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Sky Q No Satellite Signal : Troubleshooting Guide

sky q no satellite signal

If you are a new Sky user, automatically get their standard Sky Q box to access your favourite programmes on your television screen.

You can also stream multiple videos in different rooms when you avail of their mini boxes.

"Satellite Signal Interruptions can happen at any time and give you frustrations".

sky q signal

Hence, if you are facing this issue on Sky Q or your Sky+HD box isn't getting a satellite signal, do not worry.

Here we will investigate the possible reason for this issue.

Also, we will look at how you can troubleshoot Sky Q No Satellite signal issue at home before contacting their customer service team.

So, without any delay, let us get started.

Reasons for Sky Q No Satellite Signal

sky q no satellite signal

Like any broadcasting platform, their services are not 100% perfect.

You may experience distorted pictures or a "No Satellite Signal" or “your Sky+HD box isn't getting a satellite signal” message on-screen.

Many reasons contribute to this. But the major reasons for this problem usually happen because of:

# Network Outage

If you only get the error message on one channel, there could be a fault in that broadcaster’s services.

But if all channels have this on-screen message, there could be a network outage in your area.

You can check whether their service is up and running here.

Also, a major breakdown of the Service in your area like sudden cables breakdown can lead to network outage issues.

In this case, the company can hardly prevent it but fix it.

# Bad Weather

However, if there are no technical faults in their services, bad weather can also interfere with your satellite communication strength.

If this is the case, wait for the weather to return to normal.

This is because Satellite communications are disturbed by Bad weather like thunderstorms and heavy rain.

The access rain droplets cause disturbances to the transmission of the wavelength of the signals to reach earth.

However, this is not limited to Sky but other providers also.

How to Fix No Satellite Signal Sky Q Box?

fix sky q no satellite signal

Before contacting their customer service, you can do a couple of basic troubleshooting techniques to get your TV device up and running.

Follow the methods below to troubleshoot Sky Q box no satellite signal issues.

1.

Check Cables

check cables

The most common way to fix your no signal issues is by ensuring that your cables are in good running condition.

Check for damaged wires and replace them with new ones.


Also, make sure that you have connected them securely to your Sky device.

Also, check the cable connector used to connect the cable to your receiver.


You can manually check this and change it if it’s broken or in bad shape.

2.

Move Away From Wireless Equipment

Wireless equipment like cordless phones or baby monitors can interfere with your satellite signal and cause problems.

If you have these devices within 1 meter of your set-top box, move them as far as you can.

It is always a good option to place the receiver in a place where no other equipment is there to avoid disturbances.

3.

Ensure Dish Alignment

dish alignment

Having bad weather could easily displace your dish's alignment and cause damage.


If you get an error message on-screen, try to realign your dish or replace it with a new one.

Proper dish alignment is a must for modern cable-less television service. Hence, you should align the dish if its position is changed.

You can do it manually changing the angle slowly (left and right) and check the progress on your TV.

4.

Remove Possible Obstructions

In some cases, your Sky Q no satellite signal issue could also be possible due to possible obstructions blocking your dish.

These include tall trees, scaffolding, and construction near your house.


If so, you would need to remove these obstructions or book an engineer visit online to do it for you.

You can also change the position of your dish if the obstruction is permanent. Of course, for this, you need the help of an engineer.

5.

Check Signal Strength

sky signal strength

If you are still struggling with accessing your programmes, you can check your signal strength first. 

Since the steps for doing this method are similar to their previous set-top boxes, you can also try this out if your Sky+ HD box isn't getting a good signal.

  • Press the “Services” button on your remote.
  • Press the “4” and “6” buttons to enter the “Signal Test” Menu.
  • Make sure that you have “at least 40%” to access your programmes.
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However, if you still cannot fix the issue, there can be issues with your dish connection or your LNB settings.


You can try the following troubleshooting methods.

6.

Check Dish Input Connection

Checking for misplaced dish connections at the back of your equipment may interrupt any recordings that are currently happening.


But you can still do this method by:

  • Press the Standby button on your remote.
  • Switch off all connected items and unplug them from the main box.
  • Reconnect the cables to Dish Input 1 and Dish Input 2 at the back of your box.
  • Turn your minibox back on.
7.

Check LNB Settings

Your LNB settings determine whether your Sky box can receive correct transmissions.


To check whether you have the right LNB settings, do the following steps:

  • Press Select on your remote to access the Menu Settings.
  • Choose the Settings option then go to Advanced Settings.
  • Enter your PIN and click the LNB setup.
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8.

Reboot Your Sky Q Box

sky reboot

You can fix most technical faults by rebooting your set-top box. It is easy and can help you remove the error message many times.


To do so with your Sky Q device, follow the steps below:

  • Unplug all connected devices at the mains.
  • Make sure there are no lights on your equipment.
  • Switch on all devices
  • Wait for 3 minutes before pressing the Sky button on your remote.
  • Now you can see a green light display on your device.

Quick Fact


Before switching on the device, make sure you wait for at least 2-3 minutes.


If you do it immediately the reboot process may not be successful.

Fix No Satellite Signal Sky Q Mini Box

sky q mini box no satellite signal

The "No Satellite Signal" error does not only happen on the main box.

You can also experience the same problem with your Sky mini boxes.

To fix this, follow the steps below if you experience Sky mini box no satellite signal issues:

  • Check whether you have your mini equipment connected at the mains.
  • Press the Home button on your remote.
  • Go to Settings then select Status.
  • Make sure that you have the "Connection to Sky Q Box" option ticked. If not, choose Reactivate.
  • Follow the on-screen instructions to reactivate your mini boxes.

Problem Persists?

If your Sky Q and Sky Q mini box no satellite signal problems persist, the problem may lie with your Sky Q box.

Try to swap it with a friend to check whether this is the case.

However, if these troubleshooting methods do not work, you can book for an engineer's visit on their website.

Your satellite transmission may take a while to come back.

In the meantime, you can continue watching your favourite shows on the Sky Go app instead.

Biggest Blockbusters Without Any Interruptions!

With this TV service, you get access to hundreds of programmes.

However, you can experience satellite signal interruptions from time-to-time.

You can do any of the methods above to fix your Sky Q no satellite signal issues.

But the fascinating thing about these troubleshooting techniques is that you can also do them if your Sky+HD box isn't getting a satellite signal.

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