Spectrum Mobile WiFi Calling Not Working? (Instant Fix!)

Is your Spectrum Mobile WiFi calling not working? We got you!

WiFi calling allows you to make and receive calls over a WiFi network, but sometimes, you encounter issues. The error indicates a problem with your WiFi network, phone, or carrier settings. 

To get your Spectrum Mobile WiFi calling working again, reset your device’s connections using Airplane Mode. Next, toggle WiFi calling off and on again so the settings are refreshed.

Alright, let’s move on to the fixes!

8 Fixes to Spectrum Mobile WiFi Calling Not Working

If you’re facing problems with your Spectrum Mobile WiFi calling, don’t worry! There are some easy solutions to fix them. 

#1: Reset Your Connections with Airplane Mode

One quick and easy solution is resetting your connections using Airplane mode.

This handy feature turns off all wireless communications on your phone. By toggling it on and off, your connections are refreshed. 

To reset your connections through Airplane mode, follow these steps:

1. Swipe down from the top of your phone to access the quick settings panel.
2. Tap on the Airplane icon to turn on Airplane mode. 
3. You will see a confirmation message on your phone.
4. Wait for 15 seconds.
5. Tap on the Airplane icon again to turn off Airplane mode.

Note: Resetting your connections also fix minor glitches affecting your WiFi calling. 

#2: Power Cycle Your WiFi Equipment

Another thing you should do is power cycle your WiFi equipment. By turning off and on your WiFi router and modem, you are clearing any cache or memory issues causing your WiFi network to malfunction. 

To give this a try, here’s what you need to do:

1. Turn off or shut down all devices connected to your router’s network.
2. Unplug your router and modem’s power cord from the power outlet.
3. Wait for at least 30 seconds before plugging them back in. 
4. Plug the modem back first.
5. Wait 1-2 minutes for it to boot up and establish a connection with your ISP.
6. Plug the router back in next. 
7. Wait another 1-2 minutes for it to boot up and establish a connection with your modem.
8. Turn on the devices connected to your router’s network.

Note: If your modem has a backup battery, remove it so your equipment fully discharges and power down to flush its memory and remove any software bugs or glitches.

#3: Ensure Your Phone’s WiFi Calling is Activated

Sometimes, you have problems with Spectrum Mobile WiFi calling because it’s not activated or configured correctly.

You need to enable the feature on your phone and set it as the preferred calling option for it to work. 

To ensure your phone’s WiFi calling is activated, follow these steps:

iPhone

1. Go to Settings and tap Phone.
2. Tap on WiFi Calling. 
3. Toggle the WiFi Calling on This iPhone switch to ON.
4. Enter your carrier’s password if prompted.

Android

1. Go to Settings.
2. Tap Network & Internet. 
3. Select WiFi Calling.
4. Toggle the WiFi Calling switch to ON.
5. Enter your carrier’s password if prompted. 

Tip: To activate your phone’s WiFi calling, be sure you’re connected to a WiFi network. 

If this troubleshooting method does not work, proceed to the other solutions below, as they’re more advanced and can help you resolve this error.

#4: Test WiFi Calling on a Different WiFi Network

Even if you set up and configured the WiFi calling feature properly, you will still have problems with it due to bandwidth limitations or interference from other devices.

In this case, test your WiFi calling on a different network to rule out issues with your network. 

Here’s how to do this:

1. Connect your phone to a different network that supports WiFi calling.
2. Check if the WiFi calling is switched to ON and set as preferred. 
3. Make or receive a call over WiFi and check if it works properly. 
4. If it works, the problem is with your original network. 
5. Contact your ISP or router manufacturer for further assistance. 
6. If it doesn’t work, the problem is with your phone or carrier. 
7. In this case, proceed to the next solutions.

Note: Ensure the network you’re testing on has a stable and strong WiFi connection. 

#5: Set up Your E911 Address Correctly

If you’re using Spectrum Mobile WiFi calling, having your E911 address set up correctly is important.

Enhanced 911 or E911 services rely on your phone number and address to locate you in an emergency. 

Your E911 address will be used instead of your GPS location when using WiFi calling. So, make sure you provide and verify it before using WiFi calling. 

Here are the steps to set up your E911 address:

iPhone

1. Go to Settings.
2. Tap Phone.
3. Select WiFi Calling.
4. Tap on Update Emergency Address.
5. Enter your complete street address, including your zip code.
6. If you live in a rural area, enter your county or landmark. 
7. Tap on Save.

Android

1. Go to Settings.
2. Tap Network & Internet.
3. Select WiFi Calling.
4. Tap on Update Emergency Address.
5. Enter your complete street address, including your zip code.
6. If you live in a rural area, enter your country or landmark.
7. Tap Save.

#6: Update Your Carrier Settings

Another cause of Spectrum WiFi calling not working is outdated or corrupted carrier settings.

Sometimes, these settings must be updated or reset to fix issues with your phone’s connectivity and functionality. 

To update your carrier settings, follow these steps:

iPhone

1. Go to Settings.
2. Tap on General
3. Choose About.
4. Look for the Carrier section.
5. If there’s an update available, you will see Carrier Settings Update Available.
6. Tap on Update.

Android

1. Go to Settings.
2. Tap on System.
3. Select Advanced.
4. Tap About Phone.
5. Tap on Carrier.
6. If there’s an update available, you will see Carrier Settings Update Available.
7. Tap Download and Install.

Note: Make sure you have a stable and strong internet connection throughout the update process. Then, follow the instructions provided by your carrier carefully to avoid potential issues. 

#7: Clear Your Device’s Network Settings

If you’ve tried updating your carrier settings to fix Spectrum Mobile WiFi calling and it’s still not working, clear your device’s network settings.

Sometimes, these settings become corrupt or conflict with other apps or updates, resulting in issues with connectivity and functionality. 

To clear your phone’s network settings, follow these steps:

iPhone

1. Go to Settings.
2. Tap General.
3. Select Reset.
4. Tap on Reset Network Settings.
5. Type in your passcode if asked.
6. Tap Reset Network Settings again to verify your selection. 

Android

1. Go to Settings.
2. Tap on System.
3. Tap Advanced.
4. Select Reset options.
5. Tap on Reset WiFi, Mobile & Bluetooth.
6. Enter your PIN or password if prompted.
7. Tap Reset WiFi, Mobile & Bluetooth again to confirm. 

Note: Resetting your phone’s network settings will erase all your saved WiFi networks, passwords, and cellular settings.  

#8: Disable Your VPN Connection

VPNs encrypt and anonymize your internet traffic for online privacy and security.

They also provide access to blocked content based on geography or censorship. But, some VPNs can disrupt WiFi calling and slow down your internet connection. 

To avoid these issues, disable your VPN connection:

1. Open your VPN app.
2. Tap on the Disconnect button or the name of your VPN network.
3. Enter your password if prompted.
4. Tap on Disconnect again to confirm. 
5. Once you have disconnected your VPN, you are able to use WiFi calling.

Tip: If you’re using VPN for work or school, contact your IT department to get permission to disconnect from it while WiFI calling. For personal reasons, consider getting a VPN split tunnel. 

Get a Reliable VPN:

A reliable VPN service with a split tunneling feature that works with WiFi calling is AtlasVPN.

It’s a premium VPN, and its servers are compatible with WiFi calling, so you don’t have to worry if it’s connected, as you’ll be able to receive or make calls without any issues.

Quick Recap

Your Spectrum Mobile calling not working is caused by using the wrong settings or an issue with your WiFi.

Ensure you refresh your connections via Airplane Mode or an equipment power cycle. Updating your carrier settings will also help restore this error.

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