Do you encounter a Spectrum app system error? Well, you’re not alone, so keep reading!
Receiving a system error upon attempting to access Spectrum usually means that your device had an issue establishing a connection with Spectrum’s servers.
To understand what the error means and find out more about the reasons behind it, we must learn the Spectrum essentials.
The “System Error” on Spectrum could indicate a storage issue with the playout device or an outdated Spectrum version. So, to resolve the system error check the internet or WiFi connection, carry out the pending updates, and perform a clean app reinstallation.
Let’s unwrap the details of the error further!
What Does Spectrum App System Error Mean?
Being interrupted by a “System Error” while attempting to stream the Spectrum app signifies a network problem, typically on your device’s side.
However, there could be other factors that are involved, so it’s necessary to review all possible reasons before troubleshooting anything!
Here are the potential causes for Spectrum “System Error” within the app:
How to Fix System Error On Spectrum App in 6 Easy Steps?
Note: To resolve the problem faster, apply our solutions in chronological order!
1. Reboot Your Streaming Device!
There could be a temporal complication with the Spectrum platform, resulting in the system error denying your access.
To resolve any underlying issues with the Spectrum app and your streaming device, it is recommended to restart the system from the device’s Power Menu.
How to Reboot a Smart TV?
- Press the power button on the TV’s remote.
- Next, wait until the TV completely powers off.
- Disconnect the power cable of the television
- Wait for 60 seconds while the TV discharges.
- Reconnect the power cable of the TV back in.
How to Reboot a Streaming Stick?
- Press the “Home” button on the stick’s remote.
- Navigate to “Settings” and then head to “Power”.
- Choose the “Shutdown” option from the menu.
- Then, wait until the streaming stick powers off.
- Turn on the streaming stick and test Spectrum.
How to Reboot a Mobile Device?
- Hold the “power” button on the mobile smartphone.
- Once the power menu appears, choose “Reboot”.
- Wait for the mobile device to power off and restart.
- Attempt to access the Spectrum app on the phone.
Tip: On mobile, a very low battery might cause system errors with the Spectrum app!
2. Inspect the Device’s Internet & WiFi
The Spectrum system error is most likely caused by a network-related issue with the streaming device.
To correct the error, all you have to do is verify that the streaming device is connected securely to a Wi-Fi network and that the connection is stable and strong.
Here’s how to check if your streaming device is connected to a network:
- Open the Settings of the streaming device.
- Navigate to the “Wi-Fi” section of the settings.
- Wait for all nearby networks to be detected.
- Press on your home Wi-Fi internet network.
- Insert the Wi-Fi password for the network.
- Press on “Connect” and wait for the setup.
Tip: To refresh the connection with the network, perform a power cycle on the Wi-Fi router!
3. Update the Spectrum App Firmware!
Another reason why the Spectrum system error is interrupting your streaming experience could be outdated application firmware.
In order to function properly, the Spectrum application must be updated to the most current firmware version available on your streaming device.
How to Update Spectrum App On Mobile?
- On Android, open the Google Play store, tap on your profile icon, and go to “Manage Installed Applications”. Then, locate the Spectrum app and press “Update” to start.
- On iOS, open the App Store and press on your profile icon at the top-right corner. Scroll down to view the list with installed apps, locate Spectrum, and press “Update”.
How to Update the Spectrum App On TV?
- Open the content store of the TV device.
- Go to “Applications” and press “Manage”.
- Scroll down and highlight the Spectrum app.
- Press the “Options” button on your remote.
- Pick the “Check for Updates” option and wait.
- Then, if an update is available, press “Update”.
Tip: TV users can enable the “Auto-Update” function in the content store settings!
4. Deactivate Third-Party VPN Services!
Another reason for the Spectrum TV app system error’s occurrence could be an active VPN service.
If you’ve connected to an external location that does not match the location data set in your Spectrum account, your access to the platform might get denied until further notice.
How to Deactivate External VPN Services?
The most common way to set up a VPN connection on any streaming device is by downloading a third-party application that allows it.
You will keep encountering system errors while attempting to access the Spectrum app until you’ve disconnected the VPN service on the Spectrum device.
Simply look for an app with “VPN” in its name!
If you find such an app installed on your device, open the app and use the user interface to find a way and disable the service.
If you are unable to temporarily disable the VPN application, it’s recommended to uninstall the app, to test whether Spectrum system error will appear.
How to Deactivate an In-Built VPN Service?
Some streaming devices, mainly mobile devices, have an in-built VPN.
Once configured, the device will gain access to third-party servers without the need for an external VPN application or a proxy service that will otherwise allow them to connect.
To check if there’s an active VPN service on your device, open the Settings app and type “VPN” in the search field.
Press on the first result and check if the VPN feature of the device is configured and active.
If yes, you would need to disable the VPN, to test for the Spectrum error!
Note: Keep any location-altering services disabled until the end of the guide!
5. Reinstall the Spectrum Application
Perhaps, the only way to resolve the system error given by the Spectrum app is to perform a clean reinstallation of the platform.
To resolve the issue, you will have to uninstall Spectrum and then download the application from the available content store on your Playout device.
How to Reinstall the Spectrum App On TV?
- Open the TV settings and navigate to “Applications” next.
- Scroll downwards in the list and locate the Spectrum app.
- Then, highlight the app and access the application settings.
- Next, select “Uninstall” to remove the Spectrum application.
- Once uninstalled, launch the TV’s content store application.
- Type “Spectrum” in the search field and download the app.
How to Reinstall the Spectrum App On Mobile?
- On Android, open the device settings, navigate to the “Applications” tab, and locate the Spectrum app. Then tap the app once to access the settings, and tap “Uninstall”.
Note: To download the Spectrum app on Android go to the Google Play store!
- On iOS, open the settings and scroll down to view the list with all installed apps. Then tap on the Spectrum app and select the blue “Uninstall” button.
Note: To download the Spectrum app on iOS, go to the App Store!
6. Check for Spectrum Service Outage
Spectrum TV app system error can show that the Spectrum servers are unreachable and your device cannot connect.
Well, to verify this, simply go to Spectrum Status and follow the steps to verify that Spectrum is online and working.
However, keep in mind that in case of a service outage, the system error might continue to show up until the issue has been addressed.
Typically outages don’t last more than a couple of hours!
Test Spectrum on a Different Device!
In case you haven’t tried already, download the Spectrum app and test whether the streaming will work on a different device.
This will further suggest whether the problem is on your side or Spectrum services are currently offline.
Tip: Test whether you can stream Spectrum through the web!
To fix whenever a Spectrum app system error occurs, reboot the streaming device first and check the network connection.
If the issue is still there, update the Spectrum app to the latest firmware version, reinstall the platform and factory reset the streaming device.
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