solution #5 Reset Mobile Networks

Tracking the exact cause of network errors can be a big task. In many situations, you may try finding the solution to these problems without success.

If you are unable to resolve this by the above steps, try resetting all your networks.

This will remove all settings on your Mobile networks.

While it is a good solution, it will also erase your network data such as Wifi passwords and Bluetooth pairings.

How to reset networks on Android

Go to Settings
Scroll down to Backup and Reset
Tap on Reset
Select Reset Networks
Select Reset Settings
Enter your security lock to give permission
Tap on Reset Settings again to complete the process

Reset Networks on iPhone

Go to Settings
Select General
Tap on Transfer or Reset Device
Select Reset
Tap on Reset Network Settings
Enter your Security Lock to confirm

With that, you will have changed your network settings to default. This should help clear all the errors affecting your networks.

Solution #6 Factory Reset Your Device

If the above options fail, your last hope will be to reset your phone. Before you choose this option, ensure that you have ruled out the possibility of faulty hardware.

To do this, try using your SIM card in another person’s phone to see if it has a network. Also, try using another SIM card on your phone to see if it gets network.

If you are certain that the problem is not related to the phone or SIM card hardware proceed.

Factory resetting your phone will lead to the loss of all data on your phone. Make sure you backup important files on the cloud or another phone first.

Hot to factory reset on Android

Tap on Settings
Select Backup and Reset
Select Factory Data Reset
Tap on Reset
Tap on Erase Everything
Enter your Password or Pattern to Confirm
Confirm to Erase all data

How to factory reset iPhone

Go to your Settings
Select General
Tap on Transfer or Reset iPhone
Select Reset iPhone
Enter your Security Lock
Tap on Reset to confirm

Summary

To solve the TruConnect Mobile network not available error, you must consider all possible causes.

This post highlights the most important steps needed to get your phone working again.

Consider all the steps until you find a solution. If all fails, get a new SIM card and port your number.

Kevin Wood

Kevin has over five years of experience working in various Tech startups and providing Technical solutions. He has contributed to many Tech publications and websites.