My Assurance Wireless Phone Is Not Working? (Instant Fix!)

Many users keep having this issue, “My Assurance Wireless phone is not working.” In this article, we’ll discuss the causes and suggest how to solve the issue. 

Since your Assurance Wireless is associated with your Lifeline or ACP benefits, it’s not good news if your phone suddenly stops working.

Let’s find out how to fix this.

To get your Assurance Wireless phone working again, check if it’s deactivated. If so, reactivate it by calling Assurance Wireless. Additionally, verify your benefit eligibility and complete the recertification process to ensure uninterrupted service.

Before we go over other suggestions, below are possible reasons why your Assurance Wireless phone is not working. 

Top Reasons Why Is My Assurance Wireless Phone Not Working

The most common culprit for Assurance Wireless phones not working is connectivity issues.

Either there is no network coverage in your location, or your phone’s Airplane Mode is on. Also, check your account for certification issues.  

• Assurance Wireless account needs to be recertified to keep your eligibility
• Assurance plan has been deactivated due to inactivity
• The settings and configurations you are using are outdated or incorrect
• Your phone is damaged or defective and needs to be replaced
• You are experiencing software issues on your phone

These are the different reasons why your Assurance Wireless phone is not working and has no coverage.

Understanding them will help you troubleshoot and resolve the issue effectively. 

Full Steps to Fix My Assurance Wireless Phone Is Not Working

Sometimes, the Assurance Wireless phone is not working because of an outage. It’s possible some network or power issues are causing the problem.

Unfortunately, all you can do in this situation is wait for Assurance to resolve the issue. 

You can also proceed to the more advanced solutions below to fix this error as soon as possible.

Solution #1: Recertify Your Assurance Wireless Benefit

Assurance Wireless requires you to undergo their annual recertification to confirm if you can continue receiving all the benefits of the Lifeline Assistance program.

If your Assurance Wireless phone isn’t working, you need to confirm if you are still eligible for the service. You can do this by:

Here are the steps to recertify your benefit:

1. Go to the Assurance Wireless website at assurancewireless.com.
2. Log in to your account using your email and password.
3. Click on the Recertify Now button on your account dashboard.
4. Provide your personal information and proof of income.
5. Submit your application before the deadline to recertify your account.

Note: If you do not recertify your Assurance Wireless benefit, your service may be canceled, and you may lose your phone number. 

Solution #2: Reactivate Your Phone Plan on Assurance Wireless

If your Assurance Wireless phone plan has been canceled or expired, you need to reactivate it.

Reactivation is necessary if your plan has reached its expiration date or was suspended due to inactivity. You need to use your phone at least once every 30 days to keep the plan active. 

Here’s what you need to do to reactivate your phone plan:

1. Go to the Assurance Wireless website.
2. Log in to your account and provide the necessary information. 
3. Navigate to the Plan Activation or Reactivation section. 
4. Choose the Reactivate Your Plan option. 
5. Select to renew your existing plan.

Note: Reactivating your plan allows you to enjoy free minutes and data and avoid any charges and fees that may apply if you don’t use your Assurance Wireless phone regularly.   

Solution #3: Update Your Assurance Wireless Carrier Settings

Another possible reason your Assurance Wireless phone is not working is outdated carrier settings.

Failing to update your carrier settings can prevent your phone from connecting to your network properly and cause many network-related issues.

You need to update your Assurance Wireless carrier settings to improve connectivity. 

Here are the steps to do this:

iPhone:

1. Open the Settings app.
2. Go to General and tap About. 
3. If a carrier settings update is available, a pop-up will appear.
4. Tap Update to install the carrier settings update.

Android:

1. Open the Settings app. 
2. Scroll down and select System or About Phone.
3. Tap Advanced or Software Updates. 
4. Select System Updates or Carrier Settings Updates.
5. If an update is available, download and install it.

Note: Always wait for the update to complete before you restart your phone. 

Then, you can check if your Assurance Wireless phone is working properly.

Solution #4: Set Your Device Network Mode to Automatic

Select the correct network on your Assurance Wireless phone to avoid potential connectivity issues. If you choose the wrong mode, you could lose service.

To fix this, you must set your device’s network mode to automatic. Your phone will then choose the appropriate network based on available coverage. 

iPhone:

1. Open your iPhone’s Settings app.
2. Choose Cellular or Mobile Data.
3. Tap on Voice & Data or Cellular Data Options.  
4. Select 4G or LTE as your network mode.
5. Set Enable LTE to Voice & Data or Data Only. 

Android:

1. Open your Android phone’s Settings app. 
2. Choose Network & Internet or Connections.
3. Tap on Mobile Network or Cellular Network. 
4. Find Preferred Network Type or Network Mode.
5. Select the 4G or LTE modes.

Note: Restart your phone after setting the network mode to automatic to save the changes you made and ensure it is connected to the right network. 

Solution #5: Reset Your Phone’s Network Settings

If your Assurance Wireless phone is not working, it’s not receiving the signal properly. If it’s an issue with the connectivity, you will need to perform a network reset.

Using a lot of incorrect configurations can compound your problem and eventually cause your phone to stop working.

Performing a network reset is an effective way to refresh your phone’s connection with the Assurance Wireless service.

Here’s how to reset your phone’s network settings:

iPhone:

1. Go to your phone’s Settings app.
2. Tap on General.
3. Choose the Reset option from the menu.
4. Select Reset Network Settings.
5. Confirm it by tapping on Reset Network Settings again.

Android:

1. Open your phone’s Settings app.
2. Select System.
3. Choose Reset Options.
4. Tap on Reset WiFi, Mobile, and Bluetooth.
5. Confirm it by choosing Reset Settings.

Note: If you have a device password or passcode set, some devices will ask you to enter it before it can allow you to reset your phone’s settings.

Solution #6: Manually Set Your Phone’s APN Settings

Even after you reset your phone’s network settings and still can’t get your phone to work, there’s still one more solution you can use.

You want to update your phone’s APN settings manually. The APN is the gateway for your phone to connect to the network, like Assurance Wireless.

Here’s how to set your phone’s APN settings:

iPhone:

1. Open your iPhone’s Settings app.
2. Tap on the Cellular option.
3. Select Cellular Data Network.
4. Tap on each of the APN fields.
5. Enter the details provided below.

Android:

1. Go to your phone’s Settings.
2. Tap on Mobile Networks.
3. Select Access Point Names.
4. Go to the Menu button on the top right.
5. Choose the New APN option.

Assurance Wireless APN Settings:

• Name: Assurance-Wireless-INTERNET
• APN: internet
• Username: Leave Blank
• Password: Leave Blank
• Server: Leave Blank
• MMSC: Leave Blank
• Authentication Type: None
• APN Type: default,supl
• APN Protocol: IPv4/IPv6

Note: Your phone will usually download these settings automatically after inserting the SIM, but there are cases when it doesn’t, and you’ll have to do it manually.

Trying the solutions above will surely get your Assurance phone to work again. If they don’t work, there are last-ditch steps you can perform, like resetting it to factory settings.

Finally, you can contact Assurance Wireless customer support for technical assistance from one of their experts

Bottom Line:

Do you still ask yourself, my Assurance Wireless phone is not working? Now that you know what causes these issues and the different ways to resolve them, you can start working on getting them to work again. Connecting it again is important, so you won’t need a new phone to continue using your Assurance Wireless benefit.

Read Next: How to Unlock Assurance Wireless SIM Card?