One of the most common issues you will face is your TruConnect Hotspot not working. Don’t worry about a thing since it’s actually a pretty easy issue to resolve.
We have faced many issues with Truconnect’s hotspot not working properly.
However, we found many ways to deal with it successfully without wasting more than 20 minutes of your time.
Here we go!
To fix your TruConnect hotspot that’s not working, you want to ensure that your device’s mobile data is turned on.
You can reset your phone’s connections by switching on Airplane Mode. Resetting your network settings and then reconnecting to Truconnect can also help in fixing this error.
Getting to the bottom of your hotspot problems can be frustrating. But always remember that all possible solutions are always available.
You just need to know where to start!
What Causes TruConnect Hotspot Not Working
There are a lot of factors to consider why your phone’s hotspot is not working as you expect.
Certain issues can come up and cause the error, like your phone’s power saving mode.
If you’re also using a VPN, it can disrupt your device’s connection to Truconnect, which will affect its WiFi-sharing capabilities.
Try to check the following conditions on what causes your TruConnect Hotspot to be not working properly:
✅ Battery saver feature
Most phones have a battery saver feature that prevents your battery from draining fast. However, switching it ON can also affect your phone’s performance by shutting off its connectivity features.
✅ 5G WiFi compatibility
Connecting to a 5G WiFi is always optimal. However, it’s usually not the best band for all devices, especially those that connect to a hotspot.
✅ VPN is enabled
Your VPN is helpful in keeping your online identity safe. However, it can also interfere with your connection and disrupt your device’s hotspot features.
✅ Minor software issue
Your hotspot may not work if you have not updated your phone for a while. Like most other apps, your phone’s operating system may require you to have the latest version to keep your hotspot working.
Now that you know the primary causes of this issue, let’s proceed to the different solutions that you can do to resolve this problem as soon as possible.
Full Guide to Fix Truconnect Hotspot Not Working
One of the first things you should do if your TruConnect hotspot stops working is to restart your phone.
Rebooting your device should clear up any minor bugs or glitches that it’s currently experiencing.
You can also switch off the WiFi sharing or hotspot feature to reset the network connections.
If you’re not getting the results that you’re looking for, don’t worry.
You can go ahead with the full guide below and get your TruConnect hotspot fixed to restore your internet connections with all your other devices.
Solution #1: Turn Off the Battery Saver or Low Power Mode
One of the quickest ways to fix your TruConnect hotspot is to check your phone’s battery mode.
If your phone’s Low Power or Battery saver mode is switched ON, try turning it OFF to enjoy your hotspot’s continued use until your phone’s battery is drained.
Activating this particular feature on your phone can cause it to shut down some of its high-consumption components.
The WiFi and hotspot hardware on your phone can be power-hungry, and turning off Battery Saver mode should allow it to work normally.
Here’s how to switch the Battery Saver or Low Power Mode on your phone:
- Open your phone’s Settings.
- Go to Battery.
- Find the Low Power Mode switch.
- Tap on the switch to toggle it Off.
- Go to the Settings app on your phone.
- Navigate to Battery.
- Tap on Battery Saver.
- Set it to the Off position.
Pro Tip: You can also set your phone’s Battery Saver Mode to switch On or Off automatically when you’re battery is at a certain percentage.
Solution #2: Update Your Truconnect Carrier Settings
Carriers such as Truconnect can change their settings.
If these changes happen and you do not get them, your device will have difficulty connecting to the internet and using it as a hotspot.
Now, these updates are usually sent automatically to your phone. However, there are instances when it doesn’t, and you’ll have to update the settings manually.
Here’s how to update the carrier settings manually:
- Open the Settings app on your phone.
- Go to General.
- Tap on About.
- Select the Update button to install.
- Go to your phone’s Settings.
- Select Mobile Networks.
- Choose Carrier Settings.
- Tap on Update Profile.
Note: If you can’t see the Update button, your device has the latest settings. Proceed to the next solution.
Solution #3: Set the Frequency Band to 2.4G
If you’re using your phone as a Truconnect hotspot, you need to consider the different devices that will connect to it.
There are two different WiFi bands that you can use, and most modern phones can use both. However, not all devices can connect to 5G WiFi without running into issues.
To ensure that all your devices can connect to your hotspot, it’s best to set it to broadcast in 2.4G WiFi. You can change this particular setting on your phone.
Here’s how to change the hotspot frequency band to 2.4G:
- Open your phone’s Settings.
- Find the Personal Hotspot options.
- Tap on it.
- Slide the toggle on Maximize Compatibility to On.
- Connect your devices to your hotspot.
- Go to your phone’s Settings app.
- Select Connections, then Mobile Hotspot and Tethering.
- Tap on Mobile Hotspot.
- Choose Configure.
- Under Band, choose 2.4.
Note: For iOS hotspots, maximizing compatibility essentially enabled dual-band on your phone, making them compatible with all connections.
Solution #4: Disconnect Your VPN
VPNs are certainly handy for keeping your connection private and secure. However, they can sometimes mess up your connections and cause issues with your hotspot.
If your VPN is switched on, your other devices won’t be able to use your connection properly.
Fortunately, the solution is disconnecting your VPN and seeing if your other devices can connect to your hotspot.
Here’s how to turn off your VPN to restore your TruConnect hotspot:
- Launch the VPN app on your phone.
- Log in to your VPN service.
- Check if your VPN service is connected or not.
- If it is, tap on the Disconnect button.
VPN: You can still use a fast and reliable VPN service like AtlasVPN with your hotspot.
Before turning on mobile hotspot, you will need to connect your mobile data first, then your VPN.
Solution #5: Reset Network Settings on Your Devices
The mobile hotspot feature of your phone is an extension of its WiFi. It’s controlled by software, where bugs or glitches can occur.
If you feel like your hotspot is not working properly, you will need to check if there’s something wrong with your settings.
One of the most reliable ways to resolve your TruConnect hotspot issue is to reset your phone’s network settings.
This will clear up all the connection settings on your phone, allowing it to work again.
Here are the steps on how you can successfully reset the network settings on your phone:
- Go to your phone’s Settings.
- Navigate to General.
- Select Reset.
- Tap on Reset Network Settings.
- Confirm by choosing the Reset Network Settings option.
- Open your device’s Settings.
- Go to System, then Advanced.
- Select Reset options.
- Tap on Reset network settings.
- Choose Reset Settings.
Solution #6: Disable the Turn Off Hotspot Automatically Feature
One of the ways to conserve battery is to allow your device’s hotspot feature to shut down automatically.
Although this can come in handy if you want to extend your battery life.
You want to avoid it if you’re using it as a dedicated WiFi hotspot for your other devices.
To prevent this from happening and deal with disconnections, you want to check if your hotspot turns off automatically.
Fortunately, there’s a way for you to do this and change the settings so it won’t turn off without warning.
Here’s how to disable the turn off hotspot automatically feature:
- Open your phone’s Settings app.
- Select Network and Internet.
- Go to Hotspot and Tethering.
- Tap on WiFi Hotspot.
- Set Turn off hotspot automatically to Off.
Note: For iPhones, you will need to turn on Family Sharing to keep the hotspot on at all times.
But do remember, you can always get in touch with TruConnect with your concerns regarding your hotspot problems.
You can visit their website or even drop by their nearest store and let their Technical Support Team provide you with the best solution to your problem.
All you need to do to fix the Truconnect hotspot not working error is to follow these solutions carefully.
These are all simple, and you don’t need to have any technical experience to perform these fixes.
Finn Wheatley holds a Master’s Degree in Computer Science from UCL, London. He helped small data science consultancy firms, helping large corporations to grow their data capabilities, deploy advanced machine learning-based analytics and troubleshoot tech-related issues. Check out more about him here.